Rousset Holidays from £674

Great locations, amenities and service.

all was close to perfect, we already schedule to enjoy again "Les Lodges Sainte-Victoire Hotel & Spa".

We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season.

The property was closing for the season and many amenities and facilities were already close. We did not know that and paid for it.

Overpriced for the state of the property and service - shower was broken (which we reported and the staff simply forgot to report for maintenance), limited amenities (paper cups provided for tea/coffee), average customer service, room was next to a main road which was very noisy (not the hotel’s fault but when everything else was so average the noise was pretty frustrating).