Sanibel Bayous

For 2 of my 4 day work travel I had to work from the room and there was a dog barking for 3 hrs straight. When I went to check the room number to tell the front desk, it turned out the roof was for STAFF personel!! There was no welcome card explaining how to get on the WiFi, when food was available, since there's no room service. Hours for amenities. Room key stopped working twice 2 days in a row when I got back late from working.

I would love to give this resort 5- stars but the a/c issue with my unit is the deduction of the star. The property is immaculate. The landscaping, club house, pool area, lazy river is a 10/10. The unit I was in had issues with the a/c and would not cool down. It progressively got worse each night. I reached out to the front desk and maintenance came by. He shared that this was the fifth time that a service call was made to this unit. Management had refused to repair unit. Maintenance came by and brought me a portable unit for the bedroom. I ended up cutting my trip short by a night.