Outdoor pool

Reviews of The Marina Inn on San Francisco Bay

2.5 out of 5
The Marina Inn on San Francisco Bay
68 Monarch Bay Dr, San Leandro, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 981 out of 1721 reviews" "
Rating 8 - Good. 467 out of 1721 reviews" "
Rating 6 - Okay. 140 out of 1721 reviews" "
Rating 4 - Poor. 72 out of 1721 reviews" "
Rating 2 - Terrible. 61 out of 1721 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and welcoming staff
Stayed 1 night in Apr 2024
Response from Hector on 24 Apr 2024
Dear John, Thank you for your kind review! We are delighted to hear that our staff did an excellent job accommodating you during your stay. We hope to welcome you back again soon for another enjoyable stay.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but well kept hotel very close to a harbor. Joggers and couples walking their dogs give sense of comfort and calm. Very close to a golf course and a nice steak and seafood restaurant literally in the next parking lot. Very peaceful setting and friendly staff.
Stayed 1 night in Apr 2024
Response from Hector on 24 Apr 2024
Dear Les, Thank you so much for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed the peaceful setting and friendly staff during your stay. We take pride in providing a comfortable and relaxing atmosphere for all our guests. We hope to welcome you back to our hotel in the future and provide you with an even more enjoyable experience.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport...ease checking in and out..lovely rooms and a great view of Marina from our balcony. Clean and quiet. Great value!
Stayed 1 night in Apr 2024
Response from Hector on 22 Apr 2024
Dear Nancy, Thank you for your positive review! We are pleased to hear that you enjoyed your stay with us and found our location convenient, our check-in & check-out process easy, and our rooms lovely with a great view of the marina. We take pride in providing a clean and quiet environment for our guests and are happy to hear that you found value in your stay. We look forward to welcoming you back again in the future!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very cute and staff was friendly.
Stayed 2 nights in Apr 2024
Response from Hector on 20 Apr 2024
Dear Victoria, Thank you for the kind words! We are delighted to hear that you enjoyed your recent stay with us. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hector on 20 Apr 2024
Dear Kate, Thank you for leaving us a 5-star review! We are delighted that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Laura

Liked: Amenities
Everything was good and friendly.
Stayed 3 nights in Feb 2024
Response from Hector on 20 Apr 2024
Dear Laura, Thank you for your kind words! We are pleased to hear that you enjoyed your stay with us and found our staff to be friendly. We hope to welcome you back again soon. Safe Travels!

10/10 Excellent

Brent

Travelled with family
I like the free shuttle. Room and staff were friendly. Easy access to Oakland airport and stop off to Hawaii
Stayed 1 night in Apr 2024
Response from Hector on 20 Apr 2024
Dear Brent, Thank you for taking the time to share your feedback with us. We're so glad to hear that you enjoyed our complimentary shuttle service. We strive to make our guests' stay as convenient and enjoyable as possible, so we're thrilled to hear that we were able to provide easy access to the airport. We hope to welcome you back to our hotel again soon!

8/10 Good

Chavonne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hector on 20 Apr 2024
Dear Chavonne, Thank you for choosing to stay with us and for leaving us a review. We appreciate your feedback and are glad to hear that you had an enjoyable experience. It was a pleasure having you as a guest and we hope to welcome you back again soon.

10/10 Excellent

Renatto

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Hector on 17 Apr 2024
Dear Renatto, Thank you for the fantastic review! We are pleased to hear that you had an excellent stay with us. We strive to provide the best experience possible for our guests and we are glad we met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Ivanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, will definitely come again
Stayed 2 nights in Apr 2024
Response from Hector on 17 Apr 2024
Dear Ivanna, Thank you for your kind words! We are thrilled to hear that you enjoyed your stay with us at our hotel. We strive to provide our guests with top-notch service and a comfortable stay. We look forward to welcoming you back again in the future. Safe travels!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hector on 17 Apr 2024
Dear George, Thank you for taking the time to leave a perfect rating for our hotel. We are thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable stay for all of our guests, and we are delighted to see that we met your expectations. We hope to welcome you back to our hotel in the near future for another outstanding experience.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk; although difficult to understand, was super friendly and efficient. The breakfast was decent. The shuttle to and from the airport was the selling point for us!!
Stayed 1 night in Apr 2024
Response from Hector on 15 Apr 2024
Dear Brent, Thank you for taking the time to leave a review! We are pleased to hear that you found our front desk staff to be friendly and efficient, and that you enjoyed the breakfast during your stay. We hope to welcome you back again in the future for another pleasant stay.

