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Rating 10 - Excellent. 1034 out of 2242 reviews" "
Good day, Nilas, Thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.Best regards,Sheraton San Diego Hotel & Marina
Even though the property under construction it was still
Very nice wish the hot tubs would have been available
Will definitely stay again
Troy
Stayed 2 nights in Apr 2024
Response from Mim Dodson on 1 May 2024
Good day, Sue, Thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.Best regards,Sheraton San Diego Hotel & Marina
Gorgeous hotel, stunning views, great prices, excellent service.
Jamie
Stayed 1 night in Apr 2024
Response from Sean Clancy on 29 Apr 2024
Hi Jamie, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
Hi Lenworth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.
6/10 Okay
Sue
Travelled with family
28 Apr 2024
Liked: Cleanliness
We were disappointed to find that this hotel is getting old and run down. We arrived and found that one of the beds in our room was made with 1/2 of a sheet. This bed had sheet across the upper half of the bed, and none at the bottom. We advised the front desk. When I asked to see if the sheet had been changed, I was told that housekeeping said there was no issue with the sheets. Obviously someone is not doing their job.
Sue
Stayed 1 night in Apr 2024
Response from Sean Clancy on 29 Apr 2024
Hi Sue, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
6/10 Okay
Glen
Travelled with family
22 Apr 2024
Liked: Property conditions & facilities
very poor options for eating
Glen
Stayed 1 night in Apr 2024
Response from Sean Clancy on 23 Apr 2024
Hi Glen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
Hi Melinda, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.
Had an amazing time while we were on tour here. Great place to stay!!
Samuel
Stayed 1 night in Apr 2024
Response from Sean Clancy on 23 Apr 2024
Hi Samuel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back soon. It was a pleasure to host you.
8/10 Good
Ali
Travelled with family, Business traveller
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
I stayed in Bay tower. It appears that the rooms need some remodeling, painting a.d upgrade.
Ali
Stayed 1 night in Apr 2024
Response from Sean Clancy on 22 Apr 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
Hi Lisa, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you enjoyed the property and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.
Hi Artashes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back soon by providing an exceptional experience.
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
Daniel
Stayed 1 night in Apr 2024
Response from Sean Clancy on 16 Apr 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.
Nice views of the marina, close to airport but quiet
Erin
Stayed 2 nights in Apr 2024
Response from Sean Clancy on 15 Apr 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.
10/10 Excellent
Andrew
14 Apr 2024
Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
Andrew
Stayed 1 night in Apr 2024
Response from Sean Clancy on 15 Apr 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
6/10 Okay
Christine
Travelled with family
14 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
Christine
Stayed 1 night in Apr 2024
Response from Sean Clancy on 15 Apr 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.
Staff was very friendly and helpful during our stay. The bellman actually walked into the parking lot and offered to help us with our bags. That was something I had never had done before.
Michael
Stayed 1 night in Apr 2024
Response from Iris Chen on 27 Apr 2024
Thank you, Michael, for your positive review! We're delighted you found our staff friendly and helpful. It's wonderful to hear about the exceptional service provided by our bellman. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay.
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!!
Thank You!!!
Deb
Debra
Stayed 1 night in Apr 2024
Response from Sean Clancy on 12 Apr 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.
8/10 Good
Lori, San Jose
Travelled with family
11 Apr 2024
Liked: Cleanliness, staff & service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
Lori
Stayed 1 night in Apr 2024
Response from Sean Clancy on 11 Apr 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
Victor
Stayed 2 nights in Mar 2024
Response from Sean Clancy on 11 Apr 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
Timothy
Stayed 1 night in Apr 2024
Response from Sean Clancy on 10 Apr 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise.
Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive.
We will definitely stay again
Hayley
Stayed 2 nights in Apr 2024
Response from Sean Clancy on 9 Apr 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
Lucerito
Stayed 1 night in Jan 2024
Response from Sean Clancy on 8 Apr 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
Karen
Stayed 3 nights in Apr 2024
Response from Iris Chen on 5 Apr 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!
This hotel was great! Very clean! Hospitality was amazing!
Alba
Stayed 1 night in Apr 2024
Response from Sean Clancy on 5 Apr 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
Linda
Stayed 1 night in Apr 2024
Response from Sean Clancy on 4 Apr 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
Nikolay
Stayed 3 nights in Mar 2024
Response from Sean Clancy on 2 Apr 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.
8/10 Good
Rachel
31 Mar 2024
Liked: Staff & service
Rachel
Stayed 1 night in Mar 2024
Response from Sean Clancy on 1 Apr 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
Pamela J
Stayed 2 nights in Mar 2024
Response from Iris Chen on 30 Mar 2024
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!
10/10 Excellent
Alyssa
30 Mar 2024
Alyssa
Stayed 2 nights in Mar 2024
Response from Sean Clancy on 19 Apr 2024
Hi Alyssa, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.
Close to airport with shuttle, nice room, nice choices at restaurant and open late
Marie
Stayed 1 night in Mar 2024
Response from Iris Chen on 30 Mar 2024
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
Rachel
Stayed 1 night in Mar 2024
Response from Iris Chen on 30 Mar 2024
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
Scott
Stayed 1 night in Mar 2024
Response from Sean Clancy on 29 Mar 2024
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
Joshua
Stayed 1 night in Mar 2024
Response from Iris Chen on 29 Mar 2024
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina
6/10 Okay
kenneth
28 Mar 2024
Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
kenneth
Stayed 1 night in Mar 2024
Response from Sean Clancy on 28 Mar 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
10/10 Excellent
Kenneth
27 Mar 2024
Kenneth
Stayed 1 night in Mar 2024
Response from Sean Clancy on 16 Apr 2024
Hi Kenneth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back again soon.