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Sercotel Hotel Europa

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Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Sercotel Hotel Europa

Sercotel Hotel Europa

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Parking available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
San Martin, 52, San Sebastian, Gipuzkoa, 20007

Explore the area

  • Popular LocationConcha Beach5 min walk
  • Popular LocationOndarreta Beach16 min walk
  • Popular LocationKursaal Congress Centre and Auditorium16 min walk
  • AirportSan Sebastian (EAS)23 min drive

Choose dates to view prices

About this area

San Sebastian

Located in San Sebastian's San Sebastian Centro neighbourhood, Sercotel Hotel Europa is in the city centre and near the beach. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Concha Beach and Ondarreta Beach. Looking to enjoy an event or a game while in town? See what's happening at Reale Arena or Stadium Gal. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby.

What's nearby

  • Cathedral of the Good Shepherd - 3 min walk
  • Concha Beach - 5 min walk
  • Maria Cristina Bridge - 7 min walk
  • Ondarreta Beach - 16 min walk
  • Kursaal Congress Centre and Auditorium - 16 min walk

Getting around

  • San Sebastian Amara Station - 7 min walk
  • San Sebastian (EAS) - 23 min drive

Restaurants

  • Ciaboga - 2 min walk
  • Iturrioz - 3 min walk
  • Bar Rojo y Negro - 3 min walk
  • San Marcial - 3 min walk
  • La Espiga - 3 min walk

About this property

Sercotel Hotel Europa

3-star San Sebastian hotel in San Sebastian Centro, walk to Concha Beach
This smoke-free hotel features a restaurant, a bar/lounge and a coffee shop/café. WiFi in public areas is free. Other amenities include self parking, concierge services and dry cleaning. All 65 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, Smart TVs come with digital channels, and guests will also find room service and hairdryers.
Sercotel Hotel Europa offers 65 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Smart televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 72 hours between stays

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 22 per day)
  • Limited on-site parking
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–11 AM: EUR 13.5-13.5 for adults and EUR 13.5-13.5 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – March 2018
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Smart TV

Food and drink

  • Minibar

More

  • Electrical adapters/chargers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 13.5 and EUR 13.5 for adults, and EUR 13.5 and EUR 13.5 for children (approximately)
  • Covered self-parking fee: EUR 22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property registration number HSS00550

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Parking height restrictions apply

Property is also known as

Sercotel Hotel Europa San Sebastian
Husa Europa Hotel
Husa Europa Hotel San Sebastian
Husa Europa San Sebastian
Husa Europa Hotel San Sebastian - Donostia
Sercotel Europa San Sebastian
Husa Europa San Sebastián Donostia
Sercotel Europa
Hotel Sercotel Europa
Husa Europa
Sercotel Hotel Europa Hotel
Sercotel Hotel Europa San Sebastian
Sercotel Hotel Europa Hotel San Sebastian

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 153 out of 622 reviews
5 - Excellent 25%
Rating 4 - Good. 304 out of 622 reviews
4 - Good 49%
Rating 3 - Okay. 123 out of 622 reviews
3 - Okay 20%
Rating 2 - Poor. 33 out of 622 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 622 reviews
1 - Terrible 1%

4.1/5

Cleanliness

4.1/5

Staff & service

4.2/5

Amenities

3.8/5

Property conditions & facilities

2/5 Poor

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Shocking breakfast situation
I stayed at this hotel for two nights in February. The room was fine, although a bit on the small side. Reception area was really nice and the service was polite. The location is amazing. However, I would never stay at this hotel again due to a shocking situation at breakfast on Sunday right after the carnival. Absolutely all the food was old and spoilt. The tomato juice I tried was sour and rotten. Tortillas already turned blue on the side, camembert cheese was black and we noticed fruits were withered already the first day of our stay. I regret not having taken the phone with me to take pictures of it. No staff coming anywhere near guests that day. I'm shocked with the lack of concern for guests wellbeing and I honestly think if no fresh food was available, it was better to close the restaurant that day rather than play with our health hoping we won't notice. If you're a guest who considers booking there, take the room rate only and stay away from their kitchen.
Stayed 2 nights in Feb 2020

3/5 Okay

Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is in the centre of the town, near of the old town and La Concha beach.
Stayed 2 nights in Feb 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the sea and centre of town, modern and clean, ultra comfortable beds
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Very clean and ideal location
Stayed 1 night in Jan 2020