Exterior

Reviews of Holiday Inn Express Hotel & Suites Lincoln, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1002 reviews" "
Rating 8 - Good. 256 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
Very clean
Stayed 1 night in May 2024

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean plus great staff
Stayed 2 nights in Apr 2024
Response from Merlyn on 29 Apr 2024
Thank you so much Robert,So, kind of you to say our hotel is very nice, clean, and great team members. Thank you again and hope to see you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Merlyn on 29 Apr 2024
Thank you so much Kathleen,We appreciate you and your business. Have a wonderful day and hope to see you again.

10/10 Excellent

Li Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you Li Yi for letting us know our hotel was convenient for you. We appreciate you and your business very much.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you very much Mary for your feedback 5 out of 5. We wishes you well and hope to see you again.

10/10 Excellent

Louise

Travelled with family
Great !!
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you so much Louise for making a comment about your recent stay. We appreciate it very much and we hope to see you again.

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in "new" condition. The staff was friendly and helpful. The room was spotless and fresh. It was also a very reasonable cost. I'll be back!
Stayed 1 night in Apr 2024
Response from Merlyn on 22 Apr 2024
Thank you so much Kenneth,We appreciate your feedback and we will certainly share with our team the comments. Thank you again.

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place
Stayed 1 night in Mar 2024
Response from Merlyn on 16 Apr 2024
Thank you very much Igor,So, nice of you to choose our hotel and we hope to see you again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and everything was clean. Staff was all very nice too
Stayed 1 night in Apr 2024
Response from Merlyn on 15 Apr 2024
Thank you so much Sandra,Truly appreciate you for mentioning our nice room, everything clean, and our nice team members too. Thank you so much.

4/10 Poor

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool and hot tub have been closed the all three times we have stayed the last 2 years. Time to find somewhere new to stay.
Stayed 1 night in Mar 2024
Response from Merlyn on 9 Apr 2024
Thank you William,We hope you have a good day.

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 1 night in Mar 2024
Response from Merlyn on 9 Apr 2024
Thank you very much Michael. We look forward to see you soon. Thank you and have a wonderful day.

2/10 Terrible

elizabeth

Travelled with family
Was very disappointed, drug homeless person eating at breakfast messing with food for 20 minutes, front desk so un friendly, this was my second stay, I won’t be back
Stayed 1 night in Mar 2024
Response from Merlyn on 1 Apr 2024
Truly apologize for the incident we will try to address it. Thank you again for bringing to our attention.

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly even at midnight. Thank you.
Stayed 1 night in Mar 2024
Response from Merlyn on 1 Apr 2024
Thank you very much Karen, we truly appreciate your kind words. I will be sharing it with the team.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the blackout shades!
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Kathy,I am so please that you loved the blackout shades.

6/10 Okay

Jeannie

Travelled with family
Liked: Property conditions & facilities
I had to pay over $300.00 for a nights stay. No water in the rooms.
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Jeannie,We appreciate you letting us know about your recent stay with us. We will truly revisit our services and amenities.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Comfortable bed and decent breakfast.
Stayed 1 night in Mar 2024
Response from Merlyn on 25 Mar 2024
Thank you Julie,We appreciate you for letting us know you enjoyed the comfortable bed and the breakfast.

8/10 Good

MARIDANE, San Anselmo

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient. Staff was friendly and we were check-in quickly. Bed was comfortable and room was very clean. It was disappointing to find that there was no soap or lotion in the bathroom and we used the bath wash in the shower instead to wash our hands. Breakfast was a bit limited and typical of what most hotels do now to cut cost. Maybe it was why there’s no soap or lotion in the bathroom.
Stayed 1 night in Mar 2024
Response from Merlyn on 13 Mar 2024
Dear Maridane,I am so sorry we didn't fully deliver the service we promised. I will make sure to work with all the departments to make sure everyone understands how much we valued you as a guest. Thank you again.

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Bias Break fast server, complaining some drinking too much coffee. I mean we paying.
Stayed 2 nights in Mar 2024
Response from Merlyn on 13 Mar 2024
We truly apologize for the comments and we will retrain our team member. Thank you again for letting us know.

2/10 Terrible

Shawn

Stayed 1 night in Feb 2024
Response from Merlyn on 20 Mar 2024
Thank you Shawn,We appreciate you taking the time to give us feedback and we hope we will do better next time. Thank you again.

4/10 Poor

Julienne, hayward

Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Julienne,Hope you have a wonderful day and hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service. My room was very clean.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Mark,We truly appreciate you for taking the time to let us know you enjoyed your clean room and our team members. Thank you again.

10/10 Excellent

James, Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in and out very easy.
Stayed 2 nights in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you James, we are so glad your arrival and departure was very easy. Hope you have a wonderful day.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access and super clean.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Michelle,We try to make sure our valued guests like you have an easy access and super clean rooms. Thank you very much.

