Lobby

Reviews of Comfort Inn & Suites Sacramento - University Area

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1001 reviews" "
Rating 8 - Good. 339 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Patti

Travelled with partner
Did not like the early construction in the morning in the next room
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Patti, We apologize for any inconvenience caused by the construction noise. Guest feedback is valuable to us for improvement purposes. Thank you for bringing this to our attention for future enhancements to our services and facilities.

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Just on busy road
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Richard,We regret any inconvenience caused by the hotel's location on a busy road. Your feedback is valuable and will be shared with our team for future improvements. Thank you for sharing your experience with us.

10/10 Excellent

Rosa

Liked: Cleanliness, amenities
Good area
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Rosa,We're delighted to hear you found our hotel's location favorable during your stay. Should you have any more feedback or need assistance, please feel free to reach out to our management team. We value your input!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024
Response from Manager on 11 May 2024
Hello Matthew,We appreciate your feedback on our hotel's location. If you have any further comments or suggestions, please feel free to contact our management team. Your input will help us continue to improve our services for all guests.

10/10 Excellent

Matthew

Fast & Friendly at check-in, Breakfast is a step up from most hotels and appreciated. The WiFi was the only issue I had and one that never figured itself out🤔
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Matthew,We're delighted to hear you enjoyed our friendly check-in and breakfast offerings. We're sorry to learn that you experienced challenges with the WiFi during your stay. Your feedback is valuable, and we encourage you to reach out to our management team directly for further assistance with this matter.

8/10 Good

Annette

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Annette, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Rangaraj

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay for one night. The stay was comfortable. Front desk checkin and checkout was a breeze. We got a 3rd floor room with 2 queen beds. Good breakfast with various options starts at 6 am. I reviewed various other places before choosing this one. Good value for money.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Rangaraj,Thank you for sharing your positive experience with us. We are pleased to hear that you found the check-in and checkout process smooth and enjoyed our comfortable rooms and breakfast options. We appreciate your choice and are delighted to know you found good value for your stay with us.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Matthew,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sandip

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Sandip,We are pleased to hear that you found our hotel clean and quiet during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable experience for all our guests. If you have any further comments or concerns, please feel free to contact our management team directly.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and parking was good , the only issues I had that all the restaurants close early due to homeless living in the area
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Gabriel,We appreciate your feedback on the cleanliness of the room and ease of parking. We regret to hear about your experience with the local restaurant hours. Please feel free to reach out to our management team directly to further discuss your concerns. Thank you for choosing to stay with us.

10/10 Excellent

Matthew

Liked: Staff & service, amenities, property conditions & facilities
Lication
Stayed 2 nights in Apr 2024
Response from Manager on 11 May 2024
Hello Matthew,We are sorry to hear about your experience at our hotel. Your feedback is valuable to us, and we will address the issues you encountered to improve our services for future guests. If you have any further comments or concerns, please don't hesitate to contact our management team directly.

2/10 Terrible

Dalila

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Dalila, We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific feedback you would like to share so we can address any concerns.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on 20 Apr 2024
Hello James,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service
The hotel was fine. Breakfast was good. Easy location. The shower water pressure was terrible/nonexistent.
Stayed 2 nights in Mar 2024
Response from Manager on 2 Apr 2024
Hello Cristina, We appreciate your positive feedback on our breakfast and convenient location. Your comments about the shower water pressure have been noted for future improvements. Thank you for taking the time to share your experience with us.

10/10 Excellent

Neng

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Neng,We're stoked you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon.

6/10 Okay

Marci

Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Marci, We're glad to hear you chose our hotel for your stay! If there are any areas where we could improve, kindly contact us directly so we can address them promptly. We value your experience and hope to welcome you back soon for an even better stay!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, & breakfast. All I want on my stay.
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Megan,We are pleased to hear that you appreciated our cleanliness, quiet atmosphere, and breakfast offerings during your stay. We aim to provide a comfortable experience for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to us.

10/10 Excellent

Elenoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is very convenient....close to the freeway.Safe environment
Stayed 3 nights in Mar 2024
Response from Manager on 15 Mar 2024
Hello Elenoa,We are pleased to hear you found our location convenient and the environment safe during your stay. We strive to provide a comfortable experience for all our guests. Should you have any further feedback or require assistance, please do not hesitate to reach out to management.

10/10 Excellent

Vanessa

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Vanessa,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the near future.

