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Reviews of The Originals City, Hôtel Notre Dame, Rouen

3 out of 5
The Originals City, Hôtel Notre Dame, Rouen
4 rue de la Savonnerie, Rouen, Seine-Maritime

Reviews

7.6

Good

Rating 10 - Excellent. 74 out of 359 reviews" "
Rating 8 - Good. 163 out of 359 reviews" "
Rating 6 - Okay. 91 out of 359 reviews" "
Rating 4 - Poor. 24 out of 359 reviews" "
Rating 2 - Terrible. 7 out of 359 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Veryan

Travelled with family
Liked: Cleanliness
One night stop off so family room worked. Breakfast would of been good if there had been any left. Overall did its job. We parked at opera theatre parking 5 mins walk. Rouen lovely.
Stayed 1 night in Jul 2023
Response from Helena on 30 Jul 2023
Hello, We are sorry that you had that experience during breakfast, we remind you that you can always count on the reception service if there is anything you need or is missing. We are glad to read that you were satisfied with the room and your stay in general. Please know that we take your comments into account to improve the service. Best regards, Helena

8/10 Good

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from La réception on 30 Jun 2023
Merci pour votre commentaire.Bien cordialement

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from La réception on 27 May 2023
Thanks for your review.We are happy to satisfy youWe hope to see you again in our hotel for your next stay.Kinds regards.

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
1/2 block from the Seine River in a highly walkable lovely city. Close to the historic medieval heart. Do not miss the opportunity to stop at the Bacchus bar which is 1/2 towards the river. Excellent charcuterie and wine. The hotel is small, quiet and very accommodating.
Stayed 2 nights in May 2023
Response from Helena on 15 May 2023
Thank you so much for your comment. We are pleased that you had such an enjoyable experience in the city and in our Hotel. Looking fordward to welcome you again!

8/10 Good

Morgan

Stayed 1 night in Sep 2022
Response from La réception on 23 Sept 2022
Merci de votre note.Bien cordialement

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay for one night
Clean, but plain hotel. Front desk was friendly. Parking and navigating the streets of Rouen was an terrifying adventure for an American tourist.
Stayed 1 night in May 2022
Response from La réception on 9 Jun 2022
Thanks for your review. Kinds regards

6/10 Okay

Serge

Business traveller
Liked: Staff & service
Stayed 1 night in Mar 2022
Response from La réception on 29 Mar 2022
Merci de votre commentaire

6/10 Okay

Steve

Stayed 4 nights in Nov 2021

6/10 Okay

Toby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is clean and modern. Family suit consists of two separate rooms, one with a queen size bed the other, a double. Both with bathrooms. Linkage between them a bit awkward as both doors are sprung-loaded ‘main doors’ which continuously try to close. Overall the hotel is clean and modern fitted and the staff friendly. No AC made the stay rather too hot and stuffy. We resorted to opening the window later in the night which helped a bit as wasn’t too loud outside. Great central location
Stayed 1 night in Aug 2020
Response from la réception on 22 Aug 2020
Dear, thanks for your review. We have launch the project to install the AC but we need the authorization of our co ownership. We also have a family room with 2 queen bed in on room but only bookable by phone. we hope to see you in our hotel for your next stay in Rouen. Kinds regards. La réception

6/10 Okay

LYNN

Liked: Cleanliness, staff & service, room comfort
Good location, no parking
Very good location right in the heart of things. Reception friendly and obliging. Don't be fooled by claims of parking... 15 euros for 24 hours a 10 minute walk from the hotel. Not at all disability friendly.
Stayed 1 night in Dec 2019
Response from la réception on 18 Dec 2019
Thanks for your review. Kinds regards.

8/10 Good

carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for budget travlers
This is a small, old hotel 2 short blocks from Cathedral. Area in transition. My room had corner windows on 1st floor...yeah. Daughters room on 5th had been renovated with fresh color. She did not like my old red and dark gray! You get what you pay for. Shower over high side tub. Plenty hot water and pressure. Dried my loungerie on the radiator...no hot towel rack. Stored luggage a few hours at front desk after check out. Thanks. Los Angeles budget travlers
Stayed 2 nights in Nov 2019
Response from La réception on 11 Nov 2019
Dear, Thanks for your review. We note all your remark for our renew. We hope to see you again in our hotel for your nest stay in Rouen. Kinds regards.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property clean and friendly staff. In good location walking distance to lots of restaurants. Only complaint is very noisy and very loud bar on corner across the street people out drinking and loud until 4AM! So did not get much sleep. Unfortunately the hotel has no control over what happens outside of the hotel. But all in all a nice place.
Stayed 1 night in Sep 2019
Response from la réception on 31 Oct 2019
Thanks for your review. our Apologies for the noise in the street due to the area (lot of Bar or pub) Kinds regards.

