Standard Room, 1 Queen Bed | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of Howard Johnson Centro Cardiovascular San Juan

3 out of 5
Howard Johnson Centro Cardiovascular San Juan
935 Ave Americo Miranda, San Juan

Reviews

5.8
Rating 10 - Excellent. 83 out of 474 reviews" "
Rating 8 - Good. 98 out of 474 reviews" "
Rating 6 - Okay. 104 out of 474 reviews" "
Rating 4 - Poor. 76 out of 474 reviews" "
Rating 2 - Terrible. 113 out of 474 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sarita, voluntown

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I made a reservation for this hotel in June 2021, my stay was supposed to be on December 4, 2021. But when I arrived there, the security officer told me that the hotel was closed for over 4 months ago. I didnt recieved ANY kind of advice or notification from the hotel about it's closure. I have no place to stay for that night. It was a very disgusting experience. Orbitz should contact administrators, request some kind of explanations and inform the customers.
Stayed 1 night in Dec 2021

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Yleana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the services provide and the friendly staff
Stayed 4 nights in Sep 2021

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2021
Response from Luis V. on 23 Sept 2021
We appreciate your feedback. Thanks for staying with us.

6/10 Okay

GERARDO

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and friendly. However, the hotel was understaffed and we had to wait an hour because the room was not ready.
Stayed 3 nights in Jul 2021
Response from Luis V. on 25 Jul 2021
We appreciate your feedback. Thanks for staying with us.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
EXPEDIA SHOULD STATE THAT IT NOT A VACATION HOTEL BUT MORE OF A HOTEL FOR FAMILIES WHO HAVE LOVED ONES IN THE HOSPITAL… it’s on the 4th floor of the hospital!!!!
Stayed 3 nights in Jul 2021
Response from Luis V. on 24 Jul 2021
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please do not stay here. The hotel inms in the hospital
Stayed 1 night in Jul 2021
Response from Luis V. on 1 Aug 2021
Our apologies for any inconvenience. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not for the discerning traveler
This hotel is in a floor of a hospital that was converted hospital rooms. The fixtures were warped, the shower sprayed everywhere, the ceiling tiles were bubbled. I was not at ease. You know on all the lifetime movies where the woman is escaping a bad relationship and she needs to hide out in a motel and put on a wig then needs to escape by jumping on the roof because the ex found her? Thats what the room felt like. I booked another room at a different hotel.
Stayed 2 nights in Jul 2021
Response from Luis V. on 8 Jul 2021
We appreciate your feedback. Thanks for staying with us.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and attentive. I arrived at night and entrance to the hotel is not easy to find. It took me over 20 minutes, asking two guards on duty, and several u-turns to figure it out. No clear signs anywhere. The building is very moldy on the outside (street and sidewalks), and stairs are rough. Good luck with your luggage. The room smelled a bit but the bed and bathroom were clean. All in all not worth the $180 I paid. It would have been Ok to pay $70 at most. Terrible pricing for the value!!
Stayed 1 night in Jul 2021
Response from Luis V. on 8 Jul 2021
We appreciate your feedback. Thanks for staying with us.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021
Response from Luis V. on 24 Jul 2021
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service terrible parking scary
Stayed 1 night in Jun 2021
Response from Luis V. on 3 Jul 2021
Our apologies for any inconvenience. We appreciate your opinions to make improvements. Thank you for letting us know.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off the hotel is in a hospital. Yes a hospital. The sheets and towels were disgusting. Stains that were black and blood stains on them. The curtains had the same blood stains on themes well. There were roaches by the one microwave the floor of the hotel was on. The room was extremely cold and you could never turn the air off. The elevator didn’t open sometimes and felt like it was gonna break down every time you used it. The “restaurant” in the building is the hospital cafeteria. Also there was a blackout for approximately six to eight hours and there was no communication from the staff at all on anything that’s was going on in town, no candles provided, no one cared about the people staying at the hotel. And let’s not forget the obnoxious fire alarm going off and staff not saying if it was real or if it was by accident. When I went to the front desk to see if there was something actually happening he said someone must by smoking in his room and did not care to attend to noise mean while it was 3 am in the morning and definitely disturbing peoples sleep. All in All DO NOT STAY HERE go somewhere else and enjoy your vacation.
Stayed 5 nights in Jun 2021
Response from Luis V. on 21 Jun 2021
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Jun 2021
Response from Luis V. on 21 Jun 2021
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never heard of a hotel being inside of a hospital. That’s absolutely the most unsafe thing to do, especially when there’s a pandemic lurking. This place SHOULD NOT be listed as hotel…it’s a hospital…point blank period. This was one of the most horrible, paranoid experience ever!
Stayed 3 nights in Jun 2021
Response from Luis V. on 21 Jun 2021
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVE THAT ITS SAFE AND THERE IS A HOSPITAL DOWNSTAIRS. THE CAFETERIA FOOD IS GREAT AND VERY AFFORDABLE.
Stayed 5 nights in Jun 2021
Response from Luis V. on 21 Jun 2021
We appreciate your feedback. Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
If you need an affordable room.
It was an Ok stay. Exactly what I imagined for a hospital hotel. We were staying overnight to catch a flight the next day. Its on the 4th floor of the Cardiovascular dept. No parking close to the hotel. You must use the $2.00 per hour parking thats pretty far. You must go down an elevator, cross a bridge, down two different flights of stairs then up the elevator to the hotel. Very inconvenient. Air conditioner is on freezing and you cant change it. The sorroundings of the hotel are in terrible conditions. Overall, its exactly what you pay for. No bed bugs, bed sheets were clean and staff was meh.
Stayed 1 night in Jun 2021
Response from Luis V. on 21 Jun 2021
We appreciate your feedback. Thanks for staying with us.