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room , staff was friendly and bonus free shuttle to and from Oakland airport
Stayed 2 nights in Apr 2024
Response from Hector on 15 Apr 2024
Dear Juana, Thank you for your wonderful review! We are delighted to hear that you enjoyed your clean room and found our staff to be friendly. It was a pleasure having you as a guest and we hope to welcome you back again soon.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Nice shuttle to airport
Stayed 1 night in Apr 2024
Response from Hector on 13 Apr 2024
Dear Charles, Thank you for your positive feedback about our hotel shuttle service. We are glad to hear that you had a pleasant experience. We strive to provide convenient and comfortable transportation options for our guests, and we are happy to know that we met your expectations. If you have any other comments or suggestions, please feel free to let us know. We look forward forward to welcoming you back in the future.

8/10 Good

Maurisha

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was Awesome!
Stayed 1 night in Apr 2024
Response from Hector on 13 Apr 2024
Dear Maurisha, Thank you so much for your kind words! We are thrilled to hear that you had an awesome experience during your stay with us. We hope to welcome you back again soon for another great stay!

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The staff was very friendly and wonderful. The rooms and common areas very clean. Did not inform me before I upgraded that the hot tub did not work. Was not aware airport shuttle only included the Oakland airport. Handicap accessible rooms only came in single bed. The general area is good during day but unsafe after dark. Many unhoysed in the area.
Stayed 7 nights in Apr 2024
Response from Hector on 13 Apr 2024
Dear Patricia, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff to be friendly and that you enjoyed the cleanliness of our rooms and common areas. We apologize for any inconvenience regarding the hot tub not working and the limited information provided about our airport shuttle services. We will make sure to to improve our communication in the future to better serve our guests. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport Hotel near restaurants with view of the marina.
Stayed 1 night in Mar 2024
Response from Hector on 10 Apr 2024
Dear Michael, Thank you for the positive review! We are glad that you enjoyed your stay at our hotel and appreciated the view of the marina. We strive to provide a comfortable experience for all of our guests, and we are happy to hear that you found the nearby restaurants to be a convenient option as well. We hope to welcome you back for another visit in the future. Thank you for choosing to stay with us!

10/10 Excellent

Raquel

Travelled with family, Business traveller
Liked: Amenities
Nice good customer service
Stayed 1 night in Apr 2024
Response from Hector on 10 Apr 2024
Dear Raquel, Thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed our customer service during your stay. Our team strives to provide exceptional service to all of our guests and we are glad to hear that we were able to meet your expectations. We hope to welcome you back again soon.

10/10 Excellent

Cecilio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hector on 10 Apr 2024
Dear Cecilio, Thank you so much for leaving us a 5 star review! We are delighted to hear that you had a great experience during your stay at our hotel. We hope to welcome you back again in the future. Safe travels!

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for Oakland A’s games. Only a 15 drive to the stadium. And also only about 15 minutes to the Oakland international airport. Felt very safe in the area.
Stayed 4 nights in Mar 2024
Response from Hector on 6 Apr 2024
Dear Mauricio, Thank you for choosing to stay with us during your visit to Oakland for the A's game. We are delighted to hear that you found our location convenient and felt safe in the area. We strive to provide a comfortable and secure stay for all our guests. We hope to welcome you back again soon for another great experience. Go A's!

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Mom and 2 daughters visiting San Fran for Spring Break. Price was great for this property. I read reviews before booking and saw some of the same things. The walls are thin. Baby next door woke us up early due to crying. Breakfast didnt have many options to choose from. No biscuits and gravy or saugage/bacon which is what my kids were looking for. Unexpected was that the hot tub jets didn't work. So it was a hot bath. But for the price and safety of the area I thought it was a good option for a traveling family. Staff were great. Would book again when visiting San Fransisco.
Stayed 3 nights in Mar 2024
Response from Hector on 6 Apr 2024
Dear Jessica, Thank you for choosing to stay with us during your visit to San Francisco. We are glad to hear that you found our pricing to be great and that you appreciated the safety of our area. We apologize for the inconvenience caused by the noise from the neighboring room and the lack of breakfast options that your kids were looking for. We will take your feedback into consideration and see how we can improve in those areas. We are pleased to hear that our staff provided great service, and we look forward to welcoming you back when you visit San Francisco in the future.

