Search Hotels with a View in Rye

"There was a mix up and some confusion with the booking date. Louise at reception was exceptionally friendly and resolved the issue by upgrading us to another available room on short notice. I received a call from a person from the hotel after checkout — not particularly phone friendly — demanding my credit card to make another payment. I would recommend this person is trained in being more approachable and clearer on the phone. The booking date was amended with the booking agency and the problem...