Rodd Holidays from £178

It pains me to write a review and a hotel I’ve always admired as I’ve driven past. On Thursday, the 3rd of September I booked three colleagues into this hotel. One of those needed an accessible room. I was somewhat taken a back on Friday morning when reviewing with my colleagues in a meeting about the hotel and the person who needed the accessible room felt degraded due to the Manager that was on duty when they arrived. It appears that he’s whole attitude was not necessary and did not make all 3 feel very welcome. He was challenged about the accessible room due to the fact that there was no shower only a bath which my colleague cannot access. He showed little empathy to my colleague and in fact they reported was he was downright rude when a request to speak to a manager was made he said no problem then smiled and said I am the manager. My colleague accepted that little could be done due to the issue that I had booked the room. This isn’t pleasant writing this but the word hospitality needs reviewing because my Colleague was upset. I on the other hand have a different take. Will not be booking again at this venue.

Where to start , main door into so called suit rotten and insecure. Much the same inside , Rotten mismatched skirting , some of this caused by ill fitting shower curtain. I would say the room wasn’t dirty but needs a lot of tlc . Even the plug in the hand basin missing , how much do they even cost ? . Silicone around the bathroom falling off and mouldy .. shocking . This hasn’t seen any investment in a long long time .

It is great to have the facilities of swimming and gym, etc. Also the room is comfortable and clean. I will say that it is value for money.

Beautiful hotel lovely clean well maintained room. Great staff. Always very friendly. Great location for sights and shops.