Saltburn Valley Country Park

This was a nice hotel to stay at for our visit to the Lake District. It was very walkable and the breakfast was good.

This hotel has many positives-the location; facilities; it has a lift & is fully accessible; the staff (apart from the manager) are really lovely & helpful...but there are serious shortfalls. We paid for dinner in advance, understanding that the pre-payment bought an evening meal, but they simply take the non-returnable pre-payment & IF you spend more than this on food (not drinks), they take an additional payment. We spent marginally less, but received no refund. The figure was negligible, but this is a matter of principle. So my advice is to simply pay for what you actually order after the meal. We ordered garlic stuffed olives with a lemon & parsley oil. We received unstuffed olives from a jar such that you'd get from Aldi. We sent them back & were told that, "these are all they have in the kitchen." So, either be honest & charge a fraction of the price, or simply take them off the menu, but PLEASE don't treat your guests as idiots & try to rip them off. We also ordered rump steaks, & these were excellent. The room was a superior double, which was a good size & well laid out, with everything you need. Chilled milk & water available in the corridor. But the shower in the room was far from clean. We took photos & informed the front desk & manager; the latter couldn't have been less bothered. And for this reason alone I would not return to the hotel. To the manager: if you don't care about feedback from your guests, you are in the wrong job.