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Loved the view of the water!
Stayed 1 night in Mar 2024
Response from Hector on 6 Apr 2024
Dear Ryan, Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed your stay with us and found our rooms to be spacious and clean. The view of the water is definitely one of our favorite features as well. We hope to welcome you back again soon for another relaxing getaway by the water!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of habor, friendly staff. Good Cookies and Breakfast options.
Stayed 1 night in Mar 2024
Response from Hector on 6 Apr 2024
Dear Gary, Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed the view of the harbor, found our staff friendly, and liked our cookies and breakfast options. We strive to provide a comfortable and enjoyable stay for all of our guests and we are delighted that we were able to meet your expectations. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Lisa Marie

Stayed 1 night in Mar 2024
Response from Hector on 20 Apr 2024
Dear Lisa Marie, Thank you for leaving us a 5-star review! We are delighted to hear that you had a great experience during your time at our hotel. We appreciate your feedback and look forward to welcoming you back in the future. If you have any other comments or suggestions please fee free to share them with us. Thank you for choosing to stay with us!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful will stay again
Stayed 5 nights in Mar 2024
Response from Hector on 6 Apr 2024
Dear Peggy, Thank you for your kind review! We are thrilled to hear that you found our staff helpful during your stay. We look forward to welcoming you back whenever time your travels bring you back to San Leandro.

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 2 nights in Mar 2024
Response from Hector on 6 Apr 2024
Dear Margaret, Thank you for the kinds words! We're delighted to hear that you had a lovely stay with us. We hope to welcome you back again soon.

6/10 Okay

Ronald

Business traveller
The property itself was ok. I would compare it to a best western but it’s nicer because it’s on the water. The Wi-Fi stinks everywhere on the property so I would suggest staying elsewhere is you need the internet.
Stayed 1 night in Mar 2024
Response from Hector on 6 Apr 2024
Dear Ronald, Thank you for taking the time to share your feedback with us. We're glad you enjoyed our waterfront location. We apologize for any inconvenience you experienced with the Wi-Fi and will work on improving this for our guests. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hector on 6 Apr 2024
Dear Phil. Thank you for the positive review! We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

10/10 Excellent

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly fast service
Stayed 1 night in Mar 2024
Response from Hector on 6 Apr 2024
Dear Aurelia, Thank you for your positive feedback! We're glad you enjoyed our friendly and quick service. We hope to welcome you back soon. Safe travels!

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Want to cancel because they have bedbugs and they didn’t help. I ended up going to a different hotel and never got a refund. Worst customer service and worst experience ever.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Mar 2024
Hi Gabriela, It looks like you did not stay at our hotel and were charged for a discounted pre-paid same day reservation.In the future, I recommend guests not book pre-paid reservations if their plans are uncertain. Regards,

10/10 Excellent

pradeep kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good n we felt safe their breakfast is also so good
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Pradeep, Thank you for your kind words! We are glad to hear that you enjoyed your stay with us and felt safe during your visit. We're happy to hear that you liked our breakfast offerings as well. We look forward to welcoming you back in the future!

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Thank you Luis for the awesome review!

8/10 Good

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Kristina, Thank you for the wonderful review! We appreciate you taking the time to share it with us. Please stop by and visit us again soon.

2/10 Terrible

Alanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water and breakfast not as advertised with a stinky heater that smelled of burning rodent droppings. Manager promised a refund that never came and the staff at check in refused to accommodate a disabled guest.
Response from Hector on 27 Mar 2024
Dear Alanna, We are very sorry to hear about your negative experience during your stay with us. Please know that this is not indicative of the level of service we strive to provide. We will address these issues with our team and make sure they are rectified immediately. We apologize for the inconvenience and hope to have the opportunity to welcome you back and provide you with a better experience. Thank you for your feedback.

