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Overview of Sheraton Santiago Hotel and Convention Center

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Guest reviews

4.1 / 5Very Good
197 reviews
Guests rated this property 4.2/5 for cleanliness.

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationSculpture Park10 min walk
Popular LocationSantiago Metropolitan Park12 min walk
Popular LocationSan Cristobal Hill9 min drive
AirportSantiago (SCL-Arturo Merino Benitez)17 min drive

Choose dates to view prices

  • Classic Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Classic Room, 2 Single Beds, City View

    Room amenities

    • City view
    • Sleeps 2
    • 2 Single Beds
    More details
  • Classic Room, 1 King Bed, Pool View

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Classic Room, 2 Single Beds, Pool View

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, City View

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, 2 Single Beds, City View

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Superior Room, 1 King Bed, Pool View

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Room, 2 Single Beds, Pool View

    Room amenities

    • Sleeps 3
    • 2 Single Beds
    More details
  • Club Room, 1 King Bed, Business Lounge Access, City View

    Room amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, Business Lounge Access, View

    Room amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Executive Suite, 1 Bedroom, Business Lounge Access

    Room amenities

    • City view
    • Sleeps 4
    • 1 King Bed
    More details
  • Club Suite, 1 Bedroom, Business Lounge Access

    Room amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Santiago

Located in Santiago, Sheraton Santiago Hotel and Convention Center is connected to the convention centre. Nescafé Theater of The Arts and La Chascona are cultural highlights, and some of the area's attractions include Chilean National Zoo and KidZania Santiago. Travelling with kids? Consider Fantasilandia, or check out an event or a game at National Stadium. Spend some time exploring the area's activities, including golfing.

Popular Location

What's nearby

  • Sculpture Park - 10 min walk
  • Santiago Metropolitan Park - 12 min walk
  • Clinica Santa Maria - 19 min walk
  • Costanera Center - 8 min drive
  • San Cristobal Hill - 9 min drive

Getting around

  • Santiago Central Station - 8 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • El Jardin Coffee Shop — 1 min walk
  • El Bohio — 1 min walk

About this property

Sheraton Santiago Hotel and Convention Center

Luxury hotel connected to the convention centre in Santiago with 4 restaurants
4 restaurants, an indoor pool and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 3 bars/lounges, a coffee shop/café and a snack bar/deli are on-site. All 379 rooms offer comforts such as Select Comfort beds and premium bedding, plus 24-hour room service and flat-screen TVs with cable channels. Other amenities available to guests include wireless Internet access (surcharge), wired Internet (surcharge) and minibars.
Sheraton Santiago Hotel and Convention Center offers 379 forms of accommodation with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.
This Santiago hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Self parking: CLP 15000 per day
24-hour return airport shuttle (surcharge)
Local area shuttle (surcharge) up to 50 km
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
4 restaurants and 1 coffee shop/cafe
3 bars/lounges
24-hour room service
Coffee/tea in a common area

Things to do

Children's pool
Indoor pool
Outdoor pool
Playground
Sauna
Spa services
Steam room

Family friendly

Children's pool
Dry-cleaning service
Free cots/infant beds
Indoor pool
Laundry facilities
Outdoor pool
Playground
Rollaway/extra beds (surcharge)
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Free food shopping service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
French
Italian
Portuguese
Spanish

Business services

1 meeting room
Business centre
Conference space (7575 square feet)

Outdoors

Garden
Picnic area
Terrace

Spa

Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
Braille signage
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Linens
Premium bedding
Rollaway/extra beds (surcharge)
Select comfort bed

Bathroom

Bathrobes
Free toiletries
Hairdryer
Shower
Towels

Entertainment

32-inch flat-screen TV
TV channels
Films for purchase
Premium channels

Food and drink

Free bottled water
Minibar

More

Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Turndown service

Policies

Check-in

Check-in between 3:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details

Renovations and closures

This property is closed from 30 March 2020 to 30 June 2020 (dates subject to change).
The following facilities will be closed during March and April:
  • Fitness facilities
  • One of the swimming pools
  • Sauna
  • Spa

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CLP 30000.0 per stay.
Free cots (infant beds)

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: CLP 56222335000
  • Christmas Eve (24 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CLP 56222335000
  • New Year's Eve (31 December) Gala Dinner per child: CLP 56222335000 (up to 18 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: CLP 56222335000
  • Valentine's Day (14 February) Gala Dinner per child: CLP 56222335000 (from 18 to 18 years old)
  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CLP 11000 for adults and CLP 11000 for children (approximately)
  • Fee for in-room wireless Internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired Internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self-parking fee: CLP 15000 per day
  • Rollaway bed fee: CLP 30000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Only registered guests are allowed in the guestrooms

Property is also known as

Sheraton Santiago Hotel
Sheraton Santiago
Santiago Sheraton
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Guest reviews

4.1
Very Good
5 - Excellent
89
4 - Good
62
3 - Okay
25
2 - Mediocre
12
1 - Poor
9
4.2
Cleanliness
4.2
Service and Staff
4.3
Amenities
4.0
Property condition

3/5

  • Liked: Cleanliness, property conditions & facilities

Stayed 7 nights in Mar 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in Mar 2020

    1/5

    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Mar 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 1 night in Feb 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      I loved everything My room overlooked the pool The deck around the pool needs maintenance but it’s a nice place to be and we enjoyed the food there plus the roomy cabanas

      Stayed 3 nights in Feb 2020