Saint-Cierge-la-Serre Holidays from £222

The washroom had a toilet with broken toilet seat and the hearer of the apartment was not working properly

Me and my family of 12 stayed there for a weekend, as we had a family wedding in Grenoble. The staff was kind and attentive, we had a family dinner in the restaurant and they kept it open until past midnight for us to finish dinner. Also, they allowed us to enter the pool before the opening hour and sell us coffees the day we departure, even if it was past the breakfast time. The AC worked very well in all rooms, which was extremely necessary due to the high temperatures in August. The hotel is located in a quiet area and provides parking spaces and dogs are allowed! I take a London-Barcelona trip by car at least twice a year, crossing all France, and this is the first French hotel where we found kind and helpful staff, which was an amazing surprise. Overall I would recommend the hotel for a comfortable family stay.

The room was large and clean. Staff young m Do not go to bar or room service. Not worth price and horrible service in bar and room service was crazy price for cold coffee and tea

The hotel itself was great - large, spacious rooms, including a full soaking tub and huge shower, very clean and comfortable room. We had a small balcony to enjoy the views. Staff was very nice and helpful. Only a 5 minute walk to the Bastille where we enjoyed riding the cable cars up the mountain for an amazing view. However, the immediate area outside the hotel and throughout the city, we did not feel safe - even in the daytime. Do you research on crime and the sections to avoid. We made the mistake of walking from the train station to the hotel, but took an uber on the way back because we did not want to venture out, It's a shame because this city has so much potential. Even in the local coffee shop, there are signs on the table inside to be aware of pickpockets.

Complex is dated. Staff very helpful and polite.