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Loi Suites Chapelco Hotel

4.5 star property
Mountain adventures await at this dual-season retreat where skiers find snowy slopes in winter and golfers enjoy an 18-hole course in summer

Choose dates to view prices

Loi Suites Chapelco Hotel, next to a golf course, is perfect for active travelers. Enjoy free breakfast, a spa for recovery, ski passes with storage, an indoor pool, and amenities for both winter and summer activities.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is £191
14 Aug - 15 Aug

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Triple Room

Superior Triple Room | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, and a television.

Family Room

  • 861 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Suite Cuádruple

A hotel room with a wooden ceiling, two beds, a sofa, a coffee table, and lamps.

Suite Cuádruple

8.0 out of 10
Very good
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Habitación Cuádruple Superior

A hotel room with two beds, a TV, a desk, and a view of a lake and mountains.

Habitación Cuádruple Superior

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Triple Room

20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Superior Triple Room

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, 2 Single Beds

A hotel room with two beds, a sofa, a desk with a lamp, and a view of a golf course through large windows.

Superior Twin Room, 2 Single Beds

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Room

A bedroom with a large bed, a desk with a computer, a chair, a bench, and a window with a view of greenery.

Junior Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Studio, 1 Queen Bed

A hotel room with a large bed, a desk with a computer, a chair, a small table, and a window with a view of greenery.

Superior Studio, 1 Queen Bed

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, Golf View

Suite, Golf View | 20 bedrooms, hypo-allergenic bedding, down duvets, memory-foam beds

Suite, Golf View

  • 700 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in San Martín de los Andes, Loi Suites Chapelco Hotel is in a rural area and near a boardwalk. Travellers eager for a bit of culture can stop by La Pastera Che Guevara Museum, while those wishing to experience the area's natural beauty can explore Lácar Lake and Parque Nacional Lanin. Lacar Lake Pier and Quila Quina Beach are two other places to visit that come recommended. Windsurfing and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding nearby. Visit our San Martín de los Andes travel guide
Map
Ruta Nacional Nº40 Km 2227, San Martín de los Andes, Neuquen, 8370

What's nearby

  • A coastal area with numerous sailboats anchored in the water, a pier with buildings, and a sandy beach with trees.
    Lácar Lake
    39 min drive - 13.2 miles
  • Canopy San Martin de los Andes
    30 min drive - 10.1 miles
  • Escorial
    34 min drive - 11.6 miles
  • La Pastera Che Guevara Museum
    37 min drive - 12.4 miles
  • Lacar Lake Pier
    39 min drive - 13.1 miles

Getting around

  • San Martin de los Andes (CPC-Aviador Carlos Campos)
    16 min drive

Restaurants

  • Los Coirones
    1 min walk
  • Almacen de Helados
    18 min drive
  • Astas
    1 min walk
  • Asía de los andes
    16 min walk
  • Casa Walüng
    60 min drive

About this property

Loi Suites Chapelco Hotel

  • Family-friendly hotel next to a golf course
  • A free breakfast buffet, golfing on-site and a terrace are just a few of the amenities provided at Loi Suites Chapelco Hotel. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a ski shuttle, ski passes and ski storage. Indulge in a massage, a facial and a body treatment at the on-site spa. Enjoy a meal at the two on-site restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and a library.
  • You'll also find perks such as:
    • An indoor pool and an outdoor pool, along with sunloungers and pool umbrellas
    • Free self-parking
    • 2 outdoor tennis courts, a round-trip airport shuttle (surcharge) and express check-out
    • Wedding services, concierge services and a reception hall
  • Room features
  • All 85 individually furnished rooms have perks such as laptop-compatible safes and laptop-friendly workspaces, as well as amenities such as free WiFi and desk chairs.
  • More amenities include:
    • Hypo-allergenic bedding, memory foam beds and down duvets
    • Bathrooms with rainfall showers and deep-soaking baths
    • 32-inch LCD TVs with premium channels
    • Wardrobes/cupboards, children's slippers and electric kettles

