Title: Hotel Novotel Santiago Vitacura Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=3095&destination=Santiago%2C+Santiago+Metropolitan+Region%2C+Chile&selected=987618&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Novotel Santiago Vitacura ## Photo gallery for Hotel Novotel Santiago Vitacura ![Bar (on property) - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/efce3513.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property – evening/night - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/a84fe873.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/98b36879.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Room, 1 Queen Bed | Premium bedding, pillow-top beds, minibar, in-room safe - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/c7482071.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Novotel Santiago Vitacura (Santiago)](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/58d332fa.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Parque Araucano, Hotel Novotel Santiago Vitacura welcomes families and solo travelers. Enjoy the indoor pool, international dishes at 365 restaurant with garden views, and kids' playground and arcade room. Multilingual staff ensures a homely feel. ## Reviews 8.4 Very good ## Popular amenities - Pool - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning - Gym £64 8 May - 9 May ## Room options ### Check availability for these dates Tonight [Apr 8 - Apr 9](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 9 - Apr 10](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 17 - Apr 19](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Executive Room, 1 Queen Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/63c76a11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Queen Bed 9.0 Wonderful 4 reviews - 291 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Twin Room, 2 Single Beds ![Standard Twin Room, 2 Single Beds | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/b0f3c878.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds 8.4 Very good 13 reviews - 291 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Standard Room, 1 Queen Bed with Sofa bed ![Standard Room, 1 Queen Bed with Sofa bed | Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/4827da2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed with Sofa bed 9.0 Wonderful 6 reviews - 291 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Superior Room, 1 Queen Bed ![Premium bedding, pillow-top beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/990000/987700/987618/63c76a11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed 8.8 Excellent 5 reviews - 291 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/39000000/38850000/38848800/38848761/w3837h2559x0y1-3ffbf7ce_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ola Santiago Providencia, Tapestry Collection by Hilton Providencia - 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Pool - Breakfast included - Spa - Parking included 9.6 Exceptional 1,001 reviews £105 14 Apr - 15 Apr [](https://www.expedia.co.uk/Santiago-Hotels-Hotel-Cumbres-Lastarria.h10503143.Hotel-Information?chkin=2026-4-14&chkout=2026-4-15&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=700b05a8-81a9-4e27-8de2-e625093ad144&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/7000000/6190000/6184300/6184225/90eeed09.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Singular Santiago Downtown Santiago - Pool - Breakfast included - Spa - Free Wi-Fi 9.6 Exceptional 706 reviews £202 20 Apr - 21 Apr [](https://www.expedia.co.uk/Santiago-Hotels-The-Singular-Santiago.h6184225.Hotel-Information?chkin=2026-4-20&chkout=2026-4-21&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=700b05a8-81a9-4e27-8de2-e625093ad144&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/20000000/19870000/19860800/19860705/486ac5e8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Centric Las Condes Santiago Las Condes - Pool - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 408 reviews £82 24 Apr - 25 Apr [](https://www.expedia.co.uk/Santiago-Hotels-Hyatt-Centric-Las-Condes-Santiago.h19860705.Hotel-Information?chkin=2026-4-24&chkout=2026-4-25&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=700b05a8-81a9-4e27-8de2-e625093ad144&top_cur=GBP) Ad ![Front of property](https://images.trvl-media.com/lodging/9000000/8370000/8362400/8362336/c1bf1d65.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton Hotel Santiago - Vitacura Las Condes - Spa - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 1,007 reviews £72 3 May - 4 May [](https://www.expedia.co.uk/Santiago-Hotels-DoubleTree-By-Hilton-Hotel-Santiago-Vitacura.h8362336.Hotel-Information?chkin=2026-5-3&chkout=2026-5-4&rm1=a2®ionId=178306&destination=Santiago (and vicinity)&destType=MARKET&latLong=-33.433041,-70.623002&searchId=700b05a8-81a9-4e27-8de2-e625093ad144&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Novotel-Santiago-Vitacura.h987618.