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"Great stay! Location is fantastic"

"The front desk staff was excellent. The rooms were clean and the hotel was very secure. The hotel is within walking distance to the beach, restaurants, and the shopping district. The only hang up was the included breakfast. The breakfast included with our stay had many pastries and packages of gluten free and vegan pastry options. When my wife tried to take a few of them for the road (about 10 euros worth), she was scolded by a young girl in the breakfast area that they were not for take away. This infuriated my wife and made the stay less enjoyable. For your information, we paid for the breakfast and we will eat it where we please. Nothing in the literature for the hotel stated that we could not take what we wanted from the breakfast area or that it had to be eaten in the breakfast area. Stop being cheap and rude. It hurts your overall guest experience. I would have given five stars across the board if not for this very rude and foolish interaction."

"Excelent. Recommended. Clean."

"Location is very close to the beach. Room is a bit outdated but was clean. No free water but it was fine - there’s a grocery close by. My room faced the Main Street so it can be quite loud at night. Perhaps I should have asked for a quieter room."

"Was not notified about the renovation No elevator. Noise and no proper entrance"

"There was no toilet paper, no toilet seat, not tissues, no paper or plastic cups. I got one towel. The bed springs made sleeping uncomfortable. Heat/AC worked well and the balcony was nice. "

"It's the perfect seaside Hotel. You spend most of the time out of the room either on the beach, in a cafe etc. My accommodations were comfortable I love the fact that they gave an amenity kit which contain Q-Tips and emery board and little cotton wipes. The European breakfast was enjoyable plenty to eat. If you want a tea you had your choice of English breakfast or Earl grey. And if you're a caffe drinker - enjoy an espresso or a cappuccino."

"The staff were extremely friendly and helpful."

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."