Verified review
4/10 Poor
Ross
24 Jul 2026
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stunning, but left feeling very disappointed.
We paid €346 for one night (two adults, one teenager and two dogs to stay in the Junior suite, room 309 in the clock tower)
Without question, the property is absolutely stunning and in a very peaceful location/landscape.
We had driven from Manchester, England at 6 am and after a two hour delay on the Eurotunnel, we finally reached the Château at 1930hrs. On arrival, we will show to our room and tell that there were no bar or food facilities, and the nearest takeaway was just a 10 minute drive away. Incredibly frustrating.
When we returned to our room, we washed the day away and only to discover the shower was cold. Thinking that it was an old property, we went to bed and had a shower in the morning and again, cold water!
I am writing this from another Château in Vienne, near Poitiers. We have paid €219 for one night, for the same service and are already receiving more. We have a lively bar, food inside or outside, a busy reception area and a very lively swimming pool. It’s stunning. I feel relaxed within 10 minutes of arrival.
As an owner of a small business, I appreciate all businesses go through a difficult patch, and to run a Château for profit must be incredibly challenging. It feels confusing to pay such a huge price to not to have some basics available, food and hot water.
Please lock the room down until the water is fixed. Perhaps offer guests cold sandwiches by order, on arrival. So easy to do.
Stayed 1 night in Jul 2026