10/10 Excellent

Jeff, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Jeff,We are thrilled to hear that you had a wonderful stay with us! We appreciate you choosing our hotel for your visit and hope to welcome you back soon for another fantastic experience.

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Norma,We're delighted you enjoyed your stay with us! We hope to welcome you back soon for another memorable experience.

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service for the price
Stayed 3 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Melissa, We appreciate your positive feedback and are delighted to hear that you found our service satisfactory. Thank you for choosing our hotel for your stay.

8/10 Good

Devan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sacramento State University.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Devan,We are glad to hear that our hotel's location near Sacramento State University was convenient for your visit. We appreciate your feedback and hope you had a pleasant stay with us. Thank you for choosing to stay at our hotel.

4/10 Poor

patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello patrick,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you would like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future for an improved stay.

10/10 Excellent

Frances

Stayed 1 night in Feb 2024
Response from Manager on 23 Feb 2024
Hello Frances,We are thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your positive rating and look forward to welcoming you back in the future!

2/10 Terrible

CARRIE

Disliked: Room comfort
Stop slamming the door
Given room 128 All night the emergency door was slamming. I got no sleep and checked out at 3:00 am
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello CARRIE, We apologize for the inconvenience you experienced during your stay. Guest feedback is crucial for us to address any issues promptly. Feel free to reach out to our management team to discuss your experience further. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Stephen,We are absolutely thrilled to hear that you had a flawless stay with us! It was a pleasure having you as our guest and we are delighted that everything exceeded your expectations. We look forward to welcoming you back in the future.

6/10 Okay

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I should say my stay was very enjoyable. The staff was very nice and friendly. Quick and easy check in process. One thing I should say though is that the rooms are a little bit outdated comparing to other places I have stayed at but that’s nothing too major, overall. Another thing is, most hotels provide with shampoos, hair conditioners as well as body wash, however in my room I didn’t get a body wash, I’m not exactly sure if it’s always like that or they just forgot to include the body wash in my room. That and a little bit outdated room style is the reason why I didn’t put all 5 stars but in general I enjoyed my stay here. A very nice and clean hotel.
Stayed 7 nights in Jan 2024
Response from Manager on 14 Feb 2024
Hello Roman, Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff to be friendly and had a smooth check-in process. We appreciate your comments regarding the room style and amenities. We strive to offer comfortable accommodations and will take your feedback into consideration for future improvements. We're glad you enjoyed your overall stay and found our hotel to be clean. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Will to in a pinch.
Property was good for the trip. Getting out and back is difficult due to traffic patterns. Not great dining options close.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Daniel,Thank you for choosing our property for your trip. We understand that traffic patterns can sometimes be challenging in our area, but we appreciate your understanding. While we don't have dining options within close proximity, we do offer a variety of on-site dining selections for our guests to enjoy. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Danielle

Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Danielle,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

8/10 Good

Sabrina

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Sabrina,Thank you for choosing our hotel for your recent stay. We appreciate your rating and are glad to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and Clean
Very clean hotel. Felt safe in a mostly industrial area.
Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Jennifer,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that our hotel met your expectations in terms of cleanliness and safety. Our team works hard to provide a comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Lexus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Lexus,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. If there is anything else we can do to make your future visits even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Marc, Roseville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the hotel. The staff was helpful.
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Marc,Thank you for choosing our hotel for your stay. We greatly appreciate your positive feedback on our location and helpful staff. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jackie, Magalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful. Room was as described online- clean and comfortable. Towels were large and soft. My only negative was that the room didn't have a microwave, as described online. Not a huge deal for a one night stay, but it would've been nice to be able to heat water for a cup of tea or make some instant oatmeal if you missed the breakfast buffet time in the morning. We got to the breakfast as they were closing up, but was able to get some juice and cereal. Not sure what else was offered.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Jackie,Thank you for taking the time to leave us feedback about your recent stay. We're pleased to hear that our staff provided excellent service and that you found your room clean and comfortable. We apologize for any inconvenience caused by the missing microwave in your room. We appreciate your understanding and hope that you were still able to make the most of your stay. We value your feedback and will take it into consideration for future improvements. We hope to welcome you back again in the future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Wonderful staff. Thank you.
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Christopher,Thank you for your kind words! We are delighted to hear that you found our hotel clean and our staff wonderful. We strive to provide a memorable experience for all our guests. We hope to welcome you back again in the future.

