San Mateo Tlapiltepec Holidays from £153

Nice hotel, very friendly staff, room was pleasant

I truly enjoyed my stay and wish could have stayed longer. The terrace has beautiful views and the food is delish!

Excellent service! Incredible food, and very friendly staff! Will go back all the time. ❤️

Bar next door loud but you get what you pay for. Decent stay.

This is a beautiful, small hotel with a staff that is beyond friendly, warm, helpful, professional, and kind. It was like being with family, in only the best way. We loved our room (#5), the lovely neighborhood, the fabulous breakfasts, the sound of the fountain in the quiet courtyard, and above all, the service. Maricela, Emanuel and Gabriel made us feel that we never wanted to leave. They are very sweet, very special human beings.

The room was beautiful and clean however, the pool was cold and they never turned on the heat, not even in the Jacuzzi and we were looking forward to it. What’s the purpose of having one? First night we were there, we asked for ice and only came after several calls and late at night. We asked for coffee cups and they arrived the day we left. The worst part, on the first evening, due to a storm, they lost a transformer that caused us being left with out power and water till 3 pm the next day. We could not bathe, wash or flush till they brought in buckets of water from the pool. We get it, the storm is part of nature, but in a hotel, you would think they would have an emergency power plant especially if these storms happen often in the area. Apparently the staff has suggested to management that they invest in one but they have yet to approve the expense. For convenience, we had dinner in the hotel the day we arrived. It was a seafood buffet that lacked seafood options and the presentation was also lacking. We tried their breakfast and that was much better and convenient since it’s a bit far. In the end, we were disappointed and felt short changed. We were offered a massage and although we appreciated the offer we just didn’t have the time or the mood for it.