Major Cineplex Lotus’s Samui

The property is ok , the staff was ok but no extra service, if you asked for something they did it , but nothing special, most don’t speak much English. So a little hard to communicate, the beds are very hard like sleeping on the floor but I did ask for mattress pads twice . And after 2 mattresses pads the bed was still very hard . All the bed linens have holes in them , the pillows har hard as well we stayed in the new building, the breakfast is ok nothing special the juice is a tang mixture, the pool area is ok but the lounge chairs are not comfortable since they can’t move up or down , the food at the hotel is not very good , so you have to eat else where , to get to the road there is a very hard hill to climb, the hotel has no shuttle service and in koh samui the taxis and grab is runner by the mafia , so if don’t don’t no how to ride a scooter thus place is not for you , there is a amazing massage place down the toad it’s called magic hands , best massage I have ever had , went there several times well worth going , 400 bhat a hour , overall if the price is right this hotel which is really called 3 threes , is ok

The hotel was one of the best we have ever stayed at. The staff were incredible from the manager all the way through. The service was incredible and they couldn't do enough for you. Definitely recommend a sea view villa too.