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NH Collection Santiago Casacostanera

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1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains
1 bedroom, in-room safe, desk, blackout curtains

Overview of NH Collection Santiago Casacostanera

VIP Access

NH Collection Santiago Casacostanera

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Nueva Costanera 3900, Vitacura, Santiago, CL, 7550098

Explore the area

  • Popular LocationCasacostanera1 min walk
  • Popular LocationBicentennial Park6 min walk
  • Popular LocationParque Arauco Mall4 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)20 min drive

Choose dates to view prices

About this area

Santiago

Located in Santiago, NH Collection Santiago Casacostanera is connected to a shopping centre. Casacostanera and Parque Arauco Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore San Cristobal Hill and Plaza de la Constitucion. Don't miss out on a visit to KidZania Santiago.

What's nearby

  • Casacostanera - 1 min walk
  • Bicentennial Park - 6 min walk
  • Gran Torre Santiago - 3 min drive
  • CasaPiedra Event and Conference Center - 3 min drive
  • Parque Arauco Mall - 4 min drive

Restaurants

  • Rubaiyat - 3 min walk
  • La Mar - 4 min walk
  • La Mar Cebicheria - 4 min walk
  • Carnal Prime Steakhouse - 4 min walk
  • El Europeo - 7 min walk

Getting around

  • Military Academy Station - 3 min drive
  • Santiago Central Station - 11 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 20 min drive

About this property

NH Collection Santiago Casacostanera

Pet-friendly hotel connected to a shopping centre in Santiago with 24-hour fitness
Along with a 24-hour fitness centre, this smoke-free hotel has self parking and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 84 soundproofed rooms provide free WiFi, free wired Internet and room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also appreciate thoughtful touches such as pillow menus and bathrobes.
NH Collection Santiago Casacostanera offers 84 forms of accommodation with a safe and complimentary bottles of water. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and fans. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (surcharge)
  • Secured extended parking on site (USD 30 per day)
  • Wheelchair-accessible parking available
  • On-site parking options include a carport and a garage
  • Off-site parking for USD 30 per day; discounts available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7 AM–10 AM: USD 15-36 for adults and USD 18-30 for children
  • Room service available

Things to do

  • 24-hour fitness centre
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Meeting rooms - 3

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Fan
  • Heating (climate-controlled)
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 30 per pet, per stay
Dogs and cats welcome
2 per room (up to 55 lbs/25 kg)
Pets cannot be left unattended
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 15 and USD 36 for adults, and USD 18 and USD 30 for children (approximately)
  • Airport shuttle fee: USD 50 per vehicle
  • Airport shuttle fee per child: USD 0 (up to 10 years old)
  • Secured extended parking fee: USD 30 per day
  • Nearby parking fee: USD 30 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

NH Collection Santiago Casacostanera Hotel
Collection Casacostanera Hotel
Collection Casacostanera
NH Collection Santiago Casacostanera Hotel
NH Collection Santiago Casacostanera Santiago
NH Collection Santiago Casacostanera Hotel Santiago

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 21 out of 41 reviews
5 - Excellent 51%
Rating 4 - Good. 13 out of 41 reviews
4 - Good 32%
Rating 3 - Okay. 3 out of 41 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 41 reviews
2 - Poor 2%
Rating 1 - Terrible. 3 out of 41 reviews
1 - Terrible 7%

4.7/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Stayed 1 night in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, room comfort
Slippery Shower Beware
The floors in the shower are absolutely dangerous, they are extremely slippery unfit for a shower. They need some sort of rubber mat and signage alerting you to how slippery they are.
Stayed 2 nights in Feb 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to shops and restaurants. Loved the design and comfort of the room. amazing bed !!
Stayed 1 night in Aug 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!!
Muy buen hotel, el cuarto super amplio, moderno, muy comodo y agradable.El hotel esta dentro de una plaza con buenas tiendas, cafes y cine, ademas de cerca de muy buenos restaurants. todo excelente.
Stayed 3 nights in Jul 2019