Full-sized fridge, microwave, stovetop, coffee/tea maker
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Reviews of Belles Artes Apartments

3 out of 5
Belles Artes Apartments
Merced 562, Of. 819-A, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 65 out of 178 reviews" "
Rating 8 - Good. 73 out of 178 reviews" "
Rating 6 - Okay. 28 out of 178 reviews" "
Rating 4 - Poor. 9 out of 178 reviews" "
Rating 2 - Terrible. 3 out of 178 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Ysa , San Jose

Liked: Cleanliness
Disliked: Staff & service
Great location
It was really bad experience with the wifi connection, for me it very necessary the internet cuz I had to work over there, but it was impossible to do. I can recommend the place. It so many other similar places in Santiago center with much better service.
Stayed 5 nights in Apr 2018

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Once we found the apartment where the reception was situated, the rest of the stay was excellent with regard to space, comfort, cleanliness, facilities and location.
Stayed 1 night in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not at all as the offered. Instead of a double bed, it was to single beds put next to each other.
Stayed 3 nights in Oct 2017

6/10 Okay

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Chileapart
The apartment was ok, the facilities were minimal, i.e. 2 glasses, 2 plates etc but unfortunately the street was VERY noisy even with the doors closed. The aircon only worked in the lounge which made the bedroom quite hot during the night.

10/10 Excellent

Neal, Marshall Islands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a Great Stay
Ten day stay in Santiago, before heading south. First thing is that the hotel staff are very friendly and helpful. The rooms are laid out well. There is even a fairly large well stocked grocery store located on the street level of the building. Being in the heart of El Centro district, everything from nice restaurants to government offices and unique shopping are close by. Street musicians roam the street. I always felt save, just watch where you lay down your bag (as in any big city in the world). I will be going back there on my next visit to Santiago.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Cute, clean with a great price. Love it

8/10 Good

Totois, Queretaro, Mexico

Liked: Staff & service
Excelente ubicación y personal
Excelente ubicación, ubicado en el centro de la ciudad a poca distancia de las principales atracciones turísticas históricas y museos de la Capital. Su personal de recepción muy amables y siempre dispuestas a ayudar en todas las peticiones y dudas. Estuvimos hospedados en dos habitaciones diferentes la 814 con vista a la calle de Merced de la cual tuvimos que pedir cambio pues esta calle de Merced es sumamente ruidosa; esta habitación también requiere mantenimiento pues esta algo maltratada y un poco sucia. Fuimos cambiados a la 819 supertranquila y sin ruido pues tiene vista interior, mucho mejor mantenida y limpia. Las habitaciones cuentan con refrigerador, cocina y aunque pequeñas son muy confortables

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to subway, restaurants, museums,
Chileapart is a very convenient place for tourists. Rooms are very comfortable. Chileapart location in Santiago's center was the most important thing for me. Also there is a Supermarket downstairs.

4/10 Poor

KJ, Tampa, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, but room was filthy.
The hotel is located close to plenty of restaurants and places to go. You must speak the language since there is no staff there to help you with anything in English. There are people that live there that have animals and they are very noisy at very early hours.

8/10 Good

zahir, Calgary. Ab, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
We only stay one night as stopped over when we off the ship and on to cuzco peru. the apartment are at a very central location only 5 minutes to plaza de Armas. Its clean and spacious for us. Only negative was it located on the mainstreet very noisy at night. Over all its a great apartment.