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello guadalupe,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to enhance your future stays, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Frederick

Travelled with family
Liked: Amenities
We stay here each time we go skiing
Stayed 2 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Frederick,Thank you for choosing our hotel as your go-to accommodation during your ski trips. We appreciate your loyalty and value your continued patronage. If you have any specific feedback or suggestions, we encourage you to reach out to our management team directly. We look forward to welcoming you back on your next visit.

10/10 Excellent

Frederick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time we’ve stayed here. Indoor pool & hot tub are nice in cold weather and feel great after skiing. Great staff. Nice breakfast.
Stayed 2 nights in Jan 2024
Response from Manager on 17 Jan 2024
Hello Frederick,Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay with us, particularly the indoor pool, hot tub, and our breakfast. Our team takes pride in providing excellent service, so we're glad they made a positive impression. We hope to welcome you back for a fourth visit soon!

2/10 Terrible

jacob

Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Amenities
The beds where uncomfortable me and the wife didn't sleep well
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello jacob, Thank you for sharing your feedback regarding the comfort of our beds. We appreciate your input and will pass it along to our team for review and improvement. We apologize for any inconvenience caused and hope that overall, you had a pleasant stay with us.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Jan 2024
Response from Manager on 16 Jan 2024
Hello Megan,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Jorge,We are thrilled to hear that you had an exceptional experience during your stay with us! Our team strives to provide top-notch service and create memorable moments for our guests. We hope to have the pleasure of welcoming you back again soon.

4/10 Poor

Darla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean but i was woken no less than 4 times by other guests or outside people
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Darla, Thank you for providing feedback on your recent stay. We apologize for any inconvenience caused by noise disturbances during your visit. We strive to maintain a peaceful environment for all our guests and will address the matter with our team. We appreciate your understanding and hope to welcome you back in the future for a quieter experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was ready when we arrived room was clean and comfortable. Staff was cordial and polite. Wife had surgery scheduled at 5AM found staff in kitchen to open door and let us out. stay was OK with no negatives.
Stayed 2 nights in Jan 2024
Response from Manager on 10 Jan 2024
Hello Michael,Thank you for taking the time to share your positive experience with us. We are pleased to hear that you found your room clean and comfortable, and that our staff was cordial and polite. It's our pleasure to accommodate our guests' needs. We appreciate your kind words and hope to welcome you back to our property in the future.

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is superb.
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Alfonso,We're thrilled to hear that you enjoyed our breakfast! It's our goal to provide a delightful dining experience for our guests. We appreciate your feedback and hope to welcome you back in the future for another superb stay.

2/10 Terrible

Jeffery

Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Jeffery, We're sorry to hear that your experience at our hotel wasn't up to your expectations. We would appreciate it if you could reach out to us directly so that we can address any specific issues you may have encountered. We value your feedback and would like the opportunity to make it right.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities
I LIKED THAT IT HAD AN INDOOR POOL; FAMILY FRIENDLY
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Nancy,Thank you for sharing your positive experience with our indoor pool! We strive to provide a family-friendly environment for all our guests. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Carmile

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to stores and restaurants.
Stayed 4 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Carmile, We're delighted to hear that our hotel's convenient location near stores and restaurants added value to your stay. Our team takes great pride in selecting prime locations to enhance our guests' experience. We hope you had a memorable time exploring the area and would love to welcome you back for another enjoyable visit.

8/10 Good

Beatriz

Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Beatriz,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Judy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
GEEs, just want to let everyone know that when staying here at this hotel, ya better count ya blankets and pillows. Theu take a deposit for your stay and than when u check out, BEFORE they can give you your deposit back, they have someone go check the room you stay in to make sure all blankets, pillows and bed sheets is there. I have never ever have to counter anything like this before, where before u leave some have to go check your room. So something you guys need to know, count how many bed sheet, pillows and blankets you get because they will take it out of your deposit if its not all there. I usually take extra pillows and blankets and never thought this will happen to me.
Stayed 2 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Judy,Thank you for sharing your experience with us. We appreciate your feedback. Our hotel conducts a standard inventory check to ensure all amenities are accounted for after each guest's stay, in order to maintain the quality of our rooms. We apologize if this policy was not communicated clearly to you during your visit. We will take your feedback into consideration and make sure that our procedures are explained more thoroughly to future guests.