Sanctuary Wood Museum

Clean room, helpful staff, excellent breakfast

Clean room. Didnt use the other facilities

What once was a spectacular residence, now hotel, has not been maintained. It's too bad as I do believe if you are to acquire this type of building, you should be committed to maintaining it. I was disappointed with my stay. I stayed for two days and my room wasn't cleaned for two days consecutively. After asking the front desk it was cleaned. I think there were bed bugs because I go over 15 bites on my back, arms and hands in one evening, and proceeded to get them over the next two nites. The expedia site page said laundry services were offered but was told by the hotel that wasn't offered. They said the outsourced service no longer was doing their hotel. I told them they should have updated their website to reflect this as I specifically booked with them for those services. I would have booked someplace else had I known. There are rodents or birds in the air ducts. I stayed on the third floor of the 2nd building. I could hear them running in the air ducts.