Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Sonesta Select San Ramon

3 out of 5
Sonesta Select San Ramon
18090 San Ramon Valley Blvd, San Ramon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1000 reviews" "
Rating 8 - Good. 285 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional! Every person we interacted with was friendly and helpful!
Stayed 1 night in May 2024
Response from Jacob Kinney on 14 May 2024
Thank you so much for your feedback Martha! We are so pleased you had a good experience staying with us! Ill let the whole staff know about your amazing feedback!

10/10 Excellent

Jesus, San Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Jacob Kinney on 14 May 2024
Thank you for your feedback Jesus! We are so pleased you enjoyed your stay with us! We look forward to you staying with us again

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from Jacob Kinney on 11 May 2024
Thank you so much for your feedback Bittney! We are pleased to hear you enjoyed your stay with us! We hope you stay with us again!

10/10 Excellent

Yasin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob Kinney on 10 May 2024
Thank you so much for your feedback! We are so happy to hear that you enjoyed staying with us! We hope you decide to stay with us again!

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I hadn’t slept much in a week as I’m moving my elderly parents to a new state, So I asked for the quietest rooms as possible. The woman who checked us in, put us on the quiet side. But there was loud music coming from an adjacent room. So ridiculously loud that I couldn’t sleep. I called the front desk and ask them to send up security to get whatever it was around me to stop. Security, but nothing was ever resolved. The next morning before sunrise, as I was checking out, I realize that was actually coming from the lobby below the room I can’t freaking believe this! I would’ve been better off sleeping in the front of the moving van
Stayed 1 night in Apr 2024
Response from Jacob Kinney on 26 Apr 2024
Thank you for your feedback Richard. I do apologize that there was music that was keeping you up at night.Our lobby music typically cant be heard anywhere other than in the lobby itself. That sound likely was coming from another guests room. Regardless, we still would like to offer our apologies that you were unable to sleep while staying with us.

10/10 Excellent

Rosario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like because look new carpets and excellent cleaning inside the room, 1er time booked in this hotel, great City and safe and quiet. Next time in the bay area we book again
Stayed 2 nights in Apr 2024
Response from Jacob Kinney on 26 Apr 2024
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay with us. We look forward to you booking with us again when youre back in the bay!

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob Kinney on 26 Apr 2024
Thank you for your feedback Asha. We are so pleased that you enjoyed your stay with us!

10/10 Excellent

Terrence

Stayed 1 night in Apr 2024
Response from Jacob Kinney on 14 May 2024
Thank you so much for your feedback Terrance- We are very pleased that you enjoyed your stay with us! We hope you stay with us again

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Jacob Kinney on 24 Apr 2024
Thank you for your feedback Terrance! It is greatly appreciated! We hope you stay with us again!

6/10 Okay

Patrick

Travelled with partner
Disliked: Staff & service
Freeway noise.
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on 20 Apr 2024
Thank you foir your feedback Patrick! We apologize that there was freeway noise that made your stay less enjoyable. If you stay with us again, we will try and get you on the non freeway side so that it isnt an issue

6/10 Okay

Breanna

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel is average, rooms are decent. I booked a king room online and at arrival they said they had none left and switched me to two queens. The floors were not cleaned very well, with dirt collecting in the corners and trash under tables and curtains. Elevator was very dirty. Homeless people living in the bushes in the back corner of the parking lot. Idk if I would stay here again, I think it’s priced too high for what it is.
Stayed 2 nights in Apr 2024
Response from Jacob Kinney on 20 Apr 2024
Thank you for your feedback Breanna. We would like to offer our sincerest apologies about any issues with the cleanliness of the room. We pride ourselves on having clean rooms and it is disappointing when we hear that a room is not up to our cleanliness standards. We will address this with our housekeeping staff so that this isnt an issue again.

10/10 Excellent

Rogelio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Jacob Kinney on 20 Apr 2024
Thank you so much for your feedback! We are very happy that you enjoyed your stay with us! We hope you stay with us again!

6/10 Okay

Mauricio

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Heated pool not working, noisy room
Stayed 1 night in Apr 2024
Response from Jacob Kinney on 19 Apr 2024
Thank you for your feedback Mauricio! We do apologize for having issues with our pool- we are currently working to get the fixed quickly. We also would like to aplogize about the noisy room. I do see your room was on the freeway side of the hotel, which can get a little loud. If you stay with us again, we will get you on the non freeway side, where it isnt so noisy

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on 19 Apr 2024
Thank you so much for your feedback Jennifer! We are so pleased that you had an enjoyable stay with us! We hope to see you again

10/10 Excellent

Veronica R

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 3 nights in Apr 2024
Response from Jacob Kinney on 19 Apr 2024
Thank you so much for your feedback Veronica! We are so pleased that you enjoyed your stay with us! We look forward to you staying with us again in the future

6/10 Okay

Sebastian

Liked: Cleanliness, amenities, property conditions & facilities
Traffic was loud
Stayed 2 nights in Apr 2024
Response from Jacob Kinney on 19 Apr 2024
Thank you for your feedback Sebastion! We do apologize for the traffic noise- sometimes being on that freeway side can get a bit noisy. We hope you stay with us again, and we will make sure to get you on the non freeway side of the hotel!

