Saint-Jacques Holidays from £386

We had everything we needed for our 4 days stay. The room was large and clean, good quality of shampoo/conditioner/shower gel; we had our towels changed daily. Breakfast was included in our package; we had some misunderstanding with the front desk about free breakfasts in our packages, but eventually it was settled. The hotel conveniently located close to street car/subway stations, walking distance to shopping, laundry, restaurants; close to the Old Port.

We had a wonderful stay in this lovely historic hotel. The staff was amazing and our room was large and comfortable. The hotel was perfect to explore Avignon and the countryside.

Had a lovely stay for 2 nights. Everything was great, from the room and its amenities. The outdoor pool and staff helping when required made for a memorable stay. The hotel is well located for local shops, bars and restaurants.

Property is extraordinary and very well kept. The staff is very nice, yet service somehow is not executed very well. I sensed they need a stronger operations management.

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.