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The Cliffs Hotel and Spa

2.5 star property
Travelers unwind by the fireplace with cocktails from the bar/lounge after enjoying rejuvenating massages at the onsite spa of this coastal retreat

Choose dates to view prices

The Cliffs Hotel and Spa sits oceanside in Pismo Beach, offering a peaceful getaway with its outdoor pool and spa tub. Guests can relax on the sunny terrace or explore the garden. Previous visitors particularly appreciate the attentive service at this beachfront property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Restaurant
  • Air-conditioning
  • Gym
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Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

An adult aged 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 33.98 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Airport shuttle
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Newspaper
  • Parking
  • Pool access
  • Self-parking

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: from approximately USD 15.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does The Cliffs Hotel and Spa have a pool?

Yes, this property has an outdoor pool.

Is The Cliffs Hotel and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Cliffs Hotel and Spa?

Valet parking is available for a fee.

What time is check-in at The Cliffs Hotel and Spa?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Cliffs Hotel and Spa?

Checkout is at noon.

Where is The Cliffs Hotel and Spa located?

Situated near the airport, this spa hotel is within a 10-minute walk of The Spa at Dolphin Bay and Pismo Preserve. Avila Hot Springs and Eldwayen Ocean Park are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

9.0

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 360 out of 721 reviews
Rating 8 - Good. 245 out of 721 reviews
Rating 6 - Okay. 71 out of 721 reviews
Rating 4 - Poor. 34 out of 721 reviews
Rating 2 - Terrible. 11 out of 721 reviews

Reviews

Verified

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest hotels we’ve stayed at since we’ve been coming to Pismo. The staff was exceptionally kind and accommodating, from booking to the front desk to housekeeping to Marisol restaurant (who makes an excellent margarita!) The beds were very comfortable and the rooms spacious & quiet. We came at a difficult time during the quarantine and the Cliffs gave us a much needed, stress free reprieve from the rest of the world for a few days.
Stayed 3 nights in Apr 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a beautiful view of the ocean and the property. All of the amenities were closed do to the Covid 19 pandemic. Not the fault of the hotels. This is a beautiful place and will be booking an other weekend stay in the future.
Stayed 1 night in Apr 2020
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel - amazing service.

This hotel is always a gem. We’d been booked on a cruise among this virus issue and it’d been cancelled. Told my daughter let’s go to The Cliffs and pretend we’re on a cruise. Ate every meal at Marisol had drinks in the hot tub. It was great - hot was squeaky clean.
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleased with everything overall in general. Great time.
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the location, hotel being pet friendly and the cleanliness of the place.
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was confusing. I booked a "classic" room with a king bed and a sea view. When I arrived the front desk gave me a garden view because the there is no such thing as a classic sea view room at there hotel. The Front Desk Manager made it right and upgraded is to a not classic sea view room. On check out they wanted an additional $180 dollars even though I prepared with expedia. After fifteen minutes of explaining and waiting for mangers they took it off the bill. Please get this problem straightened out. I am certain they will be contacting you.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NYE

An amazing resort with a great gym.its on a cliff over a beach with views of the Channel Islands. Really nice breakfast buffet and NYE dinner/party. I will be back
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Suzeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend - take me back

Highly recommend this place. Excellent service, perfect location, excellent facilities, excellent breakfast
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay in Pismo. The ocean view rooms are the best!
Stayed 1 night in Oct 2019
Verified

6/10 Okay

Twinmom

Disliked: Staff & service
There was rarely anyone at the front desk. I had to ask two different people to get a blow dryer that worked and I gave up on asking some questions because there was no one around. Except the valet guys. They were all really nice. I didn’t care for the fact that the parking lot was so small that I had to valet park several times. Not a big deal, just a little annoying. The property could use a refresh. Small bathrooms. The room was fairly clean.
Stayed 2 nights in Sep 2019
Verified

4/10 Poor

Amber Mae

Liked: Cleanliness, staff & service, property conditions & facilities
No microwave, no continental breakfast.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

Very nice... if only...

The view is awesome, the beds are divine with enough pillows to satisfy the pickiest pillow person! The restaurant was delightful. All that being said... the front desk staff as well as staff "in charge" of booking the shuttle van leave a lot to be desired. I'll be forgiving and chalk it up to inexperience (new hires?) because it's hard to believe that this property would allow such behavior toward paying guests. If it hadn't been for the rudeness experienced at the hands of these seemingly "careless" employees, I would have given a full "excellent" rating. Don't let the fact that this property is older deter you from enjoying it's perfect location and beautiful views. It is well maintained and the rest of the staff was absolutely attentive!
Stayed 2 nights in Sep 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good, except, my bathing suit was taken from my room, and the staff could not find it. At checkout, they said they will try to find and send it to me,but after a week, i don;t have it, i am pretty sure it was taken from the room, i hung it on the door hanger, after returning from the swimming pool, and the next day we went out for several hours, upon return, i wanted to go swimming and my suit was gone,and the staff could not find it, so, i am pretty upset, specially, we have stayed at this hotel many a times over the past decades, the sad part is, they didn't even offer any compensation for it, was a very expensive suit and almost brand new, next time, i will make sure to mention it and just not have the room cleaned, very disappointed.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the beach. Friendly staff. Loved the pool but could be warmer as it is really foggy in the area
Stayed 3 nights in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spa clean smell everywhere, not super crowded, on the water
Stayed 1 night in Aug 2019
Verified

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great only do understand why we have to pay separate for the coffee even you paid for the vouchers!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Wish I would have had more time to stay and relax!!
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Resort

Our stay was exactly what we needed & expected from the Cliffs....relaxing, comfortable & very enjoyable, with an amazing pool & ocean view.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, friendly, the valet plugged in my car and made sure it was charged, the pool and hot tub were well maintained, clean and comfortable (although sometimes very busy), views and beach access were perfect
Stayed 1 night in May 2019
Verified

10/10 Excellent

Elizabeth K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

very nice property

staff was wonderful very accommodating we arrived at 11 and they had us in a room within 15 min was very clean. will defiantly stay again.
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location and hotel / restaurant
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Meh

I felt that the person checking me in should have actually told me what amenities were available to me. They told me nothing. Just checked me in. I had no idea what the place had to offer. I don’t know the name of our check in person but it was a young man with dreadlocks. He wasn’t rude but he didn’t offer any information either. The room was clean and bedding was nice but the bathroom seemed like it needed a facelift. Yellowing grout etc.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Nice enough

Nice property but it’s worn and dated. Beds are comfortable yet dangerously tall. Beautiful view.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Valet staff was awesome...our room was clean, quiet and cozy... front desk staff was not super friendly... but they had many people in and out and were trying to manage the flow of guests. Beautiful location and ambiance. Avoid the Spa at all costs- got a massage and came back bruised terribly. I get massages regularly from all over and never ever have I been bruised. Feeling sore after a deep tissue is normal but I was literally black and blue to the point where it was hard to sleep/sit in our car.
Stayed 3 nights in Jun 2019