Check COVID-19 restrictions.

Find out moreOpens in a new window

Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Featured image
Indoor pool, outdoor pool
View from Room
Premium bedding, Select Comfort beds, minibar, in-room safe
Premium bedding, Select Comfort beds, minibar, in-room safe

Overview of Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center

4 out of 5

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

Explore the area

  • Popular LocationSculpture Park10 min walk
  • Popular LocationClinica Santa Maria19 min walk
  • Popular LocationGran Torre Santiago19 min walk
  • AirportSantiago (SCL-Arturo Merino Benitez)17 min drive

Choose dates to view prices

About this area

Santiago

Located in Santiago, Sheraton Santiago Hotel and Convention Center is connected to the convention centre. Sculpture Park and Nescafé Theater of The Arts are cultural highlights, and some of the area's attractions include Chilean National Zoo and National History Museum. Travelling with kids? Consider KidZania Santiago, or check out an event or a game at National Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Uruguay Park - 6 min walk
  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Clinica Santa Maria - 19 min walk
  • Gran Torre Santiago - 19 min walk

Getting around

  • Pedro de Valdivia Station - 12 min walk
  • Santiago Central Station - 21 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • El Jardin Coffee Shop — 1 min walk
  • El Bohio — 1 min walk
  • Aquí Está Coco - 6 min walk
  • OH! Salad Garden - 8 min walk
  • Cofi - 9 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Winery hotel connected to the convention centre in Santiago with 4 restaurants
4 restaurants, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 3 bars/lounges, a coffee shop/café and a snack bar/deli are on-site. All 379 rooms offer comforts such as Select Comfort beds and premium bedding, plus 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include WiFi, wired Internet and minibars.
Sheraton Santiago Hotel and Convention Center offers 379 forms of accommodation with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CLP 15000 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Conference space (7575 square feet)
  • A meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during March and April:
  • Fitness facilities
  • One of the swimming pools
  • Sauna
  • Spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 30000.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self-parking fee: CLP 15000 per day
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express and Diners Club; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 112 out of 238 reviews
5 - Excellent 47%
Rating 4 - Good. 69 out of 238 reviews
4 - Good 29%
Rating 3 - Okay. 32 out of 238 reviews
3 - Okay 13%
Rating 2 - Poor. 14 out of 238 reviews
2 - Poor 6%
Rating 1 - Terrible. 11 out of 238 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.2/5

Staff & service

4.2/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional. Professional staff and great restaurant. Pleasant stay.
Stayed 1 night in Jun 2021

1/5 Terrible

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff. Mini-store at lobby was excessively expensive, as expensive as room service, which doesn’t make sense. Restaurant higiene and covid measures very dissapointing. Room did not have a coffee maker, and mini-bar was empty, forcing US to order room service.
Stayed 1 night in Feb 2021

3/5 Okay

Travelled with partner
Unable to stay at the Sheraton Santiago Hotel for this reservation. COVID 19 kept us hostage on Celebrity cruise. On March 13th Celebrity Cruise cancelled the cruise we were already on and we were told to make our own arrangements home. So, from the ship, I booked airline and hotel reservation through Orbitz. We were to be dropped off in Santiago Chile the very next day! Within Hours we would be told Chile had refused any disembarkation from our ship. I then spent hours on ships phone attempting to cancel reservations made just hours before but to no avail. Today, July 7 2020, I have been unable to recoup any of my losses despite apparent good efforts on Orbitz part. This review is to nudge the Sheraton to refund my loss which was unavoidable
Stayed 2 nights in Mar 2020

3/5 Okay

Disliked: Cleanliness, staff & service
Ok, but not a five-star hotel
I stayed here the firs week of March 2020. The location was fine. I am a female staying alone in the hotel and I was given a room at the very end of the hallway right by the emergency exit door (back of the hotel). The hotel looked tired. Hallway down to my room could have a vacuum run up and down. I bought some postcards to mail back to my family. Bought stamps too. Asked the Concierge where I could mail them. I was told for a fee, YES FOR A FEE $$$ - they would drop them in the mail for me. Staff was not very friendly either. Just disappointed with the hotel. I would not stay here again.
Stayed 6 nights in Feb 2020

3/5 Okay

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2020