Sanctuary of the Virgen de Gracia

The room was a claustrophobic box. No outdoor access, just a frosted window that overlooked the middle part to the building. I wasn't expecting much, but seriously, this was bad. The bed was rock hard, as well as the pillows. I got 0 sleep the 2 nights. The room had peeling wallpaper, stains and broken light switches. The bathroom was old and worn. They make you leave the key each time you leave. We noticed that the purpose is to save $$ and shut off the AC once you walk out. We returned to our room after a 6 hour outdoor excursion to find the AC DISCONNECTED. After 15 minutes of sweating trying to turn it on, I went down to the FD for help and heard them discussing which rooms were turned off. Seriously? They came up and got it working by going into everyone elses room on the floor (using the master key) and checking. Their explanation, which was untrue was that our neighbors has their AC set to heat and were controlling ours. Seriously? It is SUMMER. I tried to interrupt and say it made no sense but couldn't get a word in. Unacceptable. For breakfast you must reserve a time slot the night before and provide room # when you get to the "breakfast space". All they had was coffee, bread, prepackaged pastries, boxed juice and milk. Do yourself a favor and stay somewhere else. I don't know how they have good ratings. See my pictures.

Very clean and great breakfast

Staff was very helpful during both our stays at the hotel. The shuttle was timely and the staff was helpful onsite with amenities, exchanging money, printing guest work documents, and more! The hotel is clean and well maintained. The location was 20 minutes from the city and perfect for us to explore and return in good time. Thank you for your hospitality.