Coffee service

Reviews of Comfort Suites Saginaw

2.5 out of 5
Comfort Suites Saginaw
5180 Cardinal Square Boulevard, Saginaw, MI

Reviews

8.2

Very good

Rating 10 - Excellent. 242 out of 567 reviews" "
Rating 8 - Good. 186 out of 567 reviews" "
Rating 6 - Okay. 91 out of 567 reviews" "
Rating 4 - Poor. 31 out of 567 reviews" "
Rating 2 - Terrible. 17 out of 567 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Pam,We are delighted to hear that you had an enjoyable stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

4/10 Poor

Tonya

Stayed 8 nights in Jun 2023
Response from General Manager on 9 Jul 2023
Thank you for your feedback.

8/10 Good

Larry

Stayed 5 nights in Jun 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at Comfort Suites before, including this location and have always had a nice stay. Room are very clean and up to date. Staff was very friendly.
Stayed 1 night in Feb 2023
Response from Tina on 13 Feb 2023
Thank you for your feedback, we the managers have shared your feedback with our staff, and wish you well.

8/10 Good

Wm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, clean and quiet. Only complaints shower head wouldn’t stay up so had to hold it up with my hand or kiss the wall!! Also heater sounded like a train so turned it off! Could use some maintenance!!
Stayed 1 night in Feb 2023
Response from Tina on 7 Feb 2023
Thank you for taking out the time to complete our survey. Your concerns were sent to our maintenance manager.

10/10 Excellent

Freedom

Liked: Staff & service
Stayed 1 night in Dec 2022

6/10 Okay

Lori

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Bathroom was dirty & we cleaned ourselves before using. Front desk staff was helpful especially Marion, he was pleasant & tried to make our stay enjoyable despite the room conditions.
Response from Tina on 6 Dec 2022
I apologize for your experience here, I'm working on your issues to make improvements.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Upon arrival, they gave us keys to a room that had not been cleaned yet - we opened the door to see both beds unmade, tv still on, etc. The front desk was very nice and immediately gave us another room, however. The place is just overall very unkept up with, stains everywhere on walls and headboard, hairs in the shower, carpeting starting to unravel. Pillows on the beds were hilariously small and square-ish. The bed was pretty comfortable. Would not stay here again probably.
Stayed 1 night in Dec 2022
Response from Tina on 6 Dec 2022
I apologize for your experience here.

4/10 Poor

Gracie

Stayed 1 night in Dec 2022

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Tina on 2 Dec 2022
Thank you for staying with us.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Tina on 6 Dec 2022
Thank you for staying with us.

6/10 Okay

Verified traveller

Travelled with group
Four star
Had stains on the sheets.
Stayed 1 night in Nov 2022
Response from Tina on 6 Dec 2022
I apologize for your experience.

10/10 Excellent

Danial

Stayed 2 nights in Nov 2022

6/10 Okay

John E

Stayed 2 nights in Nov 2022

4/10 Poor

Yolanda

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for an extra night and receptionist said no saying they were booked and when I went into expedia there were several open beds. Overall poor quality, poor facilities, and awful service.
Stayed 1 night in Nov 2022
Response from Tina on 6 Dec 2022
I apologize for your experience.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Tina on 6 Dec 2022
Thank you for stay.

6/10 Okay

Cheryl

Liked: Staff & service, amenities
Stayed 2 nights in Nov 2022

2/10 Terrible

Tiffiny

Travelled with family
I booked months in advance and when we went to check in was told they overbooked and did not have a room for us!!! We drove 5 hours and I had reserved 2 queen suites. She just kept saying “I’m sorry we overbooked” . I had to explain we had no where to stay and she needed to figure it out. She ended up calling another hotel and got us 2 rooms but they were more expensive and the hotel was not nearly as nice. I will definitely not ever book for here again.
Stayed 2 nights in Nov 2022
Response from Tina on 6 Dec 2022
We apologies for your experience.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bring your own pillows!!!!!!’
Everything was wonderful except the horrendous pillows.
Stayed 2 nights in Nov 2022
Response from Tina on 6 Dec 2022
I apologies for your experience.

6/10 Okay

David

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Woke up and found bugs crawling on my clothes on the other bed.
Stayed 1 night in Nov 2022
Response from Tina on 6 Dec 2022
I apologies for your experience.

6/10 Okay

Kimberly

Stayed 1 night in Oct 2022

8/10 Good

joshua

Travelled with family
Liked: Staff & service, amenities
Hotel needs some attention. Just seems there was a bunch of random broken things. Roof attic hatch was open with ladder to it, seemed odd, air conditioning units are dirty, carpets starting to tear near tile transition. However with that all being said, the staff were Fantastic and the bed was comfy. Catisha was bubbly and helpful when checking in. Overall experience was good because of the staff.
Stayed 1 night in Oct 2022
Response from Tina on 12 Dec 2022
I Think you for taking the time to complete our survey; and we apologies for not meeting all of your expectations; However, we're under new ownership, and they are making all the required adjustments to fix the issues.

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place when I come into town for work!
It was great! Front desk is so friendly.
Stayed 1 night in Oct 2022
Response from Tina on 6 Dec 2022
Thank you for staying with us.

