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Hotel Palacio de Aiete

Photo gallery for Hotel Palacio de Aiete

Featured image
Rooftop pool
Pool
In-room safe, laptop workspace, blackout curtains, soundproofing
In-room safe, laptop workspace, blackout curtains, soundproofing

Overview of Hotel Palacio de Aiete

Hotel Palacio de Aiete

4 out of 5

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
Goiko Galtzara-Berri nº 27, San Sebastian, Gipuzkoa, 20009

Explore the area

  • Popular LocationOndarreta Beach17 min walk
  • Popular LocationConcha Promenade18 min walk
  • Popular LocationMiramar Palace19 min walk
  • AirportSan Sebastian (EAS)24 min drive

Choose dates to view prices

About this area

San Sebastian

Located in San Sebastian, Hotel Palacio de Aiete is connected to a shopping centre. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Concha Beach and Ondarreta Beach. Eureka! Science Museum and Naval Museum are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests love the hotel's central and quiet location.

What's nearby

  • Ondarreta Beach - 17 min walk
  • Concha Promenade - 18 min walk
  • Miramar Palace - 19 min walk
  • Reale Arena - 7 min drive
  • Concha Beach - 9 min drive

Getting around

  • San Sebastian Amara Station - 3 min drive
  • San Sebastian (EAS) - 24 min drive

Restaurants

  • Bully - 11 min walk
  • Teresatxo - 18 min walk
  • Aldaba - 18 min walk
  • Arrate - 19 min walk
  • Kupela - 19 min walk

About this property

Hotel Palacio de Aiete

Romantic hotel connected to a shopping centre in San Sebastian with free parking
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/café, a snack bar/deli and a rooftop terrace are on-site. All 75 soundproofed rooms provide free WiFi, free wired Internet and room service. Guests will also find TVs, hairdryers and safes.
Hotel Palacio de Aiete offers 75 forms of air-conditioned accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Bathrooms include baths or showers and complimentary toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 13.20 for adults and EUR 6.60 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Fitness centre

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 21-inch TV

Food and drink

  • Cookware/dishes/utensils

More

  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 13.20 for adults and EUR 6.60 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Property registration number HSS652

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Aiete
Hotel Palacio de Aiete
Hotel Palacio de Aiete San Sebastian
Palacio de Aiete
Palacio de Aiete San Sebastian
Palacio De Aiete Hotel
Hotel Palacio Aiete San Sebastian
Hotel Palacio Aiete
Palacio Aiete San Sebastian
Palacio Aiete
Hotel Palacio de Aiete Hotel
Hotel Palacio de Aiete San Sebastian
Hotel Palacio de Aiete Hotel San Sebastian

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 135 out of 409 reviews
5 - Excellent 33%
Rating 4 - Good. 201 out of 409 reviews
4 - Good 49%
Rating 3 - Okay. 47 out of 409 reviews
3 - Okay 11%
Rating 2 - Poor. 17 out of 409 reviews
2 - Poor 4%
Rating 1 - Terrible. 9 out of 409 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aiete
Nice place not too far from town. Very clean and comfortable. Helpful staff. Only downside was the tub on the terrace wasn't open.
Stayed 1 night in Jul 2020

1/5 Terrible

Disliked: Staff & service
Sleepless in San Sebastian
It is 1.15 am. The people in the toom above are banging and shouting. There is nobody on duty to complain to. The website was misleading. The hotel is much further away from the beaches and restaurants than described. We could not get a drink at 10 pm as the hotel bar was closed. The roof terrace and other public areas were closed and our room was very basic. I have never left a negative review on hotels.com but this is not good enough.
Stayed 1 night in Jul 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

3/5 Okay

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019