Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of The Royal Sonesta San Juan

4 out of 5
The Royal Sonesta San Juan
5961 Isla Verde Avenue, Carolina

Reviews

8.8

Excellent

Rating 10 - Excellent. 996 out of 1570 reviews" "
Rating 8 - Good. 298 out of 1570 reviews" "
Rating 6 - Okay. 127 out of 1570 reviews" "
Rating 4 - Poor. 70 out of 1570 reviews" "
Rating 2 - Terrible. 79 out of 1570 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

April Daine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Your pools close at 9, food at restaurants expensive for what u pay 2 stay, n check in not friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sebastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxing 4-night stay. Quiet at night so we could recharge on sleep, pool area had a great vibe, and the beach was perfectly groomed and gorgeous. Would definitely come back!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Sebastian,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Sonesta is a beautiful resort right on the beach! The rooms are nice, the beds so comfortable but most of all, the customer service was awesome! They take good care of the vacationers! Love the place and will be back!
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Chris,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Lakieya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 2 May 2024
Greetings Lakieya,Thank you for your excellent review. We hope to see you back soon!

2/10 Terrible

Dagoberto

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad management mangers are not helpful
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 1 May 2024
Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta San Juan. We deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta San Juan.

10/10 Excellent

Anthony R

Travelled with partner
Staff is amazing!! Food on site is great and the property and room were clean and well kept. Well be back again.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings Anthony,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jessica Y

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful! The house keepers were very helpful and clean very well!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Greetings Jessica,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Maura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 28 Apr 2024
Greetings Maura,Thank you for your review. We hope to see you back soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly, welcoming and professional staff.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 26 Apr 2024
Thank you for your review!

10/10 Excellent

Ignacio Martinez, Fond Du Lac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so very friendly and accommodating! It was my first time in Puerto Rico and I can't wait to come back next year. I will be definitely be booking with Sonesta again!
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 25 Apr 2024
Thank you for your review Ignacio! We are glad you had a great time with us and look forward to see you again!

10/10 Excellent

Derrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 25 Apr 2024
Thank you for your feedback!

10/10 Excellent

Virginia

Travelled with partner
Liked: Amenities, property conditions & facilities
The property was beautiful The furniture just slightly outdated Valet people over very fast and helpful Front desk did not accommodate And there was no late check out
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 22 Apr 2024
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love my stay at Sonesta! Would definitely be back, love the beach area and foos optiona around town.
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 22 Apr 2024
Thank you for your feedback! We look forward to see you back!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the minute, we arrived everyone was incredibly friendly and helpful. Nestor checked us in and guided us through our entire stay. He is incredibly knowledgeable and more than willing to Help make our trip the best it could be. The food and the drinks were great. The bed was incredibly comfortable and the ocean view is perfect. I highly recommend staying at the Royal Sonesta
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Heather!We're glad to hear you had a wonderful stay with us. Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

christie, ringgold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay! Highly recommend!!!
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Christie,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Veronica Grace

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Water way too cold
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 21 Apr 2024
Greetings Veronica,Thank you for your excellent review and feedback. We hope to have you back soon!

10/10 Excellent

Damarys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, my room was ocean view. Big room friendly staff. Hotel is less than 10 minutes from hotel. Valet pricey I wouldn’t rent a car. Uber is a great option. Also lots of restaurants in the area within walking distance . Would definitely return.
Stayed 5 nights in Apr 2024
Response from The Royal Sonesta San Juan on 19 Apr 2024
Greetings Damarys,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Mary

Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. We didn’t love wearing the wrist bands and the elevator was very slow. Overall, a solid, safe place to stay.
Stayed 2 nights in Apr 2024
Response from The Royal Sonesta San Juan on 16 Apr 2024
Greetings Mary,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Leslie Denise

Travelled with family
Liked: Staff & service, amenities
We had a double queen, ocean view room. The view was amazing and the room beautifully appointed. However, it had a damp smell and was cold at night. There were three of us in our room but we kept getting just two washcloths. We longed for a microwave and a laundry room to wash and dry our clothes---especially our swimsuits. The hotel should implement a guest portal to track incidentals instead of placing additional funds on hold once the required deposit amount is exceeded. Finally, more food options, please! Maybe blaze a trail and become PR's first true all-inclusive resort.
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Leslie,Thank you for your excellent review and feedback. We're happy to hear you enjoyed the spectacular view from your room. Our apologies for the inconvenience with the A/C.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time Would highly recommend
Stayed 3 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Jessica,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 12 Apr 2024
Greetings Claire,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Lorene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place we've stayed in a long time and we plan to come back. We dont usually go back to the same place because we like exploring new areas but we WILL return here. Every one of the staff we've met have been incredible, the pools and surrounding areas are beautiful and spotless. Easy access to the beach and restaurants, etc. Love love love!
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 11 Apr 2024
Greetings Lorene,Thank you for your amazing words and review. We're looking forward to have you back soon!

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from The Royal Sonesta San Juan on 30 Apr 2024
Greetings,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Rodrigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property.
Stayed 1 night in Apr 2024
Response from The Royal Sonesta San Juan on 11 Apr 2024
Greetings Rodrigo,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Noemio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Apr 2024
Response from The Royal Sonesta San Juan on 6 Apr 2024
Greetings Noemio,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 6 Apr 2024
Greetings Felicia,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Royal Sonesta San Juan on 29 Mar 2024
Thank you for your feedback!

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful , drinks a little weak but loves the place
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings David,Thank you for your excellent review. We hope to have you back soon!

10/10 Excellent

David Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings David,Thank you for your great review!

10/10 Excellent

Silvia Lynn

Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 16 Apr 2024
Greetings Silvia,Thank you for your amazing review. We hope to have you back soon!