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Merlyn on 23 Feb 2024
Thank you Reynaldo for giving us a great feedback.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay. All went well. Great nearby amenities. We went to concert at the the casino so this was perfect place just 1- minutes away.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Thomas,Thank you for letting us know you appreciate our amenities. So, glad you enjoyed the Thunder Valley Casino.

10/10 Excellent

Aliesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Got checked in early, very clean rooms.
Stayed 1 night in Feb 2024
Response from Merlyn on 4 Mar 2024
Thank you Aliesha,We appreciate you mentioning our very nice team, clean rooms, and early check in process. Thank you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility is conveniently located to the freeway with a good selection of restaurants and other businesses close by. The staff was very pleasant and helpful.
Stayed 2 nights in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you Karen,I am glad you have time to tour a little the area and enjoyed your recent stay. I hope you have a nice day.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean!
Stayed 2 nights in Feb 2024
Response from Merlyn on 13 Feb 2024
Thank you Robert, I will let our team know you enjoyed our clean hotel.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A safe place to stay in a high crime city.
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you so much Lawrence for letting us know our property is a safe place to stay.

10/10 Excellent

Clifton, Antioch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on 13 Feb 2024
Thank you Clifton,We hope we see you again in the near future.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Pedro,We appreciate you and your business very much.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Becky,We appreciate you giving us a score 10 out of 10. Hope to see you again.

10/10 Excellent

Beau

Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you Beau,We hope we will see you again and have a nice day.

6/10 Okay

Marilynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Elevator got stuck a few times
Stayed 1 night in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you very much Marilyn, We appreciate you staying with us and so sorry you were stuck for a few times in the elevator. Thank you for letting us know.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Merlyn on 13 Feb 2024
Thank you so much Richard,We hope you have a wonderful day and hope to see you again.

8/10 Good

jagdeep

Stayed 2 nights in Jan 2024
Response from Merlyn on 16 Jan 2024
Thank you very much Jagdeep, we hope you have a wonderful day.

10/10 Excellent

lisa

Stayed 1 night in Jan 2024
Response from Merlyn on 16 Jan 2024
Thank you so much Lisa for the scores 5 out of 5.Hope you have a wonderful day and look forward to see you again.

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was friendly and helpful.
Stayed 1 night in Oct 2023
Response from Merlyn on 16 Jan 2024
Thank you so much Carol for your feedback on our friendly and helpful team members. Hope to see you again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the property clean.
Stayed 1 night in Jan 2024
Response from Merlyn on 10 Jan 2024
Thank you Susan,We hope you are doing well and hopefully to see you soon.

8/10 Good

Evangeline

Travelled with partner
Stayed 1 night in Dec 2023
Response from Merlyn on 10 Jan 2024
Thank you Evangeline,Hope you are doing well. Thank you for leaving us a feedback.

8/10 Good

Mark

Very friendly and very clean area would stay at their facility again
Stayed 1 night in Dec 2023
Response from Merlyn on 10 Jan 2024
Thank you so much Mark,We appreciate you mentioning our friendly team and clean hotel. Hope to see you soon.

10/10 Excellent

Daniella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Friendly staff, conveniently located near The Venue and Thunder Valley Resort & Casino. Nice room, great rate.
Stayed 1 night in Dec 2023
Response from Merlyn on 10 Jan 2024
Thank you so much Daniella,We appreciate you and your business very much. We hope you are doing well and we will see you soon.

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on 26 Dec 2023
Thank you so much Irene, we appreciate the wonderful feedback.

8/10 Good

piper

Stayed 1 night in Dec 2023
Response from Merlyn on 16 Jan 2024
Thank you for choosing to stay with us. We appreciate you and your business very much.

8/10 Good

sophia

Liked: Cleanliness, staff & service, room comfort
Room was fine but a smell of smoking and stuffiness when we first got there. Had to turn on AC to get rid of it
Stayed 1 night in Dec 2023
Response from Merlyn on 26 Dec 2023
Dear Sophia,We truly apologize for the unfortunate smoked smell in your room. We truly sorry about the inconvenience . Thank you again for letting us know.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Merlyn on 20 Dec 2023
Thank you Aileen,We appreciate you very much.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merlyn on 20 Dec 2023
Thank you for a great feedback.

2/10 Terrible

Celeste, HOLLISTER

Stayed 1 night in Dec 2023
Response from Merlyn on 20 Dec 2023
Hope you are doing well.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Merlyn on 20 Dec 2023
Thank you very much Michael

10/10 Excellent

Maria Lizeth Mojica

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Merlyn on 20 Dec 2023
Thank you Maria,We appreciate your great feedback.