Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly) | Individually furnished, desk, laptop workspace, iron/ironing board
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Reviews of SureStay Plus Hotel by Best Western Rocklin

2.5 out of 5
SureStay Plus Hotel by Best Western Rocklin
4480 Rocklin Rd, Rocklin, CA

Reviews

6.4
Rating 10 - Excellent. 254 out of 1001 reviews" "
Rating 8 - Good. 222 out of 1001 reviews" "
Rating 6 - Okay. 174 out of 1001 reviews" "
Rating 4 - Poor. 157 out of 1001 reviews" "
Rating 2 - Terrible. 194 out of 1001 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kaitlyn

Travelled with partner
Disliked: Property conditions & facilities
Room is definitely aged. Clean but bed was sunken in the middle.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Liked: Staff & service
Ok place
Stayed 1 night in Apr 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, property was clean, staff were friendly, full breakfast in the morning with eggs and potatoes and waffles, easy access ice and water right off the lobby.
Stayed 3 nights in Apr 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons first: Traffic noise was noticeable in the room Difficult to find outlets for fast charge adapter Pros: Room was clean Comfortable and well kept furnishings, but slightly worn. No surprise charges on check out
Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness
Room was upgraded and we loved it!
Stayed 3 nights in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for your stay! We are glad you enjoyed the upgraded room. We look forward to having you again!

6/10 Okay

Jeff

Disliked: Cleanliness, property conditions & facilities
Just discouraging what $100/night gets. I mean it was mostly okay. Found a curly/short hair in the shower, hallways wee not vacuumed well, noisy stairwell door just outside mine, rug was only semi-vacuumed, but worst was that the swing-lock (one that really secures door against someone hacking the card key lock) was broken.
Stayed 1 night in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for you feedback and response. We will take this feedback to account, and we strive to make changes that will better impact future visits.

10/10 Excellent

Lisia, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay, the hotel is nice, but it can be nicer, by fixing it up. But we did enjoy breakfast and coffee all day. We also love how close the restaurant was to the hotel, we love one restaurant next door to the hotel it was healthy and great services
Stayed 2 nights in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for your feedback. We will take these comments into consideration, and strive to better ourselves for future stays. Thank you very much for staying with us

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived late at night and the front desk was on break. When she returned she seemed put off. The general lack of customer service was uninviting.
Stayed 1 night in Apr 2024
Response from Jaspher B. on 8 Apr 2024
Hello AndrewSorry about your experience with my Front Desk. Can you please tell me when you arrived? Thank you

10/10 Excellent

Paul

Stayed 2 nights in Apr 2024

10/10 Excellent

scottijo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved yahmaymah at the front. She was so sweet and accommodating. The breakfast was really good. Would stay again.
Response from -Management on 13 Apr 2024
Thank you for your kind words! We will let Yemimah know that you appreciated her care to your stay. We look forward to having you again!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Good service,
Stayed 1 night in Apr 2024
Response from -Management on 13 Apr 2024
Thank you for your feedback! Thank you for your stay!

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024

8/10 Good

Mike

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weekend evening clerk was very nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Staff & service, amenities
Room was clean but bathroom smelled a bit mildewy. Overall nice stay - very good breakfast and right by the freeway.
Stayed 1 night in Mar 2024
Response from -Management on 27 Mar 2024
Good Afternoon Diane. thank you for your stay and your review. We are glad you enjoyed our breakfast. We will work hard to improve ourselves based on your concerns. Thank you very much!

6/10 Okay

Esteban

Stayed 1 night in Jan 2024

8/10 Good

Samantha, Chico

Liked: Staff & service, amenities, property conditions & facilities
The hotel isn’t perfect, but it’s great for the price and the staff was very nice and accommodating and went above and beyond to help us during our stay which was due to unfortunate circumstances
Stayed 2 nights in Mar 2024

10/10 Excellent

Durie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Right off freeway.. centralized.. inexpensive solid hotel.. 2nd time staying.. no issues..
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eric at the hotel front desk is always a pleasure. Breakfasts are really good, especially the coffee and waffles!
Stayed 1 night in Mar 2024

10/10 Excellent

Chunyan, Reno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eric at the front desk was able to accommodate my needs and upgrade my room with free of charge. It is much appreciated!
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Stayed 1 night in Mar 2024
Response from -Management on 14 Apr 2024
We are so sorry to not have met your expectations, please let us know if there is anything we can help with, or any comments you would like to leave.

