Sannes Holidays from £351

Lovely staff. The fact that we had to climb to the first floor via stairs with luggage to get to reception was bad. The lift from the first floor up is tiny, barely enough for a person and luggage to go up. Our room was reasonably clean and comfortable but it had a cockroach. I assume that is normal in older buildings but I don't like them.

Lovely property. Breakfast buffet was excellent, included in the room. I would nor recommend the on-site restaurants for more than snacks and drinks. The quality was sub-par.

Everything was perfect - check menu before you have dinner - what is posted online is different from restaurant menus - my husband and I got 2 different menus at dinner - we went elsewhere - town square has many options The staff is great!!!

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.

Get the Junior suite overlooking the golf course. Great spot to relax or play numerous sports. Facilities are world class.