6/10 Okay

Lori, USA

Nice alternative to traditional hotel
Overall nice room and staff. Not a traditional hotel room but still daily service. Check in was pleasant and the ladies let us check in early and leave our bags after check out. Bed was comfortable, bathroom was a bit small but adequate with a great shower! Only complaint was the portable AC unit didn't stay hooked up, hose kept falling out of the window making the room very warm upon our return. This happened daily and usually in the middle of the night! Great location! Would stay again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
These are apartments, not a hotel.
The office doesn't have a sign so don't be afraid to knock on the door. "A balcony in every room" is deceptive - our 3rd floor balcony looked over an extremely noisy indoor courtyard. People talking after 1 am and by 7am. Since it was all stone . It echoes . Cleaning service came before we left one day and we had to get ready around them . Very stingy with towels. Even dirty ones were not replaced. But I have noticed that in many Chilean hotels .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware !!
I rarely give bad reviews but this one I will be honest, for the sake of other guests. The balcony door was faulty and cannot be locked. There's no Aircon. Safe deposit box was not properly reset before the next guest comes in. Poor direction from security officers at level 1. Staff couldn't understand English but she tried, which was nice. The one who could speak English was rude & extremely unhelpful. She continued to listen to music while she kept me waiting in the room for service remedy, until I had to take a lift to go to her office at level 8 to demand for immediate help. When i asked to change room, she claimed there was none left. I insisted that the balcony door be fixed or I will have to speak to the owner myself, she then finally 'found' another room. The next day I checked out immediately and paid extra to stay in another hotel, without refund of course. When I was there, apparently 3 guests came to complain that their door was wide open when they got back to their room!! Enough said.

8/10 Good

mark, Wetherby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for central Santiago visitong
Good central location but not easy to get to the reception in Tower A then go to our apartment in Tower B with all our luggage.

6/10 Okay

jiri, Olomouc

Disliked: Staff & service, property conditions & facilities, room comfort
Chile apart from noise and vibration
While l am sure there may be better apartments in this big complex ,ours 207C was not good. I suspect they discovered some precious metals in floors above us cause they were mining it round the clock while we were there. What else could make the metal wheels on concrete floor noise I do not know. Around the clock? Of course earplugs are part of the gear but during the day? And what to do about vibration? Space suit of some kind? I know we got what we payed for but wish were given choice of mineshaft or 10th floor for more

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!
Loved having a supermarket next door to buy all necessary items cheaply and conveniently. It's also just2 blocks from the Bellas Artes metro stop which I used for all 4 days.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, great location
We really enjoyed the location as it was centrally located and reasonably close to everything - Plaza de Armas, Bella Vista, Barrio Lastaria, Metros, etc. The rooms are good size apartments spread out over 3 buildings with in the same apartment complex. Other agencies rent other apartments with in the same buildings. We had trouble locating the "office" because the building staff gave us directions to building B and there is no 619 in it. And in building A, there is not a ChileApart.com sign on the door of 619. While the apartment was not spotless, it was clean and roomy. There is a supermercado next door for easy grocery shopping and plenty of restaurants with in walking distance.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

gab, sydney

Liked: Cleanliness, property conditions & facilities, room comfort
Good to cook Safe with good security Good location

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Centrally located and very safe
We were only in Santiago for the day but the apartments were to our expectation

10/10 Excellent

me, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent price and acomodations.
excellent all aroud............................................................................................

10/10 Excellent

katsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I want to stay again.
Nice and cozy room with convenience. If I have a chance to visit Chile, I want to stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice room, but very noisy!
The apartments are inside a large block with security at the front gate. They are a good size for two but three would be a push! Has what you need and are clean. Very slow internet though, it struggled to load a page. Great location for tourists as you are within walking distance to many places. But most apartments are in Santiago. However, the apartments are on a busy road, with thin glass doors facing therefore extremely loud all day and night. Staff were not helpful or friendly but I think this was because I only speak a little Spanish which they seemed annoyed about. Very unhelpful regarding early check in.

8/10 Good

Juan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price!
Pros: Great room, clean and comfortable. A heater is available. Kitchen provides silverware, pans, and plates. Great location: a variety of restaurants, a Starbucks close by, museum and parks. Cons: Some plugins do not work, and some light-bulbs do not work or there is none.

8/10 Good

Chinwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Taylor, W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in Santiago central, perfect for groups
As a person who hates hostels, this place was amazing. It's an apartment complex, and the office itself and the room you get assigned are apartment units; it's not an independently owned building. It was really awesome for the money.

10/10 Excellent

Alfred, Altex11

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago has a very good apart hotel
The hotel was clean, the front desk was very helpful. The property is beginning to show a little wear. It could stand some paint, but it was a minor inconvenience.

8/10 Good

Amy, Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a clean stay & great security
A very nice apartment in a great area of town. It was a little chilly in our room, and the windows didn't close very tightly, which let cool air in. However, there was a mobile heater that we could move from room to room. Our freezer obviously hadn't been defrosted in years, because it didn't even let the fridge shut properly until we have out inches of ice. Overall though, this was a magnificent bargain. Each room had a keypad, and each apartment had a phone that could directly call the building security.

