Ross Lake Park

Families look elsewhere - I booked a one bedroom that in all photos on the hotel’s website has a wall and door between the kitchen space and the bedroom. The room we were given only had thin sliding translucent panels between the bedroom and the kitchen space so anyone sleeping in the bedroom could see and hear everything in the kitchen space. My parents also booked a one bedroom and got the same sliding translucent janky panels instead of an actual bedroom. I reached out to staff to ask if we were accidentally given the wrong room and were ignored for a while then they stated that the room is in fact a one bedroom despite it lacking a fire rated door and an egress window. At 10pm on our second night they offered us another room (we were only staying two nights and returning after our cruise). I requested a partial refund of $100 per night and confirmation on our return that we would get an actual one bedroom- four days later and no response from Natalia, the manager. Also our bathroom didn’t lock and had yet again one of those translucent sliding door instead of an actual door. Note: you also cannot get dropped off or picked up in the front because it’s a bus lane. You can only be collected from the back which has several steep steps and lacks a ramp for wheelchair/luggage use. Look and book elsewhere.

No AC, small hot room.