10/10 Excellent

catalina

Stayed 2 nights in Apr 2024
Response from Jacob Kinney on 2 May 2024
Thank you so much for your feedback Catalina! We look forward to having you guys stay with us again!

10/10 Excellent

catalina

Stayed 3 nights in Mar 2024
Response from Jacob Kinney on 28 Apr 2024
Thank you so much for your feedback Ms. Siri! We look forward to seeing you stay with us again!

10/10 Excellent

Susan, Washingtonut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first stay here. Loved it! Close to family. Facilities and room were great.
Stayed 7 nights in Mar 2024
Response from Jacob Kinney on 8 Apr 2024
Thank you so much for your feedback! We are so pleased that you enjoyed your stay with us! We hope to see you stay with us again!

6/10 Okay

Vanneda

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Connecting to WiFi was very slow. I had trouble getting Netflix to load up. I booked a king size room but was given a queen size room. One of the bed sheet had a red stain on it, my bathroom had half a roll of toilet paper, and my desk was missing a chair. However, staff was friendly, easy parking, and a very convenient location to shops and work.
Stayed 3 nights in Mar 2024
Response from Jacob Kinney on 7 Apr 2024
Thank you for providing us with this feedback, We would like to apologize for the issues that you had with the room. We will address these issues directly with our housekeeping staff

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above marked: quiet, safe, easy parking, and conveniently located when in town visiting family. My only disappointment is the vanity sink counter had very limited space to place toiletry bag, shaving kit or cosmetic bag on top. Everything falls into the sink. Room was a little chilly upon arrival and the heater was a little noisy. Beds were very comfortable but couldn’t get comfortable because of the chill in the room. Once the heater was turned on, it helped immensely. Great price for the room!
Stayed 1 night in Mar 2024
Response from Jacob Kinney on 5 Apr 2024
Thank you for your feedback Rose! We are pleased that you enjoyed your stay with us. We do apologize for those issues that you had, but are glad that that didn't take away from you enjoying your stay with us. We hope to see you again

10/10 Excellent

Steve, Napa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jan 2024
Response from Jacob Kinney on 17 Mar 2024
Thank you for your feedback Steve! It is greatly appreciated! We hope to see you again in the future

10/10 Excellent

Steve, Napa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Jacob Kinney on 17 Mar 2024
Thank you so much for your feedback Steve! It is greatly appreciated

10/10 Excellent

Alejandro

Liked: Staff & service, property conditions & facilities
K
Stayed 1 night in Mar 2024
Response from Jacob Kinney on 13 Mar 2024
Thanknyou for staying with us! We hope you stay with us again in the future

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Mar 2024
Response from Jacob Kinney on 11 Mar 2024
Thank you so much for your feedback Luz! We are so glad that you enjoyed your stay with us. We hope you stay with us again!

10/10 Excellent

catalina

Stayed 3 nights in Mar 2024
Response from Jacob Kinney on 26 Mar 2024
Thank you so much for your feedback! We are so pleased that you enjoyed your stay with us! We look forward to having you stay with us again!

10/10 Excellent

catalina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on 3 Mar 2024
Thank you for your feedback Mrs. Siri! We are glad you enjoy staying at our hotel and we hope to see you again

4/10 Poor

Nicol

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The cleanliness of the room and property was very poor. Couldn’t wait to check out. No way it could pass basic public health standards.
Stayed 4 nights in Feb 2024
Response from Jacob Kinney on 4 Mar 2024
Hi Nicol- Thank you so much for your feedback. We would like to sincerely apologize for any cleanliness issues you had on our property. We take pride in having a very clean hotel, and very clean rooms. We would love to talk with you more about your expoerience so that we can learn from this and ensure that no other issues like this come up

4/10 Poor

Robert

Travelled with family, Business traveller
I checked into my room at approximately 2 pm, and was NEVER told about an "early check in fee"!! Upon. checking out I was charged $20.00 as an "early check in fee"! I have traveled all my life and was never charged for something like this. I told the desk clerk I would not pay it and she told me she would correct it. We will see! Also, they charge $4.00 resort fee. This place is far from a resort!! Will not be returning. Also, thanks for the $4.50 cup of coffee in the lobby. Pathetic.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on 4 Mar 2024
Thank you for your feedback Robert. I apologize for any inconveniences that we caused during your stay. Our check in time is 4:00pm and any early arrivals are subject to an early check in fee. If you would like to discuss this anymore, please contact the hotel and somebody would be happy to discuss this with you.

