Lobby

Reviews of The Exchange Sacramento, Curio Collection by Hilton

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 276 reviews" "
Rating 8 - Good. 56 out of 276 reviews" "
Rating 6 - Okay. 23 out of 276 reviews" "
Rating 4 - Poor. 13 out of 276 reviews" "
Rating 2 - Terrible. 17 out of 276 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for Golden One trips
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, rooms are great, parking situation sucks but all the hotels in the area have the same problem. Favorite hotel I’ve stayed in the Sacramento area.
Stayed 2 nights in Feb 2024
Response from GM on 18 Apr 2024
Dear Jesse, We take great pride in being your new favorite hotel in Sacramento! Thank you so much for your patronage and your valuable feedback. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Kinjal Shah, GM

10/10 Excellent

Cassaundra, Scottsdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to arena and quiet!
Stayed 1 night in Apr 2024
Response from GM on 13 Apr 2024
Dear Cassaundra, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service, and our convenient and quiet location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to hosting you again when in the area. Best, Kinjal Shah, GM

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super close to Golden One. Took us about 3 minutes to walk to it. Adorable hotel with such a sexy vibe. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Michelle, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we look forward to hosting you again! Best, Kinjal Shah, GM

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location to old sac; disliked the parking situation although the valet service was accommodating given the circumstances, staff attentive.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Lisa, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, including recommendations for improvement to parking, are welcomed. We appreciate being a part of your trip! Best, Kinjal Shah, GM

8/10 Good

KEVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Walkable location but some street (people) noise during my stay
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear KEVIN, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Kinjal Shah, GM

8/10 Good

Jamaal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Cahliah

Liked: Cleanliness, staff & service
Property was fine but they charged my card 3 times for the same room
Stayed 1 night in Dec 2023
Response from GM on 13 Mar 2024
Dear Cahliah, Please accept my sincere apologies for any billing errors during your stay. That is not indicative of how we do business and I'm sorry for any frustration caused. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Kinjal Shah, GM

10/10 Excellent

richard, humble

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear richard, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Kinjal Shah, GM

4/10 Poor

Shannon

Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Shannon, I'm sorry you felt the need to rate us poorly. Our goal is to provide every guest with an exceptional stay, but unfortunately, we fell short in your case. Thank you for being our valued guest, and we hope to have the opportunity to serve you better on your next visit. Sincerely, Kinjal Shah, GM

6/10 Okay

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was fine. Front desk service at check in was efficient, but not especially friendly. Lobby is small, but pretty. The room was very small, just average. $7 water bottles in the room, which is ridiculous. This made be like the room even less. We paid $28 for overnight parking in the garage across the street, which was convenient. Overall, this hotel was okay, nothing special. We’ll look for somewhere else next time we’re in town.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Lina, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Kinjal Shah, GM

10/10 Excellent

ROXY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear ROXY, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of The Exchange Sacramento. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Kinjal Shah, GM

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Willow restaurant was very good!
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Dear Devin, Glad to hear it! Thank you for taking time out of your busy day to let us know that you enjoyed your stay and our exceptional restaurant. We strive to provide a great experience and appreciate your kind words. Best, Kinjal Shah, GM

6/10 Okay

Linsay

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was really small and hotel decor was outdated. Room was clean minus the dirty drinking glass. Staff was wonderful and all amenities were easy to access.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Linsay, We always strive to leave a lasting impression, so I apologize that your experience with us was just satisfactory. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and, ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Kinjal Shah, GM

8/10 Good

Kylie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is nice, clean, and right in the middle of downtown, only downside is that they only offer valet parking for 45$ a day, and there are no street parking near of other parking lots, we had to walk 5-6 minutes to a parking garage, which is 4$ 1hr or 28$ max , but no in and out privileges or the time starts all the way over!
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Kylie, We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable. We appreciate your compliments highlighting what we are doing well and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit. Best, Kinjal Shah, GM

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Dear Daniel, We appreciate your review and recommendation. I'm delighted to know you enjoyed your stay overall. Please find a reason to revisit us soon. Best, Kinjal Shah, GM

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 8 Feb 2024
Dear Olivia, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Kinjal Shah, GM

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really clean. Staff was friendly.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Ellis, Providing clean and comfortable accommodations as well as friendly and attentive service are our top priorities. We are thrilled to receive your positive feedback and appreciate your time in sharing it with us. Thank you for choosing to stay at our hotel, and we look forward to welcoming you back soon. Best, Kinjal Shah, GM