8/10 Good

Verified traveller

Stayed 9 nights in Jun 2021
Response from Luis V. on 24 Jun 2021
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
The check out process is pretty difficult to do especially since there is no one at the front seat ever
Stayed 2 nights in May 2021
Response from Luis V. on 6 Jun 2021
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The bed had bedbugs
Stayed 1 night in May 2021
Response from Luis V. on 29 May 2021
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 Okay

Kamarece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Luis V. on 29 May 2021
We appreciate your feedback. Thanks for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff was pleasant, there’s absolutely no cable and it’s on the 4th floor a hospital which was very awkward overall it was ok
Stayed 4 nights in May 2021
Response from Luis V. on 29 May 2021
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Susana

Disliked: Staff & service, property conditions & facilities, room comfort
Awful
The hotel is not worth the amount of money you pay for it. My Husband and I booked this hotel for our 40th years anniversary trip to PR of course this was not pur main hotel for our stay, we just needed a hotel to sleep for some hours since we had an overnight flight to San Juan, before arriving I made sure I call and ask for a late check out, because we needed some time to sleep, they told me over the phone they were going to put on their system to give us until 2pm, when we were there they started calling us since 12 noon to leave the room, and we arrived at 4:30am how can this be possible?? Awful service on this hotel for not accomating to their guests with special flight times. Plus the beds were not comfortable, and the hotel is old and not as expected.
Stayed 1 night in May 2021
Response from Yaitzamin M. on 24 May 2021
Our apologies for any inconvenience during your recent stay. Thank you for letting us know to make improvements.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Yaitzamin M. on 24 May 2021
Thanks for your visit!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place sucks and its ghetto as hell for the price
Stayed 1 night in May 2021
Response from ECM on 10 May 2021
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provide the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improving our customer service, and your feedback is essential to that process.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was good in responding to customers even if the customer didn't speak English but after that, the facilities were least to say needing improvements. One person tends to run the whole floor. No amenities provided. The parking was expensive ($10-15 per night). There was mold near the vent above the door. Cosmetic damage to the room prior to arrival. Half of the only available outlet wax working.
Stayed 3 nights in Apr 2021
Response from ECM on 3 May 2021
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

8/10 Good

Zulkianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from ECM on 3 May 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback! We strive to do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like not one thing about this place, it's inside of a hospital , u have to park far away and if u come back to the hotel after ten the gate is locked and you have to walk even further to get into the hospital/hotel 😡 also it's one floor with no amenities no microwave and a loud scary elevator they need to shut this place down!! And I want my money back!!!!!!!!
Stayed 1 night in Apr 2021
Response from ECM on 19 Apr 2021
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didn’t like that the facility was on the 4th floor of a hospital. It was very creepy and they had no wash clothes
Stayed 1 night in Apr 2021
Response from ECM on 8 Apr 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had security 24/7
Stayed 1 night in Apr 2021
Response from ECM on 8 Apr 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
It was in a hospital, staff did not answer phone went to desk no one there called number on sign no answer tried to check out early had to pay for a day I didn’t stay
Stayed 2 nights in Mar 2021
Response from ECM on 25 Mar 2021
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 Terrible

danny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good employee not prepared to serve no body
Stayed 1 night in Mar 2021
Response from ECM on 25 Mar 2021
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Great experience
Stayed 1 night in Mar 2021
Response from ECM on 25 Mar 2021
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nasty and poor
Stayed 2 nights in Mar 2021
Response from ECM on 25 Mar 2021
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 Terrible