10/10 Excellent

MATHEUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from la réception on 31 Oct 2019
thanks for your note.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
Location, location, location.....right in the centre, close to cathedral, very friendly and helpful staff, spoke good English. Only issue is the heat, no aircon at property (and not advertised as having it so i should have been aware) but the room retained so much heat it was tricky to sleep. If you are visiting outside of high temperature season then would recomend.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, very competent and helpful stuff, excellent location
Stayed 1 night in Jun 2019

4/10 Poor

Bosco, Paris, FR

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
After getting settled in my room I went to the bathroom and found the toilet clogged with, you know, inside. I complained about it at the reception and this very nice lady transferred me to another room, which was a little bit better. The overall cleansing of the whole place is very undesirable. The reception closes at 9 pm. One day I came back to my room around 8 pm and my electronic key didn't work. I had to walk down 3 stores after a long day walking, to complain and the nice lady gave me another key... mmm... not pleassant.
Stayed 3 nights in Apr 2019

8/10 Good

Paul, Lille

Liked: Staff & service, room comfort
Excelent location for sightseeing. Unreliable Wi-Fi. No elevator. Dirty carpet in the room and decor is dated. Comfortable bed. Very friendly staff on reception.Tea/coffee is provided. Generally good enough for overnight stay.
Stayed 1 night in Oct 2018
Response from Emma - La réception on 26 Nov 2018
Good Morning Paul, I would like to thank you for this comment. We know that our establishment is a old, but we welcome you as our familly. I am staying at your disposal for any requests. Do not hesitate to contact us, for a further stay in Rouen Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Frédérique Hanssens Responsable d'exploitation on 30 Oct 2018
Bonjour, Nous vous remercions d'avoir pris le temps de laisser un avis sur notre établissement. Nous serons heureuse de vous accueillir lors d'un prochain séjour à Rouen. A bientôt,

8/10 Good

shaun, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel with friendly staff and good amenities. A good selection for breakfast and good coffee. The room was comfortable and clean with little noise. Close to the Cathedral and restaurants but not too close.
Stayed 1 night in Sep 2018
Response from Frédérique Hanssens Responsable d'exploitation on 26 Oct 2018
Good Morning, We would like to thank you for this nice opinion on our establishment. We will be happy to welcome you during a futur stay in Rouen.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good staff, cheap but clean.
Great location in centre of city. Easy access to everywhere. Easy parking. Hotel rather tired, although clean and staff very good. No air conditioning but fan provided. Very cheap @ €65 per night, so probably would stay again.
Stayed 2 nights in Aug 2018

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Adjoining rooms are great for a family as they are behind one door. Too hot though, needs air-con.
Stayed 1 night in Jul 2018

2/10 Terrible

Joyce

Disliked: Property conditions & facilities, room comfort
The staff was nice and this is the only positive thing about the hotel. The location is good but the hotel by itself is terrible... no air conditioning...no elevator small room with no closets... pple streaming on roads until 3:00am and u can t sleep bcoz of the voice getting to the room... the bathroom is terrible and not working properly
Stayed 1 night in Jul 2018
Response from Frédérique Hanssens Operating Manager on 9 Aug 2018
I discover your comment with sadness. We are not equipped with air conditioning, but fans are available at the reception. We have no lift, but we climb your bags in your room on check-in and we took it to the reception on check-out. I regret to read your remarks after your stay while on site, we could have found solutions to accompany you at best. I hope you enjoyed your discovery of Rouen.

10/10 Excellent

Alexander, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! Nice location! Nice stuff! We like to stay there!
Stayed 1 night in Jun 2018

8/10 Good

CRM, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose the hotel because of location. I nailed it!!! My stay would be very short and I wanted to be very close to all points that mattered to me. It was the best choice. There is no elevator, which to me was perfect as I had very light luggage and I do not matter climbing stairs. Good choices at breakfast buffet. I walked to train station ( not too close, but with light luggage was very easy)
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
HOTEL Rouen Notre-Dame
Easily accessible to the delights of historic town. Easy walk from railway station or Flix Bus across the river. Hotel good value. Staff friendly and helpful. Negatives - bathroom facilities a little tired and in need of maintenance - shower /tap diverter didn't work properly.
Stayed 2 nights in May 2018

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location between Paris and Normandy coast
We booked one room and got two for the price because they are small. They were conjoined and private - with two bathrooms as well. Nice quiet place with a breakfast that is well worth the money for what you usually get in this part of Europe. It was just a quick stopover between Paris and the Normandy coast, but nice and a good value.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location easy parking very helpful staff
Stayed 1 night in Mar 2018

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Reasonable hotel close to the city center, though the drawback is the noise at the city.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
It is an average hotel but very clean and great location near the cathedral. Perfect for a quick overnight.

8/10 Good

Francesca

Liked: Staff & service
Great location
The hotel staff were SO lovely and helpful. Unfortunately I had a stomach bug and they let us leave the room a little late and generally helped my husband. The last time we stayed in the hotel was 2011, it's been a little updated since, some rooms are better than others. Overall the beds are comfy, it's quite clean but the only thing I'd change would be the pillows. Mine was like a pancake. Other than that they were great.