10/10 Excellent

Luis Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daphne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at this hotel, it’s super easy to get to right off the freeway, you hand your car over to valet right when you arrive and don’t have to worry about parking. Our room was very clean, shower was really nice, bed was surprisingly comfortable. The tv in the room was a nice big flat screen too which was a nice bonus. We went to golden 1 center for concert and it was only about a 3 minute walk there and super easy and safe.
Stayed 1 night in Jan 2024
Response from GM on 21 Jan 2024
Dear Daphne,It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best,Kinjal ShahGeneral Manager

10/10 Excellent

Emily, Buda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with very nicely furnished rooms. Extremely quiet. Willow restaurant on site was delicious for both breakfast and dinner. Walkable to Old Sacramento, nearby mall and shopping and even downtown Sacramento and the Capital. Only 15 minutes from airport. Didn’t need a car. Surrounding area was pretty safe but it is California so the homeless population is certainly present. Very much enjoyed our stay and would stay there again.
Stayed 3 nights in Jan 2024
Response from GM on 16 Jan 2024
Dear Emily, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Kinjal Shah, GM

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved The Exchange and were saddened by our short stay in Sacramento - we wish we booked more nights! Fantastic location for those wanting to watch the NBA at the Golden 1 Center. The staff were fantastic and the hotel is absolutely beautiful!
Response from GM on 15 Jan 2024
Dear Stephanie, It's great to hear that you had a positive experience during your recent stay at The Exchange Sacramento. We want to thank you for choosing to stay with us and for taking the time to write such a kind review. Your excellent recommendation will help other travelers make an informed decision when planning their trips. We hope to have the pleasure of welcoming you back soon! Best, Kinjal Shah, GM

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Response from GM on 9 Jan 2024
Dear Marissa, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Kinjal Shah, GM

6/10 Okay

Dupinder

Travelled with family
Liked: Cleanliness, amenities
Convenient area. Heat didn’t work properly in room. Also, did not accommodate our late check out request
Stayed 2 nights in Jan 2024
Response from Maribel Front Office Manager (916-931-3300) on 8 Jan 2024
Thank you for sharing your feedback. We appreciate your positive comments about our convenient location. However, we apologize for any inconvenience caused by the heating issue in your room. Regarding your late check-out request, I'm sorry that we couldn't accommodate it due to a large group checking in on the day of your departure, limiting our room availability. We understand the importance of a late check-out and apologize for any inconvenience. Your input is valuable, and we'll use it to enhance our services. If there's anything else we can do to improve your experience please let me know. Thank you for choosing us, and we hope to welcome you back soon.

10/10 Excellent

Adrian

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. The room was great, the service was excellent, and we had a great dinner and breakfast at the restaurant, Willow. We will be back!
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Heather, We love providing travelers with the best possible hotel experience in Sacramento. Thank you for choosing The Exchange and letting us know that you loved all we had to offer during your time here. Hosting you was a pleasure and we look forward to your return. Best, Kinjal Shah, GM

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was so kind and accommodating. The property was way nicer than expected and there weren’t any loud guests that disrupted our stay. Will definitely be booking here again in the future!
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Megan, It sounds like your visit was fantastic from start to finish! Thank you for your kind words and your commitment to return in the future. We look forward to your return stay. Best, Kinjal Shah General Manager

8/10 Good

Jake

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

4/10 Poor

GM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear GM, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Kinjal Shah General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The hotel is very convenient due to the close proximity of shops, restaurants, Old Town Sacramento, the Waterfront and the Golden 1 Center. The hotel is safe, comfortable, clean with excellent employees. I would definitely stay here again. The only negative was my room faced the very busy and noisy freeway. Request a room away from the freeway.
Stayed 2 nights in Dec 2023
Response from GM on 14 Dec 2023
Dear Anonymous, On behalf of our entire team, I would like to thank you for your sincere review. It's lovely to know that your stay was enjoyable overall. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas for improvement, helps us to achieve that goal. Thank you for choosing us while in the area and please come back soon. Best, Kinjal Shah General Manager

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but a little noisy
The whole feel of the hotel is simple, elegant, and a nice combo of modern and classic aesthetic. It was noisier than I was hoping it would be at 5 floors up, but it's very close to the freeway so I guess it makes sense. Also, we had a "river view" which is a little misleading. It's more like river facing but you cant really see the river. At least not from the 5th floor. You can see the bridge though so that's nice. The room was a beautiful, beds comfortable, and amentities were all there.
Stayed 1 night in Dec 2023
Response from GM on 14 Dec 2023
Dear Bailey, We strive to provide travelers with the best possible hotel experience in Sacramento. Thank you for choosing The Exchange and letting us know that you loved our elegant decor, comfortable accommodations, and convenient amenities. Hosting you was a pleasure and we look forward to your return. Best, Kinjal Shah General Manager