8/10 Good

Christopher, maspeth,ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
never expected this apart. for the price
6 day stay was very nice good view good security

10/10 Excellent

adam, Breckenridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago
Great.

8/10 Good

Melanie, Puebla, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!!! Clean and well-priced!
Chileapart is within walking distance to most of the main tourist attractions. The apartment was on the small side, but with a decent bathroom. There's a public terrace with a nice view of the city and an indoor pool (not heated). Sometimes it is hard to get the reception desk on the phone to resolve problems or get help. Tower C, where we stayed, has construction going on in the building next door. Very loud from 8-6!

8/10 Good

Couple, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
Couldn't fault this apartment. Was exactly what we asked for... But we did forget to ask for air conditioning, which was an issue in 35degree heat. Make sure you ask for that. Otherwise, great location for the major attractions, pool on the roof and laundry are both bonuses!

6/10 Okay

Terry

Disliked: Staff & service

6/10 Okay

Agustin, Austin, Texas

Liked: Cleanliness, staff & service, room comfort
Would stay again
We arrived at a large residential building and were handed an envelope by the doorman. It appeared to be the beginning of a scavenger hunt, but it wasn't. Chileapart hotel is a collection of scattered apartments owned by apparently the same business. It was a little confusing, but it works. Even with travel fatigue, we figured it out quickly. The room was clean, surprisingly comfortable and spacious. The balcony was nice and we found everything that we needed. The safe didn't work, and the cleaning staff that came while we were out didn't touch the large amount of cash and computer equipment that my husband had left very obviously in the open. Kudos for honest staff (my reason for giving 5 stars for hotel service). There is a booklet on the kitchen table (which I found the last day of the stay), and it has a ton of useful information in it about the city and hotel, and all the resources included, like a pool we could have used, a Laundromat we could have used, etc. The shower was super nice and the kitchen space was great too. No AC, but we opened the windows at night and turned on the fan provided, and we were very comfortable. The neighborhood is nice and the location is SUPER convenient.

4/10 Poor

Anne, Gold Coast, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Location is close to the historical city.
Arrived there and met by door security who could not speak English. Found some helpful guest who spoke English and explained that we had to visit the 8th floor to check in. Did so only to find that that staff also did not speak English. Not able to check in as we were early. Left our luggage there - they simply placed in a room with no tags or checks and balances. Unit is very small but it does have a kitchen and a fridge. Tiny balcony is quaint especially after a tiring day in the town.

8/10 Good

Jimena, Dallas, TX. U.S.A.

Liked: Cleanliness, staff & service, room comfort
A short visit.
My stay was pleasant even though the location was far from family gatherings. Taxi and public transportation was plenty just in front of the building and, metro station just a few blocks away. Very good cleaning service provided daily by the hotel and courteous as well as accommodating hotel personnel. No the best residential neighborhood in Santiago but a great location near business and cultural places to enjoy, including parks and historical places with a great view of the city from the top even while you do your laundry.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The place is comfortable, have all facilities that you need (kitchen, furniture, dishes, etc). A supermarket is located next to the building where the apartment is located. There are a lot of metro and bus stations nearby.

10/10 Excellent

Cristina, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Great value for the money. Great location, close to public transport. Staff very personable and approachable. Clean. Next to a grocery store.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place for independent travellers
Great facilities and location. Unlike most accommodation, this place has cooking facilities, which is great considering there's a supermarket on the ground floor. We really liked this. The locks are all keypad, so there's no check out/key drop which is really convenient. The only criticism I have for this place is the flexibility of the staff to accommodate an early check in. While most places are usually pretty flexible with their check-in times, these guys are very strict with their 2pm check-in. We arrived at 8am after an overnight flight and waited until 2.15pm before checking in. It wasn't so bad as we just walked around the city etc, but it would have been nice to check in around 12 if possible.

10/10 Excellent

ABÇ, Ankara

Liked: Staff & service, property conditions & facilities, room comfort
Hotel in the center of city
Location of hotel is very good. You can reach most of the attractions bu walking. Staff very helpfull. Room is comfortable. But reception is in diiferent place not at the enterance of building. You should look for it.

