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Reviews of Hotel La Laguna Spa And Golf

4 out of 5
Hotel La Laguna Spa And Golf
Avda. Antonio Quesada 53, Rojales, Alicante

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 535 reviews" "
Rating 8 - Good. 230 out of 535 reviews" "
Rating 6 - Okay. 68 out of 535 reviews" "
Rating 4 - Poor. 21 out of 535 reviews" "
Rating 2 - Terrible. 8 out of 535 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quiet, the spa was great but the rooms I found a bit basic as in no dressing gowns no coffee or sugar and no bathroom essentials
Stayed 3 nights in Mar 2024
Response from Ángela Hervás. Front Office & Host Manager on 19 Mar 2024
Dear Tracy, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ángela Hervás Gómez Front Office & Host Manager on 15 Mar 2024
Dear Maxine, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, Front office management department.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 31 Jan 2024
Dear Carole, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov 2023
Good hotel ideally located for what we wanted. Couple of good restaurants near by.
Stayed 2 nights in Nov 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 31 Jan 2024
Dear Ian, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

6/10 Okay

adam

Stayed 4 nights in Nov 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 31 Jan 2024
Dear Adam, From the La Laguna Spa & Golf team we would like to thank you for your confidence in us during your last visit to the area and for your positive rating. Best regards, Reception Manager.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Ángela Hervás. Front Office & Host Manager on 21 Nov 2023
Dear Brian, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing stay
As we arrived there was not hot water for a shower. The next morning before an important meeting, still no hot water. The AC worked poorly, the beds slid appart and the pillows were old, worn, clumpy and uncomfortable. The breakfast was also very disappointing and the bar were missing key ingredients to make drinks. The pool was cold, non heated and it was full of leaves and contamination.
Stayed 3 nights in Nov 2023
Response from Ángela Hervás Gómez, Front office Manager on 17 Nov 2023
Dear Thomas, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

4/10 Poor

Esme

Travelled with partner
Disliked: Property conditions & facilities
Restaurant food and drinks were over priced including the breakfasts. My partner had chops all bone and no meat vegetables were not cooked and very limited. Salmon over cooked to dry no sauce. Cheesecake tasted like cake no sauce very dry. Service appalling had to wait 5 minutes before we were shown a table. No 'good evening or how are you today' bad manners all round. Made it clear that only local residents were welcome and not foreigners. Will not recommend this hotel to anybody. Would like a refund as had to go and eat somewhere else as we were still hungry.
Stayed 2 nights in Nov 2023
Response from Ángela Hervás Gómez, Front office Manager on 17 Nov 2023
Dear Esme, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

8/10 Good

Beverley

Stayed 6 nights in Oct 2023
Response from Ángela Hervás. Front Office & Host Manager on 30 Nov 2023
Dear Beverley, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Lovely hotel,great pool,little bit noisey when they have conferences or weddings,
Stayed 5 nights in Sep 2023
Response from Ángela Hervás. Front Office & Host Manager on 30 Sept 2023
Dear Andrew, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

tanya

Travelled with family
Liked: Amenities
As usual, the staff at the hotel was very welcoming and polite snd responsive. They are always ready to help! The service at breakfast is excellent!
Stayed 9 nights in Sep 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 15 Sept 2023
Dear Tanya, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Okay

Ian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff are excellent but let down by a hotel which needs a major refurb as soon as possible.
Stayed 14 nights in Aug 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 29 Aug 2023
Dear Ian, The team would like to thank you for choosing our hotel in your last visit to Ciudad Quesada. We thank you for your comments regarding the genuine hospitality and service from all our staff. We take good note of your comments regarding your room, that we will share with our Managers to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again at. Yours sincerely,

10/10 Excellent

sharon

Stayed 6 nights in Jul 2023
Response from Ángela Hervás. Front Office & Host Manager on 17 Sept 2023
Dear Sharon, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

4/10 Poor

Lord Victor

Stayed 4 nights in Aug 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 18 Aug 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 5 Aug 2023
Dear guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Okay

Graham

Stayed 7 nights in Jul 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 17 Jul 2023
Dear Guest, The team would like to thank you for choosing our hotel in your last visit . We thank you for all your comments, that we will most surely share with our Managers to follow up upon your experience. We are very sorry to learn that we were not able to offer you the service that you expected, please be assured that we always strive to offer the highest standards of service and hospitality. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,