4/10 Poor

ET, California

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
close to the cathedral but that's all
No lift and don't expect help from the staff. Room was what I would call one step up from a hostel. Very sparse, few outlets, miniscule bathroom that reminded me of a cruise ship or dorm room. Couldn't turn in the shower without bumping the controls.
Response from Sarah on 25 Aug 2016
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Stephen, Suffolk

Disliked: Property conditions & facilities, room comfort
Nice place shame about the room
Room was hot and small the bathroom had a small bath with defective shower and they had forgotten to load the toilet tissue so we had to ask
Response from General Manager on 25 Aug 2016
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Xiang ling

Disliked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Central, cheap but basic hotel.
Very basic hotel which did the job. We were looking for a stopover hotel on the way back from Lyon, in a central location, for a reasonable cost and this fitted the bill. There is no AC in the room so we had to sleep with the window open which was not a problem. If you are not after anything flash then this hotel is ptetty good.
Response from Aude on 1 Aug 2016
Thank you for completing the survey regarding your recent stay in our hotel. Your comment is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us to deliver a better experience for you and other guests in the future. We hope you will come back and see us again soon. Best regards Sarah Reception

6/10 Okay

Retired, Atlanta, GA

Liked: Room comfort
Just OK
Clean but dated. Comfortable for one person. Fourth floor with no elevator. Wait at desk for staff.

4/10 Poor

Anne and John, Australia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cheap, but not value for money.
We stayed here only one night on our way through Rouen, so were just looking for a simple inexpensive stopover. The rooms are very basic as expected but the bed and linen was sub standard...sheets were almost thread bare. The bathroom was generally clean but seemed to have had a quick wipe down and needed a scrub! Location was accessible but generally dingy. Staff very friendly but overall would not recommend this place Even as a cheap and cheerful stopover, we didn't think it was value for money.
Response from Sarah on 11 Jan 2016
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will using the feedback you gave us to make improvements to ensure we offer a better experience. I hope that you will consider staying with us again so that we can have another chance to provide with a better experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, really close to the centre and the cathedral.
Response from Gaelle on 11 Mar 2016
On behalf of the Notre Dame team , we thank you for taking the time to answer our survey. Your satisfaction is very important to us, and we will use your observations to make improvements , to be sure to offer a superior experience to our guests in the future. Sincerely, Gaelle - Reception

6/10 Okay

Verified traveller

Liked: Cleanliness
Response from Aude on 12 Mar 2016
Au nom de toute l'équipe du Notre Dame, nous vous remercions d'avoir pris le temps de répondre à notre questionnaire. Votre satisfaction est très importante pour nous, et nous utiliserons vos observations pour procéder à des améliorations, afin d'être sûrs de proposer une expérience de qualité supérieure à nos hôtes à l'avenir. Cordialement, Gaelle - Réception.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Edward, Tamworth, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect locale!
I was in Rouen for the Joan of Arc festival and this hotel was perfectly situated! Friendly staff who gave me a map and found out festival details on the internet was a good start. My bedroom had a superb view of Rouen Cathedral and was comfortable with a nice hot ensuite shower. Breakfast was reasonably priced and set you up for the day. All in all a great little hotel within a two minute walk of the Cathedral so perfectly situated!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL IS CLOSE TO ALL THE SIGHTSEEING, VERY CONVENIENT

4/10 Poor

Edwin, Crystal Lake

Disliked: Staff & service, property conditions & facilities
Below average
No elevator for five story hotel. Fairly run down. Rooms were clean.

8/10 Good

Jessica, Baltimore, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
We had such an amazing stay at this hotel. It is in a perfect location. Walking distance to the Church, and a 10 minute walk to the restaurants and shopping. The staff was so friendly and helpful. We left a suit jacket in the closet and they held it for us to pick up the next day after we had left. The room is small, but we were prepared for that. The bathroom had a toilet that was a little bit higher that normal.... Our feet dangled from it (and were 5'8" and 6') and were concerned it might just fall off the wall. But it was fine. The only downfall is there is no air conditioning units in the room. We were lucky to have great weather that wasn't too warm and we slept with the windows all open. We were woken up in the middle of the night from a car with extremely loud music and bass, which was frustrating. Otherwise we had a great stay.

8/10 Good

valeria, Geneva

Liked: Cleanliness, staff & service
overall good
the hotel is a bit dated but clean, is extremely well located and you can walk everywhere. the car park is the one for the cathedral so you have to pay every time you go out. the walls are very thing so you can hear EVERYTHING from the other rooms.

6/10 Okay

Verified traveller

Liked: Staff & service
Nice hotel
Nice location, staff pleasant. Overall, good value for money. Biggest downside was the thin walls - we could hear our neighbour blowing his nose and talking on the phone.

8/10 Good

Lisa, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location, nothing flash but would stay again. Staff super helpful