Outdoor pool, pool umbrellas, pool loungers

Reviews of Holiday Inn Express Hotel &Suites Santa Clara-Silicon Valley, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1001 reviews" "
Rating 8 - Good. 311 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

salima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and manager was wonderful and very accommodating for my mother and father.
Stayed 1 night in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ricky Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the larger room.
Stayed 6 nights in Feb 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to the property once I knew where it was. I went to the other property down the same street. Parking and check in was good. To get to the elevator you need to go outdoors then when you get out of the elevator you need to go outdoors then get inside. Glad it wasn’t raining when we were there. But the wind was an adjustment.
Stayed 1 night in Apr 2024

10/10 Excellent

Matias

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this location by mistake but was very pleased at the amount of walking distance amenities. The room was clean the beds are comfy the bathrooms are nice. They supply shampoo, conditioner and lotion enough for the whole family it also had a hair dryer. Front desk messaged and asked if we were satisfied with our room. I did have a queation about the temp on the mini fridg. They sent maintenence up right away and we resolved the issue. I give this hotel 5 stars for that. The only bad I can say is the breakfast room is not very big and seating is very limited. Breakfast was good they had both a waffle and pancake maker. Overall we would book again if we were ever i. San Jose.
Stayed 2 nights in Apr 2024

8/10 Good

Matty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself was good. The rooms were nice. The bed comfortable, and the pillows were amazing. Breakfast was good. The gym was little compared to others I have been to, but there was a gym. The best part was that the hotel was located right on a walking/running/biking path. For some this won't matter, but I really enjoyed being able to get on it and go for miles without really worrying about traffic. The hotel employees were great and very helpful. Overall, it was a good place to stay. It is nothing overly fancy or that catches your eye, but it was nice and clean, and worth staying in.
Stayed 3 nights in Mar 2024

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Great to have free breakfast every morning (although the toaster took way too long). Heard loud footsteps above me one night, called the front desk, and they took care of it. Needed to extend my stay and they were very accommodating.
Stayed 3 nights in Mar 2024

10/10 Excellent

Xristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

richard k., South Pasadena

Travelled with group
Liked: Amenities
Very comfortable bed and I appreciate the sofa!
Stayed 1 night in Mar 2024

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024

6/10 Okay

Anna

Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

6/10 Okay

Paul

Travelled with partner
No opinion either way. Provided average stay in comparison to competitors
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice n clean n friendly staff
Stayed 1 night in Jan 2024

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lakhvir

Liked: Cleanliness, staff & service, property conditions & facilities
All is good
Stayed 1 night in Mar 2024

10/10 Excellent

Sagrario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how safe it is
Stayed 2 nights in Feb 2024

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
Very noisy all day due to cleaning and possibly very thin wall. If they give you first floor, ask for something else at least.
Stayed 1 night in Feb 2024

8/10 Good

Leo Chip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Dear Leo Chip, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We had a relaxing and comfortable stay. The complimentary breakfast was excellent.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb 2024
Thank you so much, Mary, for sharing your experience with us! We're thrilled to hear that you had a relaxing and comfortable stay. Providing a welcoming and tranquil environment for our guests is our priority. We're also delighted that you enjoyed our complimentary breakfast offerings. Your satisfaction means everything to us, and we're grateful for your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very clean hotel, we stay here when going to 49er games. The staff is very friendly and the breakfast is great.
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb 2024
Good Day Ashley, Thank you for your wonderful review! We're delighted to hear that you found our hotel very clean and that you choose to stay with us when attending 49er games. Providing a clean and welcoming environment is important to us, and we're glad to hear that our efforts are appreciated. We're also pleased that you found our staff friendly and enjoyed our breakfast offerings. Your satisfaction is our top priority, and we look forward to welcoming you back for another great stay next time you're in town for a game!

