Samana Bay

Nice resort a little outdated but the staff was very friendly and helpful and really enjoyed my stay.

I came here with my boyfriend for a week-long getaway. Right away, we noticed the jets in our swim up pool did not work. We had to call for assistance with turning the jets on from underneath the main deck. On the second day, we started to notice a strong, unpleasant stench coming from our clothing that was stored away in our closets. Upon taking a closer look, we found multiple areas of moisture and mold in the closets. After expressing our concerns, we were moved to a much cleaner room with mold-free closets and working jets. We were assigned a butler and when we would ask for something (i.e. fresh towels), we would either receive it multiple hours later or not at all. On a more positive note, the staff were friendly and we enjoyed the beach, swim-up bar at the main pool and the multiple pool options, but will not be returning to this particular resort.

Amazing stay at Excellence Carmen! Staff was really friendly, especially the entertainment team. Resort was well-maintained, with great amenities and a variety of food options.