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSantiago-Hotels-Hotel-Novotel-Santiago-Vitacura.h987618.Hotel-Information) ## About the area Located in Vitacura, a neighbourhood in Santiago, Hotel Novotel Santiago Vitacura is in a shopping district and near the airport. Los Leones Golf Club and Valle Nevado Ski Resort are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Parque Arauco Mall and Costanera Center. Travelling with kids? Don't miss KidZania Santiago. Spend some time exploring the area's activities, including downhill skiing, snowboarding and golfing. [Visit our Santiago travel guide](https://www.expedia.co.uk/Santiago.dx178306) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-33.39952%2C-70.58827&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=m-lW5I46m5IQ2GJRpX34f1E_Cq0=) Av Americo Vespucio Norte 1630, Vitacura, Santiago, Region Metropolitana, 7630340 ### What's nearby - ![Panoramic of Santiago de Chile in las Condes, view of Parque Arauco luxury mall](https://images.trvl-media.com/place/6168305/2a1a0582-963f-4322-8fed-74c025191a86.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Parque Arauco Mall 10 min walk \- 0.6 miles - ![Parque Araucano](https://images.trvl-media.com/place/6053607/4d54a6a5-d242-4ba7-adca-5a3efb271dc1.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Parque Araucano 11 min walk \- 0.6 miles - ![Bicentennial Park](https://images.trvl-media.com/place/6237475/d5b3855b-3216-46a4-86a0-3aaedac1a330.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bicentennial Park 16 min walk \- 0.9 miles - KidZania Santiago 19 min walk \- 1.0 mile - Clinica Alemana 3 min drive \- 1.9 miles ### Getting around - Military Academy Station 2 min drive - Hospitales Station 10 min drive - Santiago (SCL-Arturo Merino Benitez) 24 min drive ### Restaurants - Hotel Bidasoa 5 min walk - Spacio1 2 min walk - Tío Tomate 5 min walk - Miraolas 6 min walk - Cuerovaca 5 min walk ## About this property ### Hotel Novotel Santiago Vitacura Upscale family-friendly hotel near Parque Arauco Mall Located close to Ralli Museum and Bicentennial Park, Hotel Novotel Santiago Vitacura provides a terrace, a garden and a playground. The on-site international cuisine restaurant, 365, offers breakfast, lunch, dinner and garden views. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An indoor pool - Buffet breakfast (surcharge), bike hire and a 24-hour front desk - Smoke-free property, a front desk safe and concierge services - A vegetable garden, a reception hall and meeting rooms - Guest reviews say great things about the helpful staff Room features All 144 individually furnished rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-friendly workspaces and air conditioning. More conveniences in all rooms include: - Recycling, LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and shower/bath combinations - 42-inch LCD TVs with cable channels - Separate sitting areas, daily housekeeping and desks ## Similar properties ![Snack bar](https://images.trvl-media.com/lodging/1000000/40000/34900/34821/5ffe90cc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Garden Santiago Kennedy Vitacura - Pool - Breakfast included - Free Wi-Fi - Gym 8.8 Excellent 562 reviews £82 24 Apr - 25 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-24&endDate=2026-04-25&selected=34821&PinnedHotelID=34821&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12850000/12846900/12846843/db530765.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree by Hilton Santiago Kennedy Vitacura - Pool - Spa - Parking included - Free Wi-Fi 9.2 Wonderful 857 reviews £69 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=12846843&PinnedHotelID=12846843&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/8000000/7480000/7473600/7473587/0de058c4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place Santiago/Vitacura Vitacura - 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Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 660 reviews £58 24 Apr - 25 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-24&endDate=2026-04-25&selected=27802&PinnedHotelID=27802&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/22000000/21950000/21943300/21943233/06c2e816.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wyndham Santiago Aeropuerto Pudahuel - Pool - Spa - Free airport shuttle - Parking included 9.0 Wonderful 1,276 reviews £82 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=21943233&PinnedHotelID=21943233&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1110000/1107800/1107755/cb0a8a9e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Santiago Las Condes by IHG Las Condes - Breakfast included - Parking included - Free Wi-Fi - Air-conditioning 9.0 Wonderful 694 reviews £58 3 May - 4 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-03&endDate=2026-05-04&selected=1107755&PinnedHotelID=1107755&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/39000000/38850000/38848800/38848761/8423ea4d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ola Santiago Providencia, Tapestry Collection by Hilton Providencia - Pool - Kids’ pool - Parking included - Free Wi-Fi 9.4 Exceptional 795 reviews £83 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=38848761&PinnedHotelID=38848761&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served](https://images.trvl-media.com/lodging/7000000/6590000/6584500/6584490/e60bcb7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ibis Santiago Las Condes Las Condes - Pet-friendly - Free Wi-Fi - Restaurant - Air-conditioning 