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"Beautiful resort, great for couples and adults. The staff were friendly and attentive. Food was good when we found the El Patio."

"I am in the airline industry and travel the world and have stayed at this hotel multiple times over the last 20 years. If it were not for the super friendly and helpful staff, I would have not completed my stay and went elsewhere. It is very loud in the pool area in the afternoon with the DJ and music blasting. Paid for an Ocean view and the view was facing the hotel courtyard and blocked by a palm tree. Paid for a queen and got two small beds. Front desk moved me to a room on the second floor. Again, 2 beds and lousy view. Showed the front desk a picture on my phone and they agreed you could not see the ocean but it “technically an ocean view room”. False advertising and paid extra for the view. Every ice machine was broke or missing in our wing. 1 of the 2 elevators was broke. Food was average so we ate breakfast at the hotel and all other meals elsewhere after 2 days. Long wait times for drinks at the pool due to lack of staff. Pool chairs were taken/claimed by around 10 am with towels on them and no one hardly in sight. Hotel needs to stop that policy. Senior citizens get up early and claim almost all the chairs. Never going back."

"Room are clean stuff "

"Overall a good resort, most staff very friendly and service was good. It’s a beautiful property and pool area and amenities were great. Loved most of the food, although had to wait for a table most nights. The 24 hour coffee/dessert bar was also a wonderful perk! I did have a couple issues during the stay: my water was off in my room for several hours and had to report it. Not sure if the cause. Also, I took the water aerobics class and the male instructor was very pushy and made us touch strangers in ways that were pretty uncomfortable. I tried to leave several times and he tried to force me to stay. I do not recommend taking this class. Lastly noise was an issue well into nighttime so sleeping was a challenge from my room. I had up use earplugs abd even then, there was noise until midnight. Other than that, I loved the shows, entertainment and live music. I would probably go again although there is definitely room for improvement! "

"Clean room, great location, excellent staff and all of the amenities you would expect from an all-inclusive resort. This place is family-friendly, which was largely unobtrusive, but that theme dominated the pool activities.Restaurants (Pancho’s, Marco Polo) provided a couple romantic evenings."

"Lizeth is a boss. Best Pilates of my life"

"From the moment we arrived until we left the trip was amazing. The fact that you can swim at the beach is a plus. And the snorkeling was excellent. Staff couldn’t have been better."

"Staff was great over all, great resort in all aspects. "

"Really enjoyed the property. Clean with very friendly staff - concierge Ashley and Angel at the pool! Beach is small and water unusable most of our stay (May). The restaurants were OK. The menus were complex if you aren’t a foodie. Steak House was outrageously priced for a good steak. Food around the pool was great for lunch! Still loved the all-inclusive aspect! All in all we would go back. "