Santa Fe Springs Swap Meet

The beds and pillows were very comfortable. However, the furniture in the room was uncomfortable and stained. The room could definitely use a refresh.

I’m a very frequent guest with both Pendry and Montage. I’ve also been in the hotel and restaurant world for over 35 years. While the property looks beautiful and the was truly wonderful, when you lift up the skirt it was truly disappointing. While they have 3 elevators, only 1 working. Twice we waited 19 minutes in the morning. Waiting two minutes feels like an hour, imagine 10…. They have a back door to and from Fashion Island across the street. Unfortunately the key codes gate is broke so you have to walk around the block to the entrance. There the walkway doesn’t look like it has been swept or washed in decade. Inside the room the windows seem to be in the same decade schedule. We also were to have clean view which we didn’t. I expected so much more from this luxury brand. A little attention to detail would go a very long way.