8.0 Very good 1,003 reviews £55 1 May - 2 May [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-05-01&endDate=2026-05-02&selected=6584490&PinnedHotelID=6584490&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=987618&PinnedHotelID=987618&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=987618,34821,12846843,7473587,17714108) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Height restrictions apply for on-site parking - Wheelchair-accessible parking available - Onsite parking options include a carport ### Food and drink - Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: CLP 15,500 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - 365 - 365 ### Things to do - Arcade/game room - Bicycle rentals - Free children's club - Gym - Indoor pool - Playground ### Family friendly - Arcade/game room - Free children's club - In-room sofa bed - Indoor pool - Laundry facilities - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 24-hour business centre - Conference centre (2,508 square foot of space) - Meeting rooms ### Outdoors - Garden - Terrace - Vegetable garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk ### More - 1 building - 8 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Humane treatment of captive wild animals - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding - Sofa bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Recycling - Safe - Separate sitting area - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of CLP 10000 per pet (varies based on length of stay) Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 2 total (up to 15 kg per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property on the number on the booking confirmation Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CLP 30000.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD). We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CLP 15500 per person - Pet fee: CLP 10000 per pet (varies based on length of stay) - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CLP 30000.0 per night - A facilities fee includes use of: sauna; fitness facilities The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transport to and from this property Parking height restrictions apply Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Novotel Santiago Vitacura Novotel Santiago Vitacura Novotel Santiago Vitacura Hotel Santiago Santiago Novotel Novotel Santiago Vitacura Hotel Novotel Santiago Vitacura Hotel Hotel Novotel Santiago Vitacura Santiago Hotel Novotel Santiago Vitacura Hotel Santiago ## Frequently asked questions ### Does Hotel Novotel Santiago Vitacura have a pool? ### How much does it cost to stay at Hotel Novotel Santiago Vitacura? ### Is Hotel Novotel Santiago Vitacura pet-friendly? ### What time is check-in at Hotel Novotel Santiago Vitacura? ### What time is check-out at Hotel Novotel Santiago Vitacura? ### Where is Hotel Novotel Santiago Vitacura located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Novotel Santiago Vitacura Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.8 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 286 8 - Good 218 6 - Okay 61 4 - Poor 31 2 - Terrible 15 ## Reviews Verified ### 10/10 Excellent #### robert 22 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities great staff and room....clean and quiet ##### robert Stayed 11 nights in Nov 2025 Verified ### 8/10 Good #### Virginia 14 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Room is clean except for shower ceiling where it looks like there is mold. Otherwise everything is clean and amenities such as kettle for making tea towels tissues all very good. Location is in a very good area with lots of choices for restaurants Front desk staff extremely helpful Buffet breakfast is reasonably good. Dinner was very tasty ##### Virginia Stayed 2 nights in Mar 2026 Verified ### 8/10 Good #### JORGE 5 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel... good breakfast! Very nice restaurant and lobby area ##### JORGE Stayed 2 nights in Nov 2024 Verified ### 10/10 Excellent #### Xiaodong 18 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good price, service and location. ##### Xiaodong Stayed 4 nights in Nov 2024 Verified ### 10/10 Excellent #### Jenny 11 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was excellent, from the check in, room cleanliness to the buffet breakfast, pool and spa. If they wanted to improve anything, would be to help with luggage. I got my own trolly and had 2 large and 2 small, piled them on my own onto the trolly and in check out also no one offered to help as they have done at other hotels. ##### Jenny Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Benedict 8 Jan 2024 Liked: Staff & service, room comfort #### Very considerate for traveler's comfort Very good friendly service. Very considerate and thoughtful to offer customers' extra comfort during their trip ##### Benedict Stayed 1 night in Jan 2024 Verified ### 10/10 Excellent #### Verified traveller 25 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The staff is very friendly and helpfu, recommeding and explaining the attractions, ATM, public transportions, and supermarkets. Let me stay till 2 pm without additional charge since my flight was departuring