Saint David Holidays

This was by far the worst experience I’ve ever had with front desk staff. One woman, Erica, stared me up and down before speaking, acted cold and controlling, and made me feel judged and unwelcome. During meals, staff hovered every few minutes asking “Are you ready?” while I was still eating, which was exhausting. The food was mediocre, the room outdated, and the atmosphere non-existent — no music, no vibe. The male manager was more knowledgeable, the housekeeper was incredibly kind, and Hudson, one of the servers, treated guests with respect — they were the only positives. At checkout, I had to pay for food while my card was locked because I was out of the country. Erica acted like I was playing games, even though I was just trying to resolve things quickly. Her behavior was controlling, dismissive, and completely unprofessional. Honestly, the front desk staff needs serious retraining in customer service. Guests should feel welcomed and valued, not rushed or treated like a nuisance. This experience completely ruined what could have been a decent stay. they also need to learn some of they guest can bring a-lot of attraction “ THEY LOST

The room was beautiful, and the staff was kind and helpful.

Very welcoming staff, and such a beautiful location. It is an oasis and the perfect place to relax with several places to eat, 3 pools and the sea. Just perfect!

There is no elevator in this hotel and that is not advertised at all, but should be. After being told at check in that we would be moved the following morning to a first floor since a member of our family could hardly walk up and down the steps, that did not happen. There was a lot of steps to walk down to get to the ocean, however, once there, the view was amazing. Ended up leaving the vacation early because it was too painful to continue to walk the steps to get to the room. There was a wedding event one evening so the entire pool area was closed for all of the other hotel guests. The staff was friendly and the views were beautiful.

We enjoyed the pool and utilized the store