Similar properties

Front of property
El Refugio Ski & Summer Lodge
San Martín de los Andes
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
9.4 out of 10, Exceptional, 43 reviews
The price is £374
3 Aug - 4 Aug
El Refugio Ski & Summer Lodge
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Ski shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Golf
  • Golf driving range
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (2,045 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (99 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Argentina value-added tax (VAT) at 21%. A VAT exemption is available to travellers who present a foreign passport or foreign ID along with an immigration entry receipt issued by Argentina's National Directorate of Migration, and who pay with a non-Argentinian card or via a bank transfer from outside Argentina. This exemption only applies to accommodation, including bookings where breakfast is included.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: ARS 15000 per person (one-way)
  • Airport shuttle fee per child: ARS 15000 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property caters to LGBTQ+ guests
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Loi Suites Chapelco Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 10:00 AM to 9:00 PM.

How much does it cost to stay at Loi Suites Chapelco Hotel?

As of 15 Jul 2026, prices found for a 1-night stay for 2 adults at Loi Suites Chapelco Hotel on 14 Aug 2026 start from £191, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Loi Suites Chapelco Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Loi Suites Chapelco Hotel?

Self-parking is free at this property.

What time is check-in at Loi Suites Chapelco Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Loi Suites Chapelco Hotel?

Checkout is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Does Loi Suites Chapelco Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ARS 15000 per person applies.

Where is Loi Suites Chapelco Hotel located?

Located near the slopes, this San Martín de los Andes hotel is in the mountains and within 12 mi (20 km) of La Pastera Che Guevara Museum, Lacar Lake Pier and Lácar Lake. Parque Nacional Lanin and Quila Quina Beach are also within 25 mi (40 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Loi Suites Chapelco Hotel Reviews

9.0

Wonderful

9.4

Cleanliness

8.4

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 143 out of 226 reviews
Rating 8 - Good. 57 out of 226 reviews
Rating 6 - Okay. 16 out of 226 reviews
Rating 4 - Poor. 7 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

Reviews

Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and friendly. Next to lovely golf course.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Chelsie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! The staff were pleasant and kind, the spa was quiet and cozy and food delicious. Wish I could have stayed longer!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Fabulous hotel with great staff who made our stay very enjoyable and easy - thanks to Tomas and Cecilia. We would return and recommend this hotel.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Complementary sparkling wine Beautiful view Wonderful dinner with Matius as our server Check n was easy, informative and enjoyable
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Romi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views of the hotel are breathtaking. The staff are kind and respectful. Sabrina will give you the best recommendations about tours. Please take a ski class with Patagonia Chic. Marcela and her team are amazing.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Karolina

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beautiful place, but a hotel it’s old with lack of maintenance, it’s not really a 5 star hotel. Restaurant was a more bad than good. Views and place it’s totally beautiful! I guess is the bes hotel of the area…
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place in the middle of —Los Andes—
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing resort

Staff was amazing, truly made us feel welcomed
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and location. Overall facilities are up to date and in good condition, too bad no AC in the rooms but still cozy.
Verified

6/10 Okay

carlos

Liked: Cleanliness
Disliked: Room comfort
Overpriced, room was very average for the price paid.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

ANA FLÁVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect time

Perfect time!!!!! Everything make our family trip perfect!!! The kindly staff, breakfast, room space and comfort, cosy atmosphere…… only thing is the long distance from the ski station….
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Ivann

Liked: Staff & service, amenities
Good
Stayed 1 night in May 2025
Verified

2/10 Terrible

dafna

Disliked: Staff & service, amenities, property conditions & facilities
this hotel has no staff working. if there is diner served you can’t get a drink at the bar. there is no one to take your language either. it’s like a goas
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Mauro