10/10 Excellent

daniel j

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent 4 night stay was excellent. The facilities are great but the real value of the hotel are its people. Friendly, helpful, and courteous at every station; the best of whom was William at the front door. The Sonesta, as well as Puerto Rico, couldn't have a better ambassador! I look forward to returning!
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 21 Mar 2024
Greetings Daniel,Thank you for your excellent review. We're glad you had a great stay. We hope to see you back soon!

8/10 Good

Cynthia

Property is a little worn. Electronic door to room hallway was not working, which is a security issue. I had to have maintenance come in and repair the slider door to my patio, which would not open. Another another security issue if you had to get out that door.
Stayed 1 night in Mar 2024
Response from The Royal Sonesta San Juan on 27 Mar 2024
Greetings Cynthia,Thank you for you great review and feedback. I apologize for the inconveniences with the doors.

10/10 Excellent

Marzena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with fantastic view of the ocean in the very nice safe area. The hotel had very nice dining option but also walkable to other local places to eat. We would defiantly stay there again.
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 19 Mar 2024
Greetings Marzena,We're happy to hear you had a great stay with us. We hope to see you back soon!

8/10 Good

ALEKSANDR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay, housekeeping a bit laching.
Stayed 4 nights in Mar 2024
Response from The Royal Sonesta San Juan on 19 Mar 2024
Greetings Aleksander,Thank you for your excellent review. We hope to see you back soon!

4/10 Poor

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for poor rating: this is more of an Expedia issue, than hotel issue, but should be coordinated together to fix. Surprise extra $291 (3 night resort fee) at check in. I’ve booked through Expedia before and resort fees have always been included. This was probably in fine print, yes, but anything like this is misleading especially as people often take into consideration price when comparing properties. I usually choose something through Marriott app, but decided to explore more options through Expedia. Lesson learned - I’ll stick to Marriott's app in the future! I am more than happy to revise rating if a refund is issued. The hotel grounds were wonderful, and the employees were super friendly. Room was clean, but the bathroom floor could have been cleaned a little better. We walked down the beach to the right a little and did the banana boat ride - so fun! Also, the pool towels were a nice size! Usually pool towels are baby sized, so it was great having a normal sized towel.
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 17 Mar 2024
Greetings Antonia,Thank you for you thorough feedback. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta San Juan, specifically with the resort fees charges.

10/10 Excellent

Harmony

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay - perfection!
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 16 Mar 2024
Thank you for your feedback Harmony! We hope to see you back soon!

10/10 Excellent

Trevor

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from The Royal Sonesta San Juan on 12 Mar 2024
Greetings Trevor,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel last minute for my daughter’s 21st day trip with her best friend. Her flight was an early flight and I call 20 minutes before she got there to see if they can accommodate her for an early check in. and they did just that!!! Her checkin time was 4pm and they checked her in around 11am . Her room and view was amazing! I’m booking my trip with my husband in July can’t wait to get the same room. My daughter tells me she love every single thing about this hotel. Thank you for her experience for her 21st
Stayed 2 nights in Mar 2024
Response from The Royal Sonesta San Juan on 6 Mar 2024
Thank you for your amazing review! We hope to see you back for your daughter's 22nd birthday.

10/10 Excellent

Jonathan Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Royal Sonesta San Juan on 6 Mar 2024
Thank you for your feedback!

10/10 Excellent

RICHARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay and they were super accommodating to us and our 2yr old son
Stayed 4 nights in Feb 2024
Response from The Royal Sonesta San Juan on 29 Feb 2024
Greetings Richard,Thank you for your excellent review. We hope to see you back soon!

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and well located. The access to the beach was very good and the pool area and hot tub were excellent. There was plenty of room for guest to spread out. We enjoyed our stay immensely.
Stayed 4 nights in Feb 2024
Response from The Royal Sonesta San Juan on 29 Feb 2024
Greetings,Thank you for your excellent review. We hope to see you back soon!

8/10 Good

Chanell Yonee, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Royal Sonesta San Juan on 29 Feb 2024
Greetings,Thank you for your review. We hope to see you back soon!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Royal Sonesta San Juan on 25 Feb 2024
Thank you for your feedback!

10/10 Excellent

Peter Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful hotel, lovely staff, will definitely return!
Stayed 2 nights in Feb 2024
Response from The Royal Sonesta San Juan on 23 Feb 2024
Thank you for your feedback! We hope to see you back!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Only thing, wish there was entertainment such as music!
Stayed 3 nights in Feb 2024
Response from The Royal Sonesta San Juan on 22 Feb 2024
Greetings Karen,Thank you for your excellent review and feedback. We hope to see you back soon!

10/10 Excellent

Catherine Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I had an amazing time. The customer service was outstanding, room quiet and clean with a beautiful beachfront view. The staff, ( too many names to say), are super friendly and helpful. We really felt like family at this resort. The last night of our stay, fireworks went off right outside our window as we were packing up. A great finale to a great time. We will be back!
Stayed 5 nights in Feb 2024
Response from The Royal Sonesta San Juan on 20 Feb 2024
Greetings Catherine,Thank you for your excellent review. We're happy to hear you had a great stay with us.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Royal Sonesta San Juan on 20 Feb 2024
Greetings Stefanie,Thank you for your excellent review. We hope to see you back soon.

10/10 Excellent

Richard

Stayed 3 nights in Feb 2024
Response from The Royal Sonesta San Juan on 21 Mar 2024
Greetings Richard,Thank you for the excellent review!

10/10 Excellent

Jacqueline

Stayed 1 night in Feb 2024
Response from The Royal Sonesta San Juan on 21 Mar 2024
Greetings Jacqueline,Thank you for your excellent review!