Samana Bay

Everything was great overall; only thing was there was no breakfast included which we had signed up for and paid for. It seemed like we stayed in a condo without room service etc. We didn't have our room cleaned or sheets changed or anything like that (not by choice). Apparently to get breakfast we had to order through some guy who would pick it up at a restaurant and then deliver it all for a fee and whatever the cost of the food is. One of our bathroom sinks was leaking heavily underneath. Coming from where we were prior though I can't complain. The pool was great, and the woman at reception was also wonderful.

Lugar hermoso, servicio excelente, al igual que todas las amenidades. Esperamos regresar pronto!

This is our fist time staying with palladium properties. Our stay started off uneasy, some staff seemed cold and not committed. We were also confused about the property parameters, ex.(what/where we were permitted and what was not accessible with our bracelets.) The saving grace was our Butler Norielis. Norielis was so kind and helpful for the entire stay. She helped us with all of our needs & reservations, she even checked on our departure transport without prompting. We also would like to mention some other staff that saved this trip from being unsuccessful. Benito and Angela from Helios grill. Betania and Dolores wait staff, along with Raul from the main lobby. These staff members made up for anything else lacking. TRS is a little dated but was very clean and well kept. In the end it was a successful trip thanks to the wonderful staff mentioned. Tips from our experience. 1.)Download palladium app, 2.)Don't be afraid to ask your butler or staff any questions 3.) Use your access to all the palladium amenities. 4.) Bring insulated cups 5.) Bring cash to tip. (Hardworking Staff)