2/10 Terrible

Ripped Off in SCL, Washington, DC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Arrived after "office hours" to be met by surly security guards who spoke no English and after shouting "PASSPORT" handed us a note with apartment door code and "rules and regulations" sheet. Apartment was totally nothing like the photos and descriptions. There's essentially no difference in the size or layouts of these apartments despite paying a premium for "Executive" apartments (we asked to see them). Apartments are dark, dingy and claustrophobic. We found the bathroom sink and tub filled with hair and grime. Used bobby pins grounded into the carpet. Despite the ad, there is no breakfast nor is there an open in-door pool. This place is NOT worth the price at US$100+ per day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great apartment. Very clean and modern. Friendly staff. These are apartments in a residential block. So security at the front gate will send you too the Chileapart reception, which is an apt in Tower A. Also a good location in the city. Supermarket next door too.

8/10 Good

Cheryl, Whidbey Island, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The hotel is well located, walking distance to the main plaza and to the hill Santa Lucia. We also walked to one of the recommended neighborhoods with restaurants (Barrio Lastarria). We felt like locals as we explored. The main plaza (Plaza de Armas) is under renovation, but we enjoyed the church and the museum. It is a small apartment, so if you are staying for more than one night, it's good to know that there is a good size grocery story practically next door. The streets tended to be a bit noisy, but we enjoyed the exuberance of the fans when the local soccer team won (Colo Colo). It's not your fancy hotel chain, but certainly good value for the price. There are no signs on the street , so be sure to know the address. Also, there are no restaurants nearby open before 10:00 am on a Sunday morning.

10/10 Excellent

Donna, Montana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Apartment in City Center
Very happy with this apartment so close to Cerro Santa Lucia Park and Santiago Center. The Lider store was just a few doors away for any food needs.

8/10 Good

Joey, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal, great location.
I booked this hotel in a hurry, on my phone, and tapped on the wrong month. Thankfully, the staff was very friendly and helpful, and we were able to get an apartment even though we were one month early as per our reservation. The apartment was nice and clean, and the location couldn't be better (there's even a small supermarket next door). If you want to feel at home while in Santiago, this is the place.

8/10 Good

Independent Travelers, Washington DC, USA

Liked: Cleanliness, property conditions & facilities
Apartment in City Center Historical Area
If a rental apartments does not figure into your travel plans look elsewhere - this is NOT a hotel. While the initial access to the apartment complex was a little awkward for non Spanish speakers and "different" we did manage to get to the correct floor and room where you check in. The apartment is pretty much as it appears in the photos. Ours was two levels with a living, eating and kitchen space on the lower level and a bedroom, bathroom and big closet on the upper level. As other have stated, the air conditioner is in the lower level and the cool air does not reach the 2nd level very efficiently. Otherwise during our several day stay the staff kept the room clean, bedding was adequate (the bath and face towels are a bit warn but serviceable.) It is in the City Center / Business area so there is street noise and the trash pickup at 10:00pm was a little annoying. Otherwise, it was a good location near the historical area and sights and near two subway lines.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient, comfortable, easy
excellent except that we had asked for twin beds and received a queen but the administrator changed the room

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Live like the Chileans do
This is an apartment, not a hotel, which has its advantages and disadvantages. To start with the advantages: You live among other Chileans, so don’t feel so much as a tourist. There is a large supermarket directly beside the entrance, and the meat, fish and vegetable market halls are in walking distance. As the kitchen is well appointed, you can make your own fresh meals at low cost. There is a small balcony, and a covered swimming pool with a great view over the town. Apart from the cleaning ladies attending to your apartment (who are very friendly and clean the rooms nicely every day), you do not feel as being in the hotel. However, that has its downsides. There is not really a reception, if you need anything, you have to go to another apartment, where staff usually watches TV (calling 1000 from the department never gave us any answer). They are nice, but the help they give is often no more than to provide you with a phone number they find on the net – in our case, the incorrect one). The phone numbers in the welcome book provided are all out of date, the batteries in both remote controls were empty, there was no prop in the bath tub...in other words, one does not really feel cared for, if that is, what you look after. There is free Wifi, and a single old laptop to use in an office room. The location is very central, just a street away from the Metro Station (that implies, the street is quite noisy, too), and we think, it is good value for money.