6/10 Okay

Gilmar

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on 23 Feb 2024
Thank you for your feedback Gilmar! It is greatly appreciated. Is there anything that you think that as a hotel we can improve on? We are always looking to see what we can do to make the guest experience better

10/10 Excellent

Anita

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the staff was extremely nice and welcoming. The room was a good size, everything was clean. The bed was very comfortable and the tv is a great size to watch and enjoy movies.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on 21 Feb 2024
Thank you so much for your feedback Anita! We are so happy youve enjoyed your stay with us. We hope you choose to stay with us in the future

10/10 Excellent

Kenneth

Stayed 1 night in Feb 2024
Response from Jacob Kinney on 22 Mar 2024
Thank you for your feedback Kenneth! It is greatly appreciated

6/10 Okay

catalina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really, really HARD beds.....could NOT sleep...my wife had to sleep on the couch!
Stayed 2 nights in Feb 2024
Response from Jacob Kinney on 15 Feb 2024
Thank you for your feedback Catalina! We would like to apologize that you had issues with the bed. We typically get comments about how comfortable our beds are so we will check that room out and see what the issue with that bed is.

10/10 Excellent

Ron

Stayed 1 night in Feb 2024
Response from Jacob Kinney on 11 Feb 2024
Thank you for your feedback Ron! We are so happy you enjoyed your stay with us! We hope to see you stay with us again!

4/10 Poor

Kiet

Travelled with family
Disliked: Staff & service
Stayed 5 nights in Jan 2024
Response from Jacob Kinney on 11 Feb 2024
Hello Kiet-Thank you for your response. We would like to apologize that you did not have a fantastic experience staying with us. Was there anything particular that you felt we could improve upon? We would love to hear so that we can ensure other guests dont have the same issues. Thank you!

6/10 Okay

Etna

Travelled with group
Air conditioning was extremely loud especially at night.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on 5 Feb 2024
Hello Etna, Thank you so much for your feedback! On behalf of the whole team hear id like to apologize for any issues that you had with the room, especially the loudness of the air conditioning unit. We will have our engineer take a look at that unit, as our units are not typically that loud.

8/10 Good

Michael, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
good stay great staff
Stayed 1 night in Feb 2024
Response from Jacob Kinney on 3 Feb 2024
Thank you so much for your feedback Michael! We hope that you stay with us again

10/10 Excellent

Michael, SAN JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good value..great staff. would recommend no problem.
Stayed 1 night in Feb 2024
Response from Jacob Kinney on 3 Feb 2024
Thank you so much for your feedback Michael! We are so happy that you enjoyed your stay with us. We hope that you stay with us again!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 3 Feb 2024
Thank you so much for your feedback Michael! It is greatly appreciated!

10/10 Excellent

Charlene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right off the freeway, this hotel is clean and comfortable. The room we got had an ample space even with a king and a pullout bed/couch. There is no microwave in the room but there is one by the lobby. Check in and check out was quick and easy, ample parking and was located in a very quiet part of town. Within walking distance was a restaurant, a gas station with a convenience store. A little further down the street is big retail stores target, Whole Foods and a big high end, open space mall with lots of shopping and dining spots to choose from. The best part? It’s not overly expensive to stay here. Highly recommended when visiting San Ramon area.
Stayed 2 nights in Jan 2024
Response from Jacob Kinney on 3 Feb 2024
Thank you so much for your feedback Charlene! We are so pleased that you enjoyed your stay with us. We look forward to yoy staying with us again!

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Jacob Kinney on 22 Mar 2024
Thank you so much for your feedback James! We are so pleased you enjoyed your stay with us!

8/10 Good

Patricia, SOUTH RIDING

Liked: Cleanliness, staff & service
Response from Jacob Kinney on 26 Jan 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us! We hope that you stay with us again

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 26 Jan 2024
Thank you for your feedback Debra! We are very pleased that you enjoyed your stay. We hope to see you with us again!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 22 Jan 2024
Thank you for your feedback Thomas! It is greatly appreciated! We hope to see you stay with us again!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 22 Jan 2024
Thank you for your feedback Barbara! We are so pleased that you enjoyed your stay with us! We hope to see you stay with us again!

8/10 Good

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The stay is almost excellent, the only issue (not big) is there’s hardly any water pressure in the shower.
Stayed 2 nights in Jan 2024
Response from Jacob Kinney on 19 Jan 2024
Thank you so much for your feedback JoAnn. We are so pleased that you enjoyed staying with us! We hope that you choose to stay with us again the next time youre in the area!

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 15 Jan 2024
Thank you so much for your feedback Cynthia!! We are very happy that you enjoyed your stay with us. We hope to see you stay with us again!

8/10 Good

Teresa

Business traveller
Stayed 8 nights in Nov 2023
Response from Jacob Kinney on 15 Jan 2024
thank you for your feedback Teresa! We are very pleased that you enjoyed your stay with us, and we hope to see you again!

10/10 Excellent

Daniel de

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great value and nice property
Stayed 1 night in Jan 2024
Response from Jacob Kinney on 8 Jan 2024
Thank you so much for your feedback Daniel! We are so pleased that you enjoyed your stay with us. We hope that you decide to stay with us again in the future!

10/10 Excellent

vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s safe and peaceful in the area
Stayed 1 night in Dec 2023
Response from Jacob Kinney on 28 Dec 2023
Thank you for your amazing feedback Vicente! We appreciate you staying with us and we hope to see you again!