at night. ##### Verified traveller Stayed 1 night in Jan 2024 Verified ### 10/10 Excellent #### Mylene 10 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was a bit out of the way. It’s about a 20 walk to the nearest mall (where I took the hop on/hop off bus. But I walked around the the nearby restaurants by myself (female) and never once felt unsafe. The staff were really great and the room was really clean and comfortable. Totally recommend if you don’t mind being away from the action. ##### Mylene Stayed 4 nights in Apr 2024 Verified ### 10/10 Excellent #### Mark 26 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Thank you for the comfortable stay Great location. Within close walking proximity to malls. Long walk to Centro, but has nice views along the way. The staff this morning was so extra helpful. I dont have the Uber App. But one of the staff found a way to Uber me to the airport in time. Top notch customer sevice! ![](https://a.travel-assets.com/ugc/hotel-reviews/446E5EE9C28A982CCD36F0B7FB632A86E667718C1708987856713.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/930F3AF5F44A884FCBC65851EC0D0319FD8931201708987857456.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mark Stayed 2 nights in Feb 2024 Verified ### 10/10 Excellent #### Wenso 28 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Wonderful ##### Wenso Stayed 6 nights in Oct 2025 Verified ### 10/10 Excellent #### Shaid 4 Jan 2026 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Yes ##### Shaid Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### loris 16 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent Value! ##### loris Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Jean-Michel 27 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect place Very good hôtel with nice services ##### Jean-Michel Stayed 7 nights in Aug 2023 Verified ### 10/10 Excellent #### Robert 29 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient for a quick overnight trip to the city ##### Robert Stayed 1 night in Nov 2024 Verified ### 8/10 Good #### Veronica 27 Sept 2025 . ##### Veronica Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Francisco J 23 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities very accesible facility, friendly and attentive staff. great rooms with ample space ##### Francisco J Stayed 2 nights in Jun 2023 Verified ### 8/10 Good #### Jorge 15 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like the Location and the cleanliness of the rooms. I did not like the service at the restaurant, and the cold coffee all the time during the breakfast. ##### Jorge Stayed 7 nights in Aug 2022 Verified ### 10/10 Excellent #### ALVARO 28 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All. Wry good, I will return ##### ALVARO Stayed 2 nights in Aug 2024 Verified ### 10/10 Excellent #### PHOEBE 21 Feb 2024 I would like to suggest adding a sink in the toilet room. This will make it much more convenient. ##### PHOEBE Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### edwuar 2 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities good ##### edwuar Stayed 1 night in Oct 2023 Verified ### 6/10 Okay #### Andre 5 Apr 2024 Liked: Cleanliness, staff & service #### Not best choice for now The hotel is 20 years old and you can see that in the room and amenities. The bathroom is dated and stained. Noise from 9 am through 6 pm. The 6th flour is under renovation so it was not a pleasant stay. ##### Andre Stayed 1 night in Apr 2024 Verified ### 6/10 Okay #### Verified traveller 14 Nov 2022 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Room wasn’t on a normal hotel standart and cleanliness was not good either. Hotel service was very friendly and good though. Not sure if we were just unlucky with the room? ##### Verified traveller Stayed 2 nights in Nov 2022 Verified ### 8/10 Good #### Glen 16 Nov 2024 Liked: Staff & service, property conditions & facilities, room comfort Air conditioning has been a problem in the rooms at both propertys. This one in santiago and the one in Vina del mar. Not sure why but its uncomfortable to sleep with the room temperature being 24-25c. What i dont understand is the ac works in all the common areas. Maintenance tried to fix but no sucess. ##### Glen Stayed 2 nights in Nov 2024 Verified ### 2/10 Terrible #### Crystal 25 Sept 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is under renovation which means drilling, buzzing and all sorts from 9am-6pm. The wifi is super poor also in the rooms. The biggest problem is the front desk staff. They must realize that renovations on site are not pleasant for any guest but they have zero empathy. Their response is - just deal with it. That's fine but you are in a customer service role. Show some empathy, kindness and consideration. Guests are still paying to stay at the hotel. A drunk group woke us up at 2am. The reception did not answer the phone. They partied and made noise for a good amount of time. Would not recommend this hotel until they finish renovations. ##### Crystal Stayed 1 night in Sep 2024 Verified ### 8/10 Good #### Ulises 4 Feb 2026 Liked: Cleanliness, property conditions & facilities Disliked: Amenities Muy buen hotel cerca de todo ##### Ulises Stayed 1 night in Jan 2026 ---