1/5 Terrible
Paul
Travelled with family
25 Aug 2020
Massively disappointing hotel
I stayed with my family on an all inclusive deal. Unfortunately the variety of food was poor, the quality of food was poor and the service was poor. I had many issues during my stay , notably needing to change rooms due to the toilet breaking- I was made to go to a different block of the hotel rather than to an empty room either side of me. The kettles didn’t work, I had to run an extension lead across the sink due to poor design of plugs- I pointed this danger out to the manager who shrugged his shoulders.... I also had a broken patio door that was connected to the air con- they fixed the door and broke the air con.... I must have been to see the manager everyday in my 10 day stay. The only good point about the hotel is it’s location.
I have uploaded a photo of the last meal given to me on the all inclusive package- this was the last time I used the restaurant and I had 5 days remaining.... shocking - again I showed the picture to the manager who again shrugged his shoulders.....
Stayed 10 nights in Aug 2020
