All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Abel,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any unpleasant odor or cleanliness concerns during your stay. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
Dear Oguzhan,We are disappointed that our service was a cause for concern during your recent visit. We will speak with our team right away and use your feedback to reinforce our commitment to providing nothing less than service with a smile. Allow us to demonstrate our true caring spirit of hospitality the next time you return to Fontana.
The room smelled like smoke even though is is a no smoking room
Caryn
Response from Guest Relations on 25 Feb 2024
Dear Caryn,We're sorry to hear that you didn't have a good time with us and we apologize for any unpleasant odor. Our housekeeping team will be sure to look into your comments further and make improvements where necessary. Please consider giving us another chance soon.
Decent place. Remote didn’t work and couldn’t front desk to answer. But not bad place for 1 night stay. May want to get someone to keep guys from hanging out at front entrance
We enjoyed our stay. The hotel was nice and quiet.
Rebecca
Stayed 1 night in Feb 2024
8/10 Good
DAVID
7 Feb 2024
Liked: Room comfort
I'm a Best Western Diamond Select customer, and I guess I expect just a bit better, their breakfast is a minimal offering: a few pieces of fruit, a few pastries, cereal, and couple of coffee pots. The room was large enough, modern enough, clean, enough, and all the fixtures worked well.
Dear Thomas,Thank you so much for the feedback. Please accept our apologies for any perceived rudeness, as this is never our intention. We'll be sure to discuss your comments regarding this matter internally and make changes where necessary. In addition, while we treat our property regularly, we'll be sure to have our pest control and housekeeping teams look into your feedback further. Please consider giving us another chance soon; we're confident we can change your perceptions.
Everything fine except dress code should be enforced to all visitors who decide to show up at bkfst in their sexy underwear and no pants on when families also use bkfst area.
IT WAS SUPPOSED TO BE NON SMOKING, BUT THE ROOM STILL SMELL LIKE SMOKE. NO CUSTOMER COURTESY TO ADD TOWELS N CLEAN OUR ROOM. VERY LITTLE BREAKFAST, I THOUGHT I BOOKED A CONTINNENTAL BREAKFAST THAT WAS INCLUDED, NOT WHAT WAS OFFERED THERE. FALSE ADVERTISEMENT ON YOUR PROFILE. DIRTY N OLD ROOMS, WILL NEVER RECOMMEND IT TO ANYONE.
GRACE
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec 2023
Dear Grace,Unfortunately, we did not see your message as the Expedia system stopped relaying messages to our email. Did you speak with the front desk agent, what was their response? Normally, if this happens, we offer our guests a different room. Should you wish to discuss your visit further, please do not hesitate to reach out to us offline. Regards,Management
Room was very comfortable, spacious, great layout. Loved the full length mirror and dining area. Staff were professional and courteous. Highly recommend.
Ny son almost fell down in hes wheelchair because the sidewalk is not safe..it was rare see all time a usb cordon around of the inside fire alarms, 121 room
Blanca
Response from Guest Relations on 3 Nov 2023
Dear Blanca,What you have described isn't the experience we want our guests to have. We'll be sure to look into all your comments regarding the sidewalk and the fire alarm further and make improvements where necessary. Please do not hesitate to reach out to us to discuss your comments and experience further. We'd be very grateful for the opportunity to connect with you.