Running Springs Holidays from £673

Great place if all you want is a reasonable room. All new, clean and well maintained

Clean but the rooms were really small. Also the lighting system was cool but couldn’t turn off the light under the sink. When I called the front desk for help they weren’t able to assist had to sleep with the light on all night.

Upon arriving to the hotel i noticed the room next to me had two inches of standing water all throughout the room next door to me. I brought my concerns to the front desk when I noticed that my neighbors came back from wherever they had been to find their front door to their room wide open and staff had been in there without their knowledge. So I notified the office I was uncomfortable with this and could I move rooms and was told I was unable to move rooms because they had no other availability. So I decided to stick it out and try to make the best of it. I wake up the next morning take a shower, my child uses the restroom and then sewage starts backing up in the bathtub and leaking out the walls and out of the toilet. I notified the front desk I told them they had permission to enter the room because I needed to be at my convention. Upon arriving back at the hotel that evening I enter my room it looks like it has been cleaned upon further inspection I find all of my belongings are completely soaked with what appears to smell like sewer water. My worst nightmare has come true. They were not helpful they told me I could take my clothes to a laundromat. I had no clean clothes and neither did my small children. I had to pack them up at 830pm and try to find another hotel for the night as this is completely unsanitary and unacceptable

The location was nice - quiet but still close to food and sights. The room itself was quite basic. Comfortable but small; nothing to write home about. No elevator (but they did have a luggage elevator). The staff was friendly and welcoming.

No room issues. Room was clean. Good location. Needed to go to desk for ice. Needed better instructions at arrival for weekend garage operation.