Ratings based on 785 Verified Reviews

3.6 out of 5
69% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable room

Posted 18-May-2017
Great beds. Clean Staff semi helpful. Need to fix refrigerator
5 out of 5
Recommended
for Everyone
by A verified traveller from israel

Convenient to airport, free shuttle service.

Posted 13-May-2017
Pros: Comfort, price, good breakfast.
Cons: Only one washing machine and dryer - some waiting! Indoor pool?
Location: Need car to get around, Museum of Natural History 30 minutes away, Temple Mount 25 minutes by car.
Spacious double queen room, quiet, coffee maker, microwave and fridge in room. Good breakfast variety. Ample parking. No on site restaurant, but walking distance from neighboring motel with. Car necessary for getting around.
2 out of 5
by A verified traveller

Not Inviting

Posted 08-May-2017
Pros: Room was spacious
Cons: Teach staff some customer service skills
Got chased down in the parking lot (literally) by a vagrant who walked around the building and waited at the back side of the lobby hallway to see where I would be entering a room. Then he stood there while I entered into my room and kept motioning for me to come talk to him. Got charged a fee for "it's a charge that you will get back once you check out" (exact words by the clerk) although I had paid in full, in advance for the room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Apr-2017
The location is good, close to the highway and restaurant. Room is big and clean.
Comment from Hotel Management
02-Apr-2017 by Manager, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate your stay. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveller

Damage Deposit?

Posted 17-Mar-2017
Cons: Larger pillows
Not a bad hotel, the room was okay, but the pillows were small. Even though my company paid for the hotel, they made me put a deposit down in case of damage. They held $100 dollars, and when asked about it later was told it should have only been $50. Would stay again, but recommend bringing your own pillow.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arizona

A Good Value

Posted 16-Mar-2017
A clean, quiet, inexpensive hotel with transportation to airport- even has complimentary breakfast. I would recommend it.
3 out of 5
by A verified traveller

Okay for a affordable night'so stay

Posted 12-Mar-2017
Near Airport, affordable. Noisy outside, but was quiet in room. Basic but met our needs.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Feb-2017
nice rooms, beds was great but checking in ws horrible. Had my reservation on my phone, e mail verification, credit card and couldn't find my id and wasn't able to get checked in.Two hours later I was able to get in my room.
5 out of 5
by Mary Jo

Good Airport Hotel

Posted 26-Feb-2017 on Hotels
Great stay coming and going from the airport. The bed was comfortable and the pillows good. It was also nice being able to leave our vehicle and take their shuttle.
Comment from Hotel Management
27-Feb-2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nisha Chokshi General Manager Quality inn & Suites 801-539-5005
5 out of 5
by A verified traveller

Posted 25-Feb-2017 on Hotels
Comment from Hotel Management
08-Mar-2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us! We appreciate your business and your feedback. We will continue to provide better services to our future guests. We are looking forward to your future stay with us. Sincerely,