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Reviews of Holiday Inn Express Canandaigua - Finger Lakes, an IHG Hotel

2.5 out of 5
Holiday Inn Express Canandaigua - Finger Lakes, an IHG Hotel
330 Eastern Blvd., Canandaigua, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 550 out of 949 reviews" "
Rating 8 - Good. 262 out of 949 reviews" "
Rating 6 - Okay. 63 out of 949 reviews" "
Rating 4 - Poor. 37 out of 949 reviews" "
Rating 2 - Terrible. 37 out of 949 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jerald

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the nice view out the window of the water and the bird feeder
Stayed 1 night in Apr 2024

10/10 Excellent

Roxanne

Travelled with partner
It was very nice and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet room. Free breakfast was good.
Stayed 2 nights in Mar 2024

8/10 Good

Deborah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jannika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eileen

Travelled with family
Nice clean room with very comfortable beds! Let us check in early to get to a wedding in time.
Stayed 1 night in Mar 2024

2/10 Terrible

Eriks

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud and terrible
Stayed 1 night in Feb 2024

2/10 Terrible

Paula

Liked: Staff & service
Disliked: Cleanliness
Our room smelled like a cat. It drove me crazy. Metal bar sticking out for bottom of bed.

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Location and great value
Stayed 1 night in Jan 2024

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunate
It would have been nice for the hotel to call and let us know that the fitness center and pool was not available. The lady at the counter at check in was very unfriendly or welcoming. She gave me the option to not stay if I wanted but I went Through a third party so not refundable. It is possible but would require work on her part. I only booked here because of the pool and fitness center where I would have chosen another location knowing this. I am a general manager at a 4 diamond hotel and I obviously don't expect things to be to that level but there are certainly basic costumer services that go a long way. Room is ok but you can tell the staff just doesn't care. The breakfast attendant on the other hand was very unfriendly and kept everything full and nice and tidy.
Stayed 1 night in Jan 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

carlene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Pay attention to your account, I was charged 4 times during my stay total $2300 for a stay that should cost $874, when ask management about my money they call the police and told me not to go back to my room, I was forced to leave, it’s 8 days now and the issues not resolved, they still owed me all that money, the manager at the hotel has a very bad attitude

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to town with several shopping centers within walking distance. The staff was very friendly and helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Alicia

Stayed 1 night in Jan 2024

10/10 Excellent

Donafaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Leo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Overall ok but had some issue with dead flies
Saw a bunch of dead flies on the AC unit by the window in the morning when we open up the blinds, so definitely need some improvement in this area
Stayed 1 night in Dec 2023

10/10 Excellent

Min Sui

Stayed 2 nights in Dec 2023

6/10 Okay

Douglas

Stayed 3 nights in Dec 2023

4/10 Poor

Marc

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was not available the entire time of our stay and when we booked the room it did not state the pool was closed. The maid service did not make our beds or clean our room one of the three nights our stay. I needed to request towels to replace the dirty ones.
Stayed 3 nights in Dec 2023
Response from Joshanna C. GM on 30 Dec 2023
Hi Marc, I am very sorry for the inconsistency during your stay with us. This has been addressed with my team and will not happen again. Marc, I am not sure if you are aware of this, but I contacted Expedia and requested they refund you for the 1st night's stay due to the inconvenience's you faced during your stay with us. If they have not reach out to you regarding the refund, I suggest you reach out to them to ensure it has been processed. I do hope you will give us another chance in the future.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A foul up on our room assignment and difficulties with the TV kept us from giving this property 5 stars. Hotel was clean, staff helpful, comfy beds. Overall we liked it and will probably book there again on our next trip to the area.
Stayed 1 night in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Hi Joseph, I am so sorry to hear about the issues with your TV. I will speak with my staff to get more insight so moving forward they are better prepared to assist our guests.

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, clean and friendly staff.
Stayed 2 nights in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Thank you for your great feedback. We appreciate you taking the time to help us to improve our guests stays.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi David,Thank you for providing your feedback regarding your stay with us. I am glad you had a great stay. We hope to see you again soon. Happy HolidaysJoshanna CascioGeneral Manager

10/10 Excellent

carlene

Stayed 3 nights in Dec 2023
Response from Joshanna C. GM on 29 Dec 2023
Thank you for the great review. We appreciate you taking time to leave this.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was the most comfortable bed that I have ever slept in. I wish I had a mattress at home like this.
Stayed 1 night in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Laura,I am so glad that you had a great nights rest with us. The beds are quite comfy. We hope you can return soon. Happy Holidays

8/10 Good

Rain

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good stay experience.
Stayed 1 night in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Rain,Thank you for providing feedback regarding your stay with us. We appreciate all feedback to help us improve all guest stays. Happy Holidays

10/10 Excellent

Hiroshi

Business traveller
Liked: Cleanliness, amenities
The TV in my room did not work. The room keeping did not come.
Stayed 2 nights in Nov 2023
Response from Joshanna Cascio on 18 Dec 2023
Hi Hiroshi,Thank you for providing us with your feedback. I am so sorry to hear about your TV not working. I can assure you that it was fixed immediately. We hope to see you again, Happy Holidays.

10/10 Excellent

Rita

Travelled with group
Liked: Staff & service, property conditions & facilities
They accommodated an early check in
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Happy to know that we could accommodate this request.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

timo

Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Lacey

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay! Location was great and it was super clean and modern.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you for the feedback!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was great. They already had us checked in, keys made, and the young lady working the front desk was very friendly, accommodating, and carried on a conversation as though she knew us and welcoming us to the hotel. The hotel shows very well and you can see there GM and ownership take pride in preparing for their guest. We travel often for work and pleasure and have stayed at many different Brands, but IHG-Holiday Inn Express is better than our experiences at Hilton products. Looking forward to seeing how the breakfast is presented in the morning.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you! We appreciate the feedback!

8/10 Good

Bertha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

6/10 Okay

Francis

Travelled with partner
Liked: Property conditions & facilities
Swimmimg pool
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
THank you!

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only thing I didn’t like about this stay was the breakfast. I’m not a fan of premade omelets which just get rubbery and difficult to eat after a while.
Stayed 1 night in Sep 2023
Response from General Manager on 27 Nov 2023
Thank you for your response. Unfortunatly it is part of the brand standard and Will pass this along . Thank you

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Strip mall location not desirable but facilities clean, pleasant,staff very responsive.
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Obrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2023
Response from General Manager on 9 Oct 2023
thank you for the feedback! We appreciate it

8/10 Good

Horace Maynard

Stayed 2 nights in Sep 2023
Response from General Manager on 27 Nov 2023
Thank you!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great helpful.... breakfast was excellent.... entire area was neat and clean. The front desk staff and manager were friendly...helpful. will stay her again
Stayed 1 night in Sep 2023
Response from General Manager on 27 Sept 2023
Thank you for your feedback! We appreciate it and can't wait to see you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 22 Sept 2023
Thank you for the feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Joan

We especially enjoyed the friendliness, helpfulness and courtesy of Sheila and Patti in the Breakfast Room. Everything was hot and well presented. The room was clean and inviting.
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Thank you for your review. We appreciate it and will pass this along to the staff mentioned. We hope to see you again soon!

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Thank you! We appreciate the feedback!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
We are so happy to hear that you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 18 Sept 2023
Thank you! We appreciate the feedback and hope to see you again soon!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for close proximity to CMAC. Hotel is very clean and comfortable. Quiet atmosphere and pleasant staff. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Thank you so much! We appreciate the kind words and hope to see you again soon!