6/10 Okay

anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel on the whole was very good ..not much choice on breakfast and same every day .. Spa was being refurbished so couldn't use that
Stayed 7 nights in Jun 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 13 Jun 2023
Dear Anthony, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

4/10 Poor

david george

Travelled with partner
Disliked: Amenities
Room very basic, dated, disappointed overall.
Stayed 6 nights in Jun 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 13 Jun 2023
Dear David, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

6/10 Okay

scott

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Jun 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 13 Jun 2023
Dear Scott, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are very sorry to learn that we were not able to offer you the experience that you expected from our hotel. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again …
No electric for 12 hours and no water for 30 hours. No use of spa and had to use my friends hotel for a shower! Shocking place!
Stayed 3 nights in Jun 2023
Response from Ángela Hervás. Front Office & Host Manager on 11 Jun 2023
Dear Jason, The team would like to thank you for choosing our hotel in your last visit . We thank you for all your comments, that we will most surely share with our Managers to follow up upon your experience. We are very sorry for the problem with water ans electricity, we have refunded on night for compensation, please be assured that we always strive to offer the highest standards of service and hospitality. Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 28 May 2023
Cher Vincent,Tout d'abord, nous vous remercions pour votre réservation dans notre hôtel. Nous sommes heureux de recevoir vos commentaires et l'évaluation de votre séjour. Nous sommes ravis de savoir que tout était à votre goût.Nous espérons vous revoir très bientôt.salutations

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 28 May 2023
Dear Jamie, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Disappointed but probably go again.
We've stayed at this hotel a number of times over the last 7 years. Sadly, this time, it wasn't so good. Because of an air conditioning leak and they couldn't get an engineer (a Friday afternoon) we had to move rooms. As we weren't told they couldn't repair it until 22.00 and there was no one available to assist us, it took us until after midnight to pack and then unpack in the new room. They initially tried to actually downgrade us because they were fully booked but eventually we were given a slightly better room. Additionally, quite unbelievably, we intended to eat in their restaurant but when we ordered our main course (lamb chops) we were told they didn't have any! We ealked out and ate at a bar 50 metres away and they had lamb chops! The foregoing marred our stay but overall we ended up enjoying ourselves.
Stayed 3 nights in Apr 2023
Response from Jefe de Recepción on 18 May 2023
Mr Mcardle we are very sorry for all the inconveniences you experienced during your last stay with us.The next time you visit us we will do everything possible so that you do not have any inconvenience and enjoy your stay as always. Thank you very much for your comment.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Ángela Hervás. Front Office & Host Manager on 12 Apr 2023
Estimado Cliente, Es un placer conocer su buena opinión sobre nuestro Hotel, que ha tenido la amabilidad de compartir con otros usuarios de Expedia. Queremos agradecerle que nos haya elegido para pasar una estancia con nosotros. Nos alegra mucho que le haya gustado nuestro hotel y todas nuestras instalaciones. Tenga la seguridad que compartiremos sus amables comentarios con todo nuestro equipo. Esperando tener el placer de recibirles muy pronto. Un cordial saludo.

10/10 Excellent

Hugh

Stayed 1 night in Mar 2023
Response from Ángela Hervás. Front Office & Host Manager on 2 Apr 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was a return visit and sure we will stay again, nice clean, well located hotel. The pool was empty/not in use but would have been too cold to use. Staff are great only minor issue was lack of hot choices for breakfast and what was available wasn't replenished snd qas cold.
Stayed 3 nights in Mar 2023
Response from Ángela Hervás Gómez Front Office & Host Manager on 17 Mar 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ángela Hervás. Front Office & Host Manager on 14 Feb 2023
Dear Andrew, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Brian

Stayed 3 nights in Jan 2023
Response from Ángela Hervás. Front Office & Host Manager on 6 Feb 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

6/10 Okay

Jacqui

Travelled with family
Liked: Cleanliness
This is a lovely hotel but rooms are getting very tired now
Response from Ángela Hervás. Front Office & Host Manager on 6 Feb 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for choosing our hotel in your last visit and for the time that you have spent writing your feedback. We are delighted to learn that you liked our Hotel, specially our Restaurant. On the other hand, we are very sorry to learn about the inconveniences with your room. Please be assured that we will share all your comments with our Managers, to follow up upon your experience. We are looking forward to have the pleasure of welcoming you again and have the opportunity to offer you the experience and service that you expect from our hotel. With kindest regards, front office management department.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY COMFORTABLE
Stayed 1 night in Dec 2022
Response from Ángela Hervás. Front Office & Host Manager on 6 Feb 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