Claire

Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from ECM on 25 Mar 2021
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap things turn out expensive in the end
The worst stayed ever. The receptionist was not at the desk when I arrived. Had to wait 40 Minutes for him to show up. When I identified my self to make check in he tells me “the room is not ready you’ll have to give me 35-40 minutes to make your room” check was at 3pm I arrived at 7:55 pm and the room was not even ready. Really the worst hotel in the world, wouldn’t stay there again even if it’s the only hotel in PR.
Stayed 1 night in Feb 2021
Response from Luis V. on 25 Feb 2021
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful, no free parking. Hotel is in the 4th floor of an hospital
Stayed 1 night in Feb 2021
Response from Luis V. on 25 Feb 2021
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

8/10 Good

ELIUD, San Juan, PR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff attention and services was great. There was no microwave nor safety boxes available for guests.
Stayed 2 nights in Jan 2021
Response from Yaitzamin M. on 3 Feb 2021
Thanks for your feedback. We appreciate it to make improvements.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021
Response from Luis V. on 31 Jan 2021
We appreciate your feedback. Thanks for staying with us.

4/10 Poor

Laetitia

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than expected
It was bad not to say the least. It’s the worse hotel I have slept in. Broken windows, stained sheets. We didn’t even dare sleeping in the sheets. We ended up sleeping on top. No towels unless you ask for it First of all it was difficult to find. You have to park far and pay about $12 for the night. Service is minimal but Miguel and Yetzenia (not sure of the spelling) were helpful and nice. We chose this hotel because we were 5 people and we knew our night would be short.
Stayed 1 night in Jan 2021
Response from Yaitzamin M. on 19 Jan 2021
Our apologies for any inconvenience during your stay. We appreciate your feedback to make improvements. Thank you for letting us know.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located right in the middle of the hotel when i was going up in the elevator there were patient in them too, The room in front of mine there was a patient
Stayed 1 night in Jan 2021
Response from Yaitza M. on 7 Jan 2021
Thank you for your visit. We appreciate your feedback to make improvements.

6/10 Okay

Joseph

Stayed 2 nights in Jan 2021
Response from Yaitzamin M. on 15 Jan 2021
Thanks for your visit!

10/10 Excellent

Alberto, North Chesterfield, VA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were two young ladies .. they gave EXCELLENT customer service and were very friendly
Stayed 4 nights in Dec 2020
Response from Yaitza M. on 7 Jan 2021
Thanks for your visit!

4/10 Poor

M, Georgia

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Old place. Need upgrades. The room Stinks like mold.
Stayed 2 nights in Oct 2020
Response from Yaitza M. on 1 Nov 2020
Thanks for your visit. We appreciate your comments to make improvements.

8/10 Good

Ronmel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and professional
Stayed 1 night in Oct 2020
Response from Yaitza M. on 13 Oct 2020
Thanks for your visit! Please consider us for future stays.

8/10 Good

JudithOrtiz, Isabela, Puerto Rico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband had surgery and being able to stay close to him was satisfying and not even mentioning the facility to be able to rest comfortably. The staff was very attentive to details and helpful.
Stayed 1 night in Sep 2020
Response from Luis V. on 23 Sept 2020
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Verified traveller

The hotel is inside a hospital if you arrive after 10 pm need contact a security police. Security police of hospital call front desk
Stayed 1 night in Jul 2020
Response from Yaitza M. on 12 Jul 2020
Thanks for your visit! We appreciate your feedback to make improvements.

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2020
Response from Luis V. on 11 Jul 2020
We appreciate your feedback. Thanks for staying with us.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020
Response from Luis V. on 15 Mar 2020
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

2/10 Terrible

Cecilia, California

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a Hotel! You are ripping off people when advertising this place as a hotel! This is a hospital! Small dirty room , no housekeeping; on the fourth floor of the hospital! No parking area! The worse place anyone can stay during a vacation! You need to take this site out of your page as a hotel option !
Stayed 3 nights in Mar 2020
Response from Luis V. on 15 Mar 2020
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.