10/10 Excellent

Vicki, YUCCA VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb 2024
Dear Vicki, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

8/10 Good

Fidel

Stayed 2 nights in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Fidel, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

8/10 Good

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb 2024
Dear Jessica, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on 14 Feb 2024
Dear Rosalba, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 14 Feb 2024
Dear Andy, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Services on 14 Feb 2024
Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Ethan, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Rebecca, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Jaeho

Stayed 8 nights in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Jaeho, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Jeffrey

Stayed 2 nights in Dec 2023
Response from HIEX on 14 Feb 2024
Dear Jeffrey, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

10/10 Excellent

Viki, Seaside

Stayed 1 night in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Viki, Thank you so much for taking the time to share your thoughts on your recent stay with us. We truly value your feedback as it helps us in our constant pursuit of delivering exceptional customer service.We would love to hear more about what aspects of your stay you enjoyed the most. Your insights are incredibly valuable to us as we continuously strive to enhance our guests' experiences.We genuinely hope to have the pleasure of welcoming you back again very soon. Please don't hesitate to reach out if there's anything we can assist you with in the future.Safe Travels, Holiday Inn Express & Suites, Santa Clara - Silicon Valley

4/10 Poor

Karla

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
While our room seemed clean, the room and especially the bathroom smelled strongly of mildew or mold. The next morning, my throat felt a bit sore. I don’t know if the mold was the cause. Just puting it out there for people with sensitivities.
Stayed 1 night in Dec 2023
Response from Guest Services on 14 Feb 2024
Dear Karla, Thank you for bringing this matter to our attention. We sincerely apologize for any discomfort you experienced during your stay. Ensuring a clean and healthy environment for our guests is of utmost importance to us, and we take your feedback very seriously. We will promptly investigate the issue and take appropriate measures to address any concerns regarding mold or mildew in our rooms. Your well-being is our priority, and we appreciate your understanding. Please know that we are committed to providing a positive experience for all our guests, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns, please don't hesitate to reach out to our team directly.

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Vincent

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good except for leak in bathroom and clogged toilet
Stayed 2 nights in Dec 2023

10/10 Excellent

Herlynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly and courteous
Stayed 1 night in Dec 2023

10/10 Excellent

TAMMY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room … great staff … felt safe
Stayed 2 nights in Dec 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay!
Room was updated, clean and a very comfortable bed. Breakfast choices were good. Basic scrambled eggs & sausage, dry food choices and muffins. We would stay again when in the area.
Stayed 1 night in Dec 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Other than the lack of bathroom slippers, everything else was fantastic.
Stayed 6 nights in Nov 2023

8/10 Good

NICHOLAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at this Holiday Inn location. It is easily accessible. The staff was very helpful especially when we asked to be contacted if they found our son's stuffy. The only issue is the spot for the hand soap in the bathroom. It just made it difficult for little children to reach.
Stayed 2 nights in Nov 2023

6/10 Okay

Sharon

Stayed 5 nights in Nov 2023

10/10 Excellent

Tongkou

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the easiness of checking in and really enjoyed the breakfast options. I thought that the rooms were pretty big and it was clean.
Stayed 2 nights in Nov 2023

6/10 Okay

Chung-Hsiang

Liked: Staff & service
Easy to access highway
Stayed 1 night in Oct 2023

10/10 Excellent

Vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Starred this location in Google Maps
Easily one of the better (if not best) Holiday Inn Express locations I've ever stayed in (and I've stayed in plenty)! Everything from the courtesy of the front desk staff to the renovated, clean, comfy room was just what I look for in a hotel stay. The updated bathroom was the best part for me! Smelled like bleach when I walked in, so I know they were cleaning! And the decoratively folded towels were a nice touch. And did I mention the friendly front desk staff? Amber & William are the best! Will definitely be back when in the area!
Stayed 2 nights in Nov 2023

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location
Stayed 3 nights in Oct 2023

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. During the day until about 10:00 p.m. it was a little noisy but it was not bad enough to really be an issue. The location was amazing and a good distance to all locations we visited. The staff was very nice. Breakfast was okay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was friendly and easy, after a long haul flight it was a welcome start to our trip! Rooms are very spacious and clean and the beds are extremely comfortable - particularly liked the choice of pillows (soft and firm). The road is a little noisy but people used to city noises will be ok and we used ear plugs and it worked perfectly. Despite being quite booked we didn’t hear any other guests on corridors or neighbouring rooms. A really great stay and we will be back again when we next return to the US
Stayed 1 night in Oct 2023

8/10 Good

Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 1 night in Oct 2023

10/10 Excellent

Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service provided. Convenient location!
Stayed 1 night in Oct 2023