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Reviews of Motel 6 Highland, CA – San Bernardino – East

2 out of 5
Motel 6 Highland, CA – San Bernardino – East
2659 East Highland Avenue, Highland, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 253 reviews" "
Rating 8 - Good. 51 out of 253 reviews" "
Rating 6 - Okay. 34 out of 253 reviews" "
Rating 4 - Poor. 14 out of 253 reviews" "
Rating 2 - Terrible. 23 out of 253 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small problem that iwe did not mind seeing pets but when you see 3 dogs in one room to me its not good dont mind being in the first floor but next time i prefer 2 or 3 floor as i am disabled and retired any ways exelent place front desk exelent people and very helpful thanks for sure you will see me back god bless
Stayed 1 night in May 2024

10/10 Excellent

Soledad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so clean and everything is perfect
Stayed 1 night in May 2024

10/10 Excellent

Lilian

Excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Excep
Stayed 1 night in May 2024

10/10 Excellent

Rosalinda

Stayed 1 night in May 2024

6/10 Okay

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The basics. Staff was good.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Erick,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Michael

Travelled with family
Nice new facility convenient location to casino
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi MichaelThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Margarita

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The first time I went was really good but this time it wasn’t so good left a little disappointed to be honest but it’s as close as I can get to be able to go to the casino etc
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi MargaritaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Noemi

Stayed 1 night in Apr 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Veronica, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Juan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is decent. Rooms are clean and beds are comfortable. The only one bad thing is that there is lots of homeless and drugged people walking around the property and around the area.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Juan, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Natalie #Team6

2/10 Terrible

Surilma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 26 Apr 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Leonardo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The 2 floor hallway had a horrible smell. Ice machine was down. There was a leak in the lobby.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 24 Apr 2024
Hi Leonardo,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nancy Y. on 26 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

antoinette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The city where the hotel is located is not nice or safe. The hotel itself was excellent. The check-in and out process went very smooth. The hotel is 1 mile from Yamaha Casino and it was very easy to get an Uber to and from the hotel The rooms were very clean and well stocked. . The beds were comfortable and brand new. I would highly recommend this property.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Apr 2024
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and no problems at all!
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 3 Apr 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel itself was clean inside and all staff was nice. Just area around to many homeless and tweakers around outside the parking lot and around the hotel area.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Maria,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Katia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 21 Mar 2024
Hi Katia,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Swayy

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 20 Mar 2024
Hi Swayy, Thank you for the 5-star rating!Natalie #Team6

2/10 Terrible

ANDREA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 14 Mar 2024
Hi Andrea,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night stay.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

MAYRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nancy Y. on 8 Mar 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Edilberto

Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Chavez

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You guys canceled my reservation at last minute.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Chavez,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Alicia

Liked: Staff & service, property conditions & facilities
Property is awake and getting grounded
Stayed 7 nights in Jan 2024
Response from Brand Experience Team on 21 Feb 2024
Hi Alicia, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Alfredo

Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Myriam

Bad area. Not friendly staff
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 6 Feb 2024
Hey Myriam, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

10/10 Excellent

Jussara

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Walter

No hot water
Stayed 1 night in Jan 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JAIME

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a concert we attended.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
amazing experience 10/10!! will be booking again
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 23 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Terrible stay Don't do it
Don't do it! Selected as it was the closest to the casino and next time we will definitely pay the extra in Uber to stay somewhere else because proximity was not worth it No fridge No microwave Towels and sheets had long hairs and we had to request new ones and at 4am the smell of cheap skunky Marijuana was so strong it woke us both up choking on the stench The window although closed you would think it was open due to the amount of street noise that was coming in Terrible stay would not recommend It was truly 1 street down from Victoria to get to San Manuel but for the price you can stay 15 mins away
Stayed 2 nights in Jan 2024

10/10 Excellent

Marielos

Stayed 1 night in Jan 2024

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien gracias el servicio muy bien el lugar limpio y amables
Stayed 1 night in Dec 2023
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Paris

Travelled with group
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was simple and easy. Best experience with an Expedia property so far.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi EricThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Stella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Breonna

Stayed 1 night in Dec 2023

6/10 Okay

William

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Room 208 the toilet didn’t flush and low water pressure in shower.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on 3 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

MariLu, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Fast check in ,room is in good condition , family friendly and clean no complains.
Stayed 1 night in Dec 2023

2/10 Terrible

jonas

Stayed 1 night in Dec 2023

10/10 Excellent

liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Edith, La Verne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, newer, great price - and super close to Yaamava. We would stay here again. But bring your own shampoo, conditioner and lotion. They only provide soap for the shower and hand washing.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 27 Dec 2023
Hi EdithThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Casimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gloria

Stayed 1 night in Dec 2023