Salton Sea Beach Holidays from £728

The rooms were clean and spacious. The amenities were wonderful. This is the 3rd time I stayed at the Desert Oasis. If I ever have reason to return to palm springs, I will stay at the Desert Oasis. It was just wonderful

Staff is incredible

Great place to stay. It was a lot of fun. The pools get dirty late in the day which is kinda gross but overall great! The game room had games with squishy toys and one spilled when my daughter won it from the craw machine. She was not impressed. But that can happen anywhere :) Room was great!

Everything was fantastic with one exception. We were hungry and exhausted after driving to the destination. When we checked in, the gentleman at the front desk suggested dinner at the on site restaurant. However, when we went to the restaurant, the female manager who was seating guests seemed to blatantly snub us. She kept walking up to the hostess desk where we were waiting, but three times walked away without seating us. We stood there and watched her socialize with other guests for several minutes while we waited. Then, when another staff member finally saw us standing there and offered to seat us, she came back across the restaurant to the desk, took the menus out of his hand as she walked back toward the desk rather than toward the dining room and said “I guess I can seat you now” in a sarcastic tone. My husband couldn’t ignore her rudeness any longer and told her that he felt she was being rude and had been ignoring us. Her reaction was startling. She stared him down, grinned strangely and, through gritted teeth, told him that she provides excellent customer service. Her demeanor was combative and made it clear that she was intentionally snubbing us. She clearly wanted to escalate the hostility rather than smoothing things over. Exhausted and hungry, we left the restaurant and went walking in the 100 degree heat in search of somewhere to eat. Everything else at the hotel was fantastic. We especially enjoyed the great customer service at the hotel front desk.

Staff goes back and forth on what they promised to do....the manager also was fully trained in incompetentency