10/10 Excellent

Paul

Stayed 1 night in Dec 2022
Response from Ángela Hervás. Front Office & Host Manager on 6 Feb 2023
Dear Guest, The Hotel La Laguna Spa & Golf team would like to thank you for stay with us and we are glad to hear that you enjoyed it. We would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. With kindest regards, front office management department.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teabags,and cups in the room yet no coffee or milk,very odd I thought,milk and coffee are classed as extras and only available after 8am in the restaurant,other than that couldn’t fault the hotel
Stayed 1 night in Dec 2022

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
A fabulous hotel in a great location. The premium suite was superb. Lovely service in the bar area, really relaxing.
Stayed 1 night in Nov 2022

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

8/10 Good

Luke

Stayed 3 nights in Nov 2022

10/10 Excellent

Jamie

Stayed 2 nights in Oct 2022

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding as per usual. Love staying here
Stayed 3 nights in Sep 2022

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Hamzah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

gary

Stayed 3 nights in Jul 2022

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The hotel caters well for all age groups service excellent and no trouble if you required anything
Stayed 8 nights in Jul 2022

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very pretty grounds. We only stayed one night passing through, however check in is 4 pm, pool closed at 7 pm and did not open until 11 am the next day and we had to check out by noon, so we were not really able to use facilities. Would have been nice to have pool area open until nine
Stayed 1 night in Jul 2022

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location made it easy to tour the local area.
Stayed 7 nights in Jun 2022

10/10 Excellent

JTINDER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break
Excellent stay, hotel met all expectations.
Stayed 2 nights in Jun 2022

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, breakfast was lovely and service amazing! Restaurant food was also great. Perfect location, easy free parking and resonsably priced. Worth upgrading room for the view.
Stayed 4 nights in May 2022

10/10 Excellent

Bronwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Lovely room, very spacious and clean. Staff were very accommodating and facilities were great!
Stayed 4 nights in Apr 2022

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice but not great
The hotel is modern and exceptionally clean. That cleanliness is maintained in all interior areas. On arrival we were told we were being given a room with a balcony and a pool view, that was a joke. The balcony was only wide enough to stand alone on, no seat would fit on it. The view was ruined by a canopy over the terraced area just below the pitiful balcony. There was no view of the pool. The room was cleaned every day but the walls are so thin every function carried out in any of the rooms around it. The flushing of toilets, coughing, shouting, talking were easily heard. A raucous bunch of people spent until 3am on the terrace with no attempt to quite them. No sleep was possible, and even conversation from that area felt like it was in the same room. The restaurant though impressive served very average food in the evening. The staff were lovely, one problem we had was quickly resolved. The hotel itself is located in a nice area and though there are a few bars and restaurants locally the main entertainment strip is a good 40 minutes walk away. Pool area looks nice but some of the sun loungers need replacing, starting to fall apart. Wouldn't do any harm to have someone walk around the pool in the morning and pick up the various empty drinking cups and cans
Stayed 14 nights in Apr 2022

6/10 Okay

ANTHONY

Liked: Cleanliness
The staff were friendly, the hotel is a little dated. I would stay there again.
Stayed 7 nights in Mar 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
We stay here at least once every year. Hotel and quality is always the same and reception staff always helpful. Breakfast has plenty of choice, our room was very good a bit of a long walk to get there and a bit too hot. We will returning again later in the year.
Stayed 2 nights in Mar 2022

6/10 Okay

Mrs JANINE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel La Laguna
The room was lovely & clean, but the extractor fan in the bathroom did not work, also I was under the impression that we had free access to the spa but we did not, there was a charge!
Stayed 3 nights in Jan 2022
Response from Antonio J. Delgado Front Office & Host Manager on 27 Aug 2022
Dear Mrs. Janine :The La Laguna Spa & Golf****s Hotel team would like to thank you for trusting us in your last visit to Alicante. We apprecite your lovely words concerning the room and the general cleanliness. Any momment throught the saty you can call, if you note a problem we will send the maintenance man to fix it inmediately, otherwise we can relocate you in another optimal room. All the information about the spa is clearly provided on websites.Again we would like to thank you for your very kind comments and your stay. We are looking forward to have the pleasure of welcoming you again. Yours sincerely,