Sant Vicenç de Calders Holidays from £245

Within hours of our arrival, around 1900hrs, the electricity to our room failed and we were left in the dark. We asked to be moved to a room that did have power but were told that power would be on within the hour. At 2330hrs, after going to bed, we were called and informed that there was a room availble. We stated we didn't feel comfortable packing up in the dark. The next moring, at 0715 we callled the desk and asked for the key to the offered room. We were informed it was given to someone else. In the morning we also discovered the hot water was not working. Because we were going out for the day, we packed our suitcases and asked the front desk to have their staff move to a new room when one was available. They flatly refused to do that. We could leave them in our room or bring them down to the hotel luggage storage room. We left them in the room. When we returned around 1400hrs, power and hot water were back on. At no time did the hotel acknowledge responsibility for the power failure, offer condolences or suggest there would be an adjustment to our acccount.

Good hotel, good location (7min walk from metro stop / bus stop). Very good breakfast. The hotel has a small, but nice, pool in the terrace (without a bar). The gym is very very small without windows, so i did not use it. Staff was helpful, I arrived around 12 so before the check in, and I was waiting my room in the terrace getting some sun until 14. The checkout was at 12 and i left my luggages there without any issues or charges. Regarding the room, the beds are comfy but the bed sheets could be better. The cleaning service was good and they were giving water every day without charge. The shower is very good (warm and good pressure), they provide shampoo/shower gel but not body lotion. Overall a good experience.