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy and clean
Stayed 2 nights in Dec 2023
Response from GM on 12 Dec 2023
Dear Joao, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I'm happy to hear of the comfort you experienced due to our spotless hotel and comfortable accommodations. On behalf of our entire team, I thank you for your kind remarks. Please visit us again soon. Best, Kinjal Shah General Manager

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice
Hotel was awesome, room was nice. Paid additional for the breakfast but hotel said they didn’t see it on my booking. So I had to pay for breakfast.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Cassie, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your breakfast experience. We hope this will become the first of many visits as I know we can do better for you. Best, Kinjal Shah General Manager

6/10 Okay

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WTH? Guest rooms next to the front desk?
Disappointed in my room. It was located on the first floor only 100 ft from the front desk.
Stayed 2 nights in Nov 2023
Response from GM on 1 Dec 2023
Dear Rick, I'm sorry your accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Kinjal Shah General Manager

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to downtown Sacramento. The hotel is in an older building, but it's been nicely updated, with very modern, clean facilities and good amenities.
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Peter, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, excellent amenities, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Kinjal Shah General Manager

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Lizbeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nicely upgraded and great location
Stayed 2 nights in Nov 2023
Response from GM on 19 Nov 2023
Dear Lizbeth,Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again.Best,Kinjal ShahGeneral Manager

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff but the Bed…
The staff were very nice and helpful. Our only complaint was the bed, they were HARD. We woke up very stiff.
Stayed 1 night in Nov 2023
Response from GM on 18 Nov 2023
Dear Lauren,Thank you for noting our great staff, but I'm sorry that our beds were not to your liking. We value all your feedback and your patronage.Sincerely,Kinjal ShahGeneral Manager

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Laura, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Kinjal Shah General Manager

10/10 Excellent

Fidel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! I highly recommend.
Stayed 1 night in Nov 2023
Response from GM on 6 Nov 2023
Dear Fidel, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Kinjal Shah General Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly & the location was perfect for NBA Kings game.
Stayed 2 nights in Oct 2023
Response from GM on 6 Nov 2023
Dear Jennifer, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Kinjal Shah General Manager

10/10 Excellent

Anastasiya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean. Friendly staff.
Stayed 1 night in Oct 2023
Response from GM on 31 Oct 2023
Dear Anastasiya,That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best,Kinjal ShahGeneral Manager

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give it a 4 starts because I was there two days and they did not refill my coffee or refreshed my room when I left the card at the door. Later in the evening I called downstairs for a few Splendas and creamers for a at night, I waited for 25 minutes and no one came to deliver or check on me. I had to go downstairs to get them myself. Otherwise it would have been excellent.
Stayed 2 nights in Oct 2023
Response from GM on 20 Oct 2023
Dear Jose, I’m happy to learn that you enjoyed your overall stay and our hotel. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. We appreciate the feedback and hope to have you back for a flawless stay next time. Best, John George General Manager

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The valet parking was good.
Stayed 4 nights in Oct 2023
Response from GM on 15 Oct 2023
Dear Iris,It is wonderful to hear that you enjoyed your stay and our valet service. Thank you for staying with us and leaving us feedback. Please visit us again soon!Best,John GeorgeGeneral Manager

8/10 Good

Robert

Stayed 1 night in Oct 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
we stayed at this property for one night to attend a concert at Golden one Center. Excellent place to stay and if you’re going to a show. I had one issue that was very stressful and that was parking. I knew parking was included however it did not specify that the parking was not on site. My navigation took me right to the front of the hotel and with all the traffic at that time of day, the area in front of the hotel is very closely followed by a dead end. There were cars parked on both sides of the street and I was trying to navigate my big 4x4 Dodge ram. My husband was not with me it was myself and my daughter-in-law. I must not have been the only one who was confused because there were other cars behind me and we all had to turn around but it felt like I must have made a 10 point turn to turn my truck around. Lol. Went back around the whole block and tried to call the hotel but nobody answered. Pulled back in front of the hotel so my daughter-in-law could jump out and ask someone where we are supposed to park. They offer valet parking for $45 for the day. In that moment, it was worth it to me and I probably would have paid $100. Lol. Once we parked in front of the hotel and the valet got my information everything was smooth and easy. Period the accommodations were very nice. The staff was nice. I had no issues at all. Just wanted to mention the parking to save someone else any confusion. I definitely recommend this property.
Response from GM on 15 Oct 2023
Dear Jean,Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff; I will be sure to share your kind comments. We look forward to seeing you on a return trip.Best,John GeorgeGeneral Manager