6/10 Okay

Marvin

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from Tina on 12 Dec 2022
Thank you.

10/10 Excellent

Jaime

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, just a little bit difficult to figure out their cleaning time frames, and who was in charge of room cleaning! However, the staff were all very friendly!
Stayed 5 nights in Oct 2022
Response from Tina on 12 Dec 2022
Thank you.

6/10 Okay

STACIA

Travelled with family and small children, Business traveller, Travelled with group
We had a problem with our first room. Beds was surprisingly comfortable!!
Stayed 1 night in Oct 2022
Response from Tina on 12 Dec 2022
Sorry for your experience.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Tina on 12 Dec 2022
Thank you.

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and there was someone alway cleaning and vacuum the front entry. The room was clean. They were alway there to offer extra item for room. Every friendly staff. The pool was down for the weekend. There was lot of noise outside the hotel the second night.
Stayed 2 nights in Oct 2022
Response from Tina on 12 Dec 2022
Thank you for your comment.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, nice property
Stayed 2 nights in Oct 2022
Response from Tina on 6 Dec 2022
Thank you for staying with us.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Staff & service
We reserved the hotel through Expedia on the way to Saginaw. When we arrived, they said they were oversold, and had been for weeks. At this point, I know this is not their issue, but Expedia's ...HOWEVER, the staff was pretty rude at the time of us trying to check in. I also get that, it was late and they'd been turning folks away all night. The true frustration is that this hotel is now saying we were a no show. Not true. Eventually it did get worked out, but with much more time and energy than it should have taken. I didn't stay there, don't take my money.
Stayed 1 night in Oct 2022
Response from Tina on 6 Dec 2022
I apologize for the issue with your booking and we have improved on our booking inventory.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tina at the front desk was great. Very helpful answering area questions
Stayed 3 nights in Oct 2022
Response from Tina on 6 Dec 2022
Thank you staying with us, and I hope to see you again.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very cold! Also someone should have mentioned a $250 deposit would have helped a lot
Stayed 1 night in Oct 2022
Response from Tina on 6 Dec 2022
I apologize for your experience, and we have fixed the issues with the pool.

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The checking in staff (illene) was awesome. Very pleasant and supportive during the families dealing with our Auntie funeral at Candlelight Baptist Church. She is the best and knows our family and Uncle Rev Jimmie Simington well
Stayed 1 night in Oct 2022
Response from Tina on 6 Dec 2022
Thank you for stay, and it was a pleasure meeting you and your family.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent, clean and comfortable great staff
Stayed 3 nights in Oct 2022
Response from Tina on 6 Dec 2022
Thank you for stay.

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were comfy and had everything I needed. Property needs a little tlc but nothing major. Would stay here again. Great location.
Stayed 2 nights in Sep 2022

6/10 Okay

Cinette

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff were lovely. The beds were comfy. The room was a bit dirty in corners and such, but overall it was a decent place to stay.
Stayed 1 night in Sep 2022

10/10 Excellent

Bradly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my wife stayed here for the night. The staff was friendly and our room was very clean. Would recommend staying here
Stayed 1 night in Sep 2022

8/10 Good

Stefani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was really polight and helpfull. But for some reason when we packed to leave one pair of my wifes boots were gone and a brand new Harley davidson shirt were missing we didnt notice them untill we got home when we inpacked
Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, friendly.
Stayed 1 night in Sep 2022

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special about property. Just nice, quiet, comfortable. The front desk everyone was so nice and helpful.
Stayed 3 nights in Sep 2022

6/10 Okay

John

Disliked: Cleanliness, staff & service
The decor is tired and in need of remodeling. An employee outside our room was shoveling ice into a bucket for 10 minutes at 6:15 am and would apologize for waking us up… “nothing I I can do,” well there’s something I can do: be sure we never set foot in this place again.
Stayed 1 night in Sep 2022
Response from Msilva on 12 Sept 2022
I am very sorry you had to deal with this issue. I will be speaking with the hotel next to us about sending over employees to fill there ice bucket up at early. This is unexpectable.

10/10 Excellent

Gary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Location was convenient to our needs.
Stayed 1 night in Sep 2022

10/10 Excellent

darrin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super rclean
Stayed 1 night in Sep 2022

6/10 Okay

Juliette, Marshall

Travelled with family
Liked: Cleanliness, staff & service
The air conditioning in our room did not work properly. Fan would cut off and room would get too warm. We tried adjusting the temp lower and lower. We were only there one night so we just coped with it.
Stayed 1 night in Aug 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Have stayed in several hotels in Saginaw Michigan and the comfort inns and suites was the best of all.
Stayed 3 nights in Aug 2022

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

2/10 Terrible

Patricia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues at all. Loved it.
Stayed 2 nights in Aug 2022

6/10 Okay

Kristy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though the room was supposed to be non smoking, our room smelled like stale cigarettes and other unpleasant odours. When we asked if we could change rooms, we were informed they were fully booked. They did bring us a room freshener. Then our room smelled like room freshener…and stale cigarettes.
Stayed 1 night in Aug 2022