Check in was at 3. Upon our arrival at 4:00 they told us our room was not ready and to come back in 30min. We had travelled for a concert at Levi Stadium, which started at 6. We left, grabbed a bite, came back and got our key around 4:30. We had to wait in line a third time to get directions to the room as they were not clearly marked. Then, when we got to the room at nearly 5:00, it was still not done. Very frustrating.