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

NEVER MORE IN THIS HOTEL

The heat in the room was terrible, we couldn´t sleep for 2 nights, finally we went to another place and paid both. The hotel is far away from the city and from the sky center so we had to take Uber or Taxis, to do this you need to call them 1 hour before, pray, and when they arrive another 30 minutes to the city. The hotel was full of kids shouting and running!!!
Stayed 5 nights in Aug 2025
Verified

2/10 Terrible

Raad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy mala experiencia. Al hacer el check-out intentaron cobrarme el IVA pese a ser extranjero y pagar con una tarjeta emitida en el exterior. Si hubiera desconocido la normativa, me lo habrían cobrado. Al señalar el error, insistieron diciendo que “tienen la orden de cobrarlo si hay un argentino en la habitación”, una explicación que no justifica incumplir la ley. Además, nadie del personal de atención al cliente habla inglés. Para un hotel que recibe turistas internacionales, esto dificulta enormemente cualquier gestión. Las dos noches nos despertamos helados porque apagan la calefacción durante la madrugada. Literalmente temblábamos de frío, algo inadmisible para un hotel de esta categoría. La reserva incluía una botella de vino espumante como beneficio de Expedia. Tuvimos que reclamarla dos veces y siempre respondían “está en camino”. Nunca llegó. Lo peor fue enterarnos de que cada vez que se entra o sale del predio abren el baúl del vehículo y toman fotografías de las pertenencias, sin informar previamente esa práctica. Una medida de ese tipo debería comunicarse con total transparencia. Descubrirlo sin previo aviso resulta una invasión de la privacidad y genera una enorme desconfianza. No volvería ni lo recomendaría.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

selande

Liked: Cleanliness, staff & service, amenities
Um lugar muito especial. Cercado de verde, silêncio, com um rio após um trilha bem curta. Segurança extrema. Muito bom!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
decoración de habitación antigua
Stayed 1 night in Jan 2026
Verified

8/10 Good

ALUISIO

Liked: Cleanliness, staff & service, amenities
Atendimento excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

CECILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Foi tudo muito bacana. A equipe de atendimento super gentil e atenciosa.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O staff é muito simpatico e prestativo. Destaque para recepcionista Sabrina do front desk, ajuda com indicações, reservas e dicas para o que fazer na cidade.
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Diego Luiz

Liked: Cleanliness

Esperava mais devido a categoria e valor da diária

Estive hospedado por 8 dias e, infelizmente, a experiência ficou abaixo do esperado para um hotel de 4 a 5 estrelas. Logo na chegada, não recebemos orientações básicas sobre o funcionamento do hotel — horários, reservas, recreação ou alimentação. Como o hotel fica a 30 minutos do centro, o mínimo esperado é ter estrutura para refeições no local. No primeiro dia, tive três frustrações: o brinde prometido (espumante no quarto) não foi entregue; o almoço foi negado mesmo com o pedido feito dentro do horário; e, à noite, o jantar também foi recusado por falta de reserva — sendo que ninguém nos orientou sobre essa necessidade no check-in. A estrutura é bonita, mas com sinais claros de falta de manutenção: poltronas rasgadas e desbotadas, academia com poucos equipamentos antigos e sem acessórios básicos. O café da manhã, embora razoável, repetiu o mesmo cardápio durante todos os dias. O atendimento foi limitado, com poucos funcionários, serviço lento e falhas de comunicação com a equipe de recreação. Tive reservas confundidas e mensagens desencontradas que dificultaram a experiência. Esperava mais organização, atenção e hospitalidade. O hotel tem potencial, mas precisa de melhorias urgentes na gestão e no cuidado com o hóspede.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel em si, é muito agradável quartos grandes e uma vista incrível para as montanhas, mas o café da manhã deixa muito a desejar, comidas secas, com se estivessem a muito tempo em cima da mesa.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito confortável, vista linda.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Bastian Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Hermoso lugar, perfecto para desconectar y descansar. El personal siempre dispuesto a resolver las dudas
Stayed 1 night in Sep 2024