4/10 Poor

Dennis

Disliked: Staff & service
.
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Stayed 1 night in Mar 2024

6/10 Okay

Loredana

Travelled with family
The carpet is very old!
Stayed 2 nights in Mar 2024
Response from -Management on 13 Mar 2024
Hi Loredana,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a nice place . What i didn't like was the broken elevator and the noise of something like slamming of doors. Front desk Eruc and Jemmaih were excellent and manager was very nice.
Stayed 2 nights in Feb 2024
Response from -Management on 3 Mar 2024
Hi Mary,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Heather

Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
Our room was facing the freeway and was very noisy
Stayed 1 night in Feb 2024
Response from -Management on 3 Mar 2024
Hi Kevin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

2/10 Terrible

craig

Stayed 2 nights in Feb 2024

6/10 Okay

Tim

Travelled with family
Liked: Cleanliness
Breakfast was good for a buffet. Potatoes, eggs, sausage, waffle, yogurt, cereal... Some staff was friendly others ignored a friendly, "hello". The room smelled clean, but the halls have an old cigarette smell. The road noise on the freeway side is substantial as is the sound of doors closing.
Stayed 2 nights in Feb 2024
Response from -Management on 21 Feb 2024
Tim,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Good

Becky

Stayed 3 nights in Feb 2024
Response from - Management on 21 Feb 2024
Hi Becky,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Good

Christopher

Liked: Amenities
Was a good hotel. Nothing spectacular but a good quality hotel.
Stayed 2 nights in Feb 2024
Response from -Management on 21 Feb 2024
Hi Christopher,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Pietro

Stayed 1 night in Feb 2024
Response from Jaspher on 21 Mar 2024
thank you so much for you ratings. I'm glad we finally got 5/5 and corrected all of your needs. Thank youJaspher

8/10 Good

Andrew

Liked: Cleanliness, staff & service
It was a good room for the value. But they are under renovation.
Stayed 2 nights in Feb 2024
Response from - Management on 11 Feb 2024
Hi Andrew,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and hardworking. There was a really bad storm and power went out for almost a whole day and they put tealights in the stairwells and did a lot of stairs helping people get into rooms and keep us safe. And the breakfast every morning was very well done and lots to eat and kept clean. Well done ladies and gentlemen.
Stayed 6 nights in Jan 2024
Response from - Management on 11 Feb 2024
Hi Colleen,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

6/10 Okay

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room was nice. Walls are VERY thin - you can hear everything everyone says. The power was out (not their fault - bad weather), but we had to go buy a lantern or sit in the dark
Stayed 1 night in Feb 2024
Response from -Management on 11 Feb 2024
Hi James,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Waldothemecanic

Stayed 2 nights in Jan 2024

6/10 Okay

leocadia

Stayed 1 night in Feb 2024
Response from -Management on 11 Feb 2024
Hi Leocadia,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Good

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: comfortable beds and pillows. Breakfast was great. Pet friendly and the location was convenient. Cons for me: no heated pool/spa. Located by the freeway and can hear the cars. Gap under the door allowed alot of light and noise in. outdated but I don't care about this.
Stayed 2 nights in Jan 2024
Response from -Management on 31 Jan 2024
Hi Sarah,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Good

Debbie

Liked: Cleanliness
The heating and air need an upgrade and more than one person working so if you need a blanket or something they can bring them it.
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Debbie,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Jules

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Wonderful service from the staff. Breakfast was good for the type if establishment and it was always warm to hot in temp. Only issue wouldn't be bad for rhe business; OVERBOOKED and crowded. 🙂
Stayed 2 nights in Jan 2024
Response from -Management on 31 Jan 2024
Hi Jules,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Rosemary,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

4/10 Poor

lisaialejandri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Lisa,Thank you for taking the time to give us your feedback. We are sorry that you did not have a pleasant experience at the hotel. We hope that you will give us a try the next time you are in town.Kind regards

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great 9 days.
Stayed 9 nights in Jan 2024
Response from -Management on 31 Jan 2024
Hi Brad,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

6/10 Okay

Haolin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
👌
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Haolin,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

8/10 Good

Didi

Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Didi,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

6/10 Okay

Keith

Liked: Property conditions & facilities
Staff were courteous prices were good place was clean
Stayed 2 nights in Jan 2024
Response from -Management on 31 Jan 2024
Hi Keith,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Efficient staff. Good breakfast.
Stayed 2 nights in Jan 2024
Response from -Management on 31 Jan 2024
Hi Robert,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

8/10 Good

Rylan

Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Rylan,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

6/10 Okay

Deann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice stagg, but hotel needs an upgrade
The staff was really nice and helpful. The rooms just need some upgrades. The bed was not comfortable and the blankets/comforer were very light.
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Deann,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,

10/10 Excellent

Ardy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and food was great
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Ardy,Thank you for your feedback! We're happy to hear that you had a pleasant stay. We look forward to seeing you again soon!Kind regards

8/10 Good

Gwendolyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Management on 31 Jan 2024
Hi Gwendolyn,Thank you for staying with us and taking the time to give us a review. Your feedback is important to us and we will work hard to assure better services.Kind regards,