10/10 Excellent
Jess
Travelled with partner
8 Jun 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hyde. I was a bit nervous beforehand as saw some of the reviews weren’t great, but we had a lovely time. Didn’t experience the sewage smell as per other reviews. Definitely some teething issues as to be expected with it being so newly refurbished (we had a leak in our bathroom for example), but the staff were so helpful and friendly and got it sorted right away, with maintenance available 24/7. I’d originally booked 4 nights but extended for an extra night on a separate booking, expecting to have two different rooms during the stay. The front of house were so accommodating and without even asking, managed to get us in the same room for the whole trip, even though the separate night I had booked was a lower standard of room. It seemed like this took a lot of juggling around to make happen so we were very appreciative. The pool areas were lovely, one that was much quieter, the other two with a good vibe and music / DJ. You can reserve one of the nicer day beds free of charge which we did for a couple of days. You’re also able to use the facilities at the Mondrian (gym etc.) which is a gorgeous hotel. Had a couples massage from Barbara and Laura which was fantastic, in a beautiful setting. Would definitely stay again!
Jess
Stayed 1 night in Jun 2024