2/10 Terrible

Anita

Liked: Cleanliness
I'm originally from San Leandro and remembered when the Marina Inn was built, but I was not old enough to stay as I was a teenager. I moved out of state when I was in my 20's. I visited home recently, February 2024. My plane back to home to Atlanta was delayed, and had to acquire lodging for an extra night to catch an a.m. flight the next day and I chose to stay at the Marina Inn.I am now in my mid 50's and was excited to stay here. Well, my stay was awful. This is a non smoking faciltiy so apparently you have to go outside to smoke. My room was on the bottom level and close to an exit door. ALL NIGHT long groups of peple kept going in and out the door to smoke or whatever. They were loud
Stayed 1 night in Feb 2024
Response from Hector on 27 Mar 2024
Dear Anita, Thank you for taking the time to share your recent experience with us. We are sorry to hear that your stay did not meet your expectations due to noise disturbances near your room. We strive to provide a peaceful and comfortable environment for all of our guests and we apologize for falling short of that goal. Your feedback is important to us and we will take your comments into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Hector on 27 Mar 2024
Dear Stephanie, Thank you for recommending us! We are thrilled to hear that you enjoyed your stay and we hope to welcome you back again in the near future. Safe travels!

8/10 Good

Francisco

Stayed 1 night in Mar 2024
Response from Hector on 10 Apr 2024
Dear Francisco, Thank you for positive review! We appreciate your feedback and hope to welcome you back again soon. If there is anything specific you think we can improve on to earn a 5 star rating next time, please let us know. Thank you for choosing to stay with us.

8/10 Good

youngsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Youngsoo, Thank you for the positive review. We are happy to hear that you had a great experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly on the bay. Pretty view.
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Nikki, Thank you for your review! We're delighted to hear that you enjoyed the beautiful view from our hotel. We hope you had a peaceful and relaxing stay with us. Please come back and visit us again soon!

8/10 Good

Francisco

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Francisco, Thank you for making us your choice hotel during your recent travels. We are happy to hear you enjoyed your stay with us. It was a pleasure hosting you and we hope to welcome you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really surprised by how nice this place was. I booked it for the price and the shuttle. I would definitely recommend it!
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Michael, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our shuttle service convenient. We appreciate your recommendation and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hector on 27 Mar 2024
Thank you Pedro for the awesome review! Please come back to visit us again soon.

8/10 Good

Brian

Travelled with partner
Liked: Staff & service
Disappointed to find out parking at the hotel was $18 per night with no other options.
Stayed 1 night in Mar 2024
Response from Hector on 11 Mar 2024
Dear Brian, Thank you for your feedback. We apologize for any inconvenience regarding our parking rates. We strive to provide fair and competitive pricing for our guests. We appreciate your input and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Mar 2024
Response from Hector on 10 Mar 2024
Dear Christopher, Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed our customer service. We strive to provide the best experience for all of our guests and we're thrilled that we could make your stay memorable. We hope to welcome you back to our hotel in the near future!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Hector on 10 Mar 2024
Dear Daniel, Thank you for the awesome review! It is great to hear you enjoyed your time at our hotel. It was a pleasure hosting you and we hope to welcome you back again soon.

10/10 Excellent

Chavonne

Travelled with partner
Liked: Amenities
Love staying here!
Stayed 1 night in Mar 2024
Response from Hector on 10 Mar 2024
Dear Chavonne, Thank you for making us your choice hotel during your recent travels. We are delighted to hear you loved staying here with us. It was a pleasure having you as a guest, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 5 Mar 2024
Thank you Caryn for the awesome review! It is great to hear you enjoyed your stay at our hotel. Please give us a call the next time you are traveling to San Leandro.

8/10 Good

Kendell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little pier to walk around if the weather was nice; it rained the two days I was there. The hotel was a little dated, but the staff were excellent!!
Stayed 2 nights in Feb 2024
Response from Hector on 4 Mar 2024
Dear Kendell, Thank you so much for your review! We're glad to hear that you enjoyed the pier and our staff during your stay, despite the rainy weather. We appreciate your feedback and hope to welcome you back on sunnier day!

10/10 Excellent

RETA

Travelled with partner
Liked: Staff & service
Hallway to my room wasn’t easy.
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Dear Reta, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced in navigating the hallway to your room. We appreciate